Mipermit Avaliações 

One of the worst customer service experiences I’ve had to endure. Waited 10 minutes on the end of one of the most annoying hold lines I’ve experienced in years only to be put through to a rude and condescending lady who didn’t care at all about my issue with trying to simply renew my parking permit. Was almost like a scene from little Britain with how incapable they were at trying to resolve the issue, which ended in her saying ‘I don’t understand what we’re talking about here, I’m going to end the call’ and hanging up after I asked a question about whether someone would be able to complete the permit on my behalf. Totally awful service and have now spent almost £400 (which I was told she didn’t know when I was going to get back) trying to just renew my permit.

I'm not sure why this company even exists? The thought of having to call them fills me with dread. Always a long wait and then when you do get through they just can't be bothered to help you. Sarcastic, rude and expect you to know the answers.

I think they have a very simple hiring process:
Hirer: "Hi. We are looking for extremely rude staff members to join our team and have an attitude with our customers. Do you have this ability?"
Interviewee: "yes I absolutely do!"
Hirer: "great, you have the job!"

Worse than a doctors surgery receptionist and that's pretty bad. Shame on you!

Too complicated to set up, additional charge for ‘convenience’ not expected or explained. Surely a charge for parking is a charge and should be inclusive and transparent. You are so far down a long process just to pay for parking that you pay as you’ve lost the will to live and want to get with your day rather than fight this dreadful service. Why is this allowed and who signed it off at the Council. Another parking app to hv on your phone and this is the worst one I’ve ever used.

I quite like the app as it shows a constant countdown of my remaining time on my phone screen. Also was able to use Apple Pay without going through endless account setting up shenanigans.
Unfortunately recently whilst actually sitting in a car park the app picked up the adjoining coach park as the 'nearest'. The names of both are very similar so I paid twice as much for parking that wasn't valid and got a PCN to boot.
Sadly nothing on the app indicated I was paying for a coach.
Awaiting appeal.

Shambolic customer service. Totally unacceptable, cold and shut off attitude to a member of the public calling in regards to a permit. Well done barnet council for outsourcing to these very incompetent people.

If only there was a way to give no star I would for this company. Extremely rude customer service personnel. I spoke to three of them and the only redeeming thing was the first one was actually helpful (but had to end the call due to work meeting). Next two staff were rude and very unhelpful. I tried to ask why my requests for a change in car registration was rejected twice, both spiels was you can read about the correct documents on the website. I persisted and asked why don't you tell me now as we are in the call then could not even answer themselves! They then asked for letter-headed paper from my company for confirmation of the courtesy car. Do you know how stupid that sounds when an official email from my company with all the needed information will most likely suffice? This is not the Home Office. I am not trying to illegally come into this country. I am just trying to change a car registration which I have the permit and paid for! Why make it so complicated?

Great app but absolutely flattened my phone battery overnight because I gave it permission to use location services whilst not using the app.

Absolutely disgusting. Welsh speaking lady refused to take payment through secure line ! They don’t have it , what a shocker . Soon as I started asking questions she dropped a call . Why don’t we have 3 hr visitor parking permits?????? Why only 6hr 24 hr ? Also accidentally ones I purchase 6 days instead of 1 informing them about it they did not stop permit ! They didn’t refund ! Fraud just like they call center workers

Useless customer services and poor attidutes. I have called them three times today, and I have to wait more than 15 mins to be answered each time. I just want to upgrade my annual permit allowing me to park in the premium parking spaces but the advisors have no idea what they should do, and keep directing me to the council. It is the worst customer service I have used.

Alisha was the rudest agent and hasn't got an ounce of customer care in her body. Lacks any integrity and the company expects residents to be aware of all the ins and outs of how their systems works appalling company and staff.

Downloaded the app and was charged 10p to set it up. It was supposed to be a free app so this does not instil confidence in this companies ethics.

Hull city council parking requires cash or payment via the MiPermit website or app. I used the website, went through all the stages, “paid” and then went to see a show. Came back to a parking ticket-apparently the payment had not been taken. Will not be going to Hull again as the parking payment system is a joke.

Need a temporary reference number for visitor permits, terrible phone customer service, unfamiliar with their own processes I was reading whilst on the phone with the advisor, constant reminders they are not a council, great - who asked? maybe be a little more courteous, talk a little slower and sound less robotic - would hate to think how an elderly person would set up their account via the phone, the sooner cheltenham borough council finds a new provider for parking the better

Excessive car parking costs and charged 10p twice for one transaction, surely that’s not right? Ended up paying £5 for parking for 2 hours. Wouldn’t recommend.

Watch out for a fake MiPermit app, comes up on Google as first option. I pressed this and started to ask about my PayPal account, this made me suspicious, then took me to a business website. Subsequently, a few spam emails in my account and one from a business company saying I have subscribed to £5.99 per month payment via PayPal. Changed PP passwords and cancelled this so called subscription. Wouldn't say I'm fooled easily, but obviously not!!

Awful parking and parking permit company. Sadly employed by many councils to ‘manage’ their parking charges and permit applications. Terrible customer service, questionable data safety.

Possibly the laziest, most inept service you could ask for.

Purchased several resident permits, as I have multiple times before, and MiPermit emailed advising that my application for a resident permit was declined however, they still took the money from me.

Emailed asking for an explanation and they took over 2 1/2 weeks to reply and completely ignored what I’d actually asked and sent an irrelevant message.

They have a Trustpilot score of 1.7 and that’s looking pretty generous.

Absolutely horrendous app. It crashes, doesn't connect properly, doesn't allow to get into current parking. Not once I had full network or WiFi and it wasn't connecting properly and I had to call them to get the parking paid and the customer service lady made me feel guilty like it was my fault and not theirs. It's just so ridiculous that I feel uninstalling it and using cash or card to pay for my parking ... Horrible!!!

I'm a disabled person parked in a disabled bay. The machine 744052 did not issue a ticket to display. I therefore paid via app unfortunately I typed one letter incorrectly as my reg as I have cognitive issues. I realised Immediately called castle point council who referred me to MiPermit 28 minutes later it got answered- sorry tge only thing I can do is reduce your stay and you will pay again. I questioned then she put the phone down. Call 2 another 15 mins before answering same outcome but I've said I've paid. She said it's the Councils Policy I asked fir copy as nothing on the machine refers to councils policy or refers me to then again. I asked to speak to someone senior but the phone got put down again. I will be contacting the Chief Exec at Castle Point and the Disability Team as the treatment when it's easy to see an individual has paid its another way of getting money the council has a Duty of care and should relook at this contract they have put in place. I will be taking it further - I will not be bullied into paying for something I've already paid for.