Drop shipping company! The website says so many thousand items of stock held, after phoning due to my email being ignored, the boots will take 10 days to arrive in stock then have to be posted out.... Ver mais
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Veja o que dizem as avaliações
Don’t use DHL e commerce, absolute scam, has been been waiting for my package since last week, they even stopped the tracking number now so have no idea where is my order. They are part of Evri with t... Ver mais
Can't fault, the snickers t shirts said despatched in 8 days, so do not expect a quick delivery, and they arrived approx then. Maybe some despatch updates would help the transaction, as after a whil... Ver mais
A empresa respondeu
Review – Helly Hansen BOA Work Shoes (from MI Supplies) These Helly Hansen BOA work shoes are absolutely amazing — super comfortable, soft underfoot, warm but never sweaty, and they look great... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas e acessórios de segurança
- também em
- Fornecedor de roupas de proteção
- Loja de moda masculina
- Loja de roupas de trabalho
Escrito pela empresa
Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.
Informações de contato
Unit 5 Mile House Business Park, DL6 2NW, Northallerton, Reino Unido
- 0333 015 1909
- customerservices@misupplies.co.uk
- misupplies.co.uk
2,8
Bom
948 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing working boots
Review – Helly Hansen BOA Work Shoes (from MI Supplies)
These Helly Hansen BOA work shoes are absolutely amazing — super comfortable, soft underfoot, warm but never sweaty, and they look great too. Honestly, the best work shoes I’ve ever worn.
I actually ordered two pairs by mistake, but MI Supplies handled it perfectly and offered me a free return, no hassle at all. Very professional service — thank you!
Highly recommended! 👏
27 de outubro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
That's really kind of you to post such a great review, thank you!
The Helly BOA footwear have been a huge success and our customer feedback on the range has been excellent for a number of years.
Thank you again!
Alex Ingham - Commercial Director
Customer support ends immediately after…
Customer support ends immediately after purchase. If you need to return an item for a refund, customer support immediately slows down to a crawl. They're no longer interested in you.
6 de outubro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Ivan, I am sorry you feel that way. We have emailed you on numerous occasions. I appreciate you have said you have no received your refund. We have sent you a number of emails confirming the payment has been sent to you, including our bank transaction screens.
We have advised you to speak with your bank, to ascertain where your refund is, but rest assured your refund was processed all on time and sent to you on October 16th as per our emails and banking information. Once we have refunded a customer and sent transfer evidence, we do ask the customer to speak with their bank.
Clearly we would accept poor review regarding to our customer service, but we can confirm to you we have done everything requested and ensured you have been refunded.
Please contact our customer service team once you have information from your bank, if that's ok?
Alex Ingham - Commercial Director
Everything was perfect
Everything was perfect. Delivery was quick. Product fits perfectly.
14 de outubro de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Richard, thank you for your kind review and for taking the time to post. They are a great Snickers product and perfect for this time of year!
Thanks again.
Alex Ingham Commercial Director - MI Supplies
Outstanding customer service
Ordered a hoodie that I wouldn't have normally bought as more expensive than any I had bought before. The courier clearly had just flung it over my gate and when I got home 6 hours later it had been robbed. Spoke with Emma R and she was polite,very fast to respond and rectified the issue within no time. The best customer service I have received in a very very long time. Will be using MI again for sure purely based on Emma's efforts for me this morning.
3 de outubro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Rich, thank you so much for taking the time to review us. Believe it or not, we strategically avoid cheaper couriers to avoid issues and generally it pays off and our customers get great service. However, even when paying for a premium service, we do get rare occurrences where we cannot comprehend the decisions made!
I am very pleased to read Emma sorted you out, and I have passed on your kind comments. We note we supplied you in 2021 with kit too, so thank you for coming back to us, the Carhartt sweatshirt is a belter!
Hope to help you again soon!
Alex Ingham - Commercial Director
12 days and I’m still waiting for my…
12 days and I’m still waiting for my order. Contact number just tells you to email them. Absolutely shocking service.
17 de setembro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi there, please can you advise your web order reference and name - you can email me direct if you wish? alex@misupplies.co.uk
I can then properly advise you, as I can't tell from your name I am afraid. I can guarantee an immediate reply.
Alex Ingham - Commercial Director.
Ordered a pair of work trousers over a…
Ordered a pair of work trousers over a week ago, still not dispatched, wished id checked TP before buying!
Just emailed them asking to cancel the order and issue a refund, let’s see how long it takes to get my money back?? ill update the review once known.
Update. Following the review, all of a sudden the order is dispatched, strange that!
This Al sad I means that I can’t now cancel the order and receive a refund, again that’s convenient for the seller. I’ve now got to return the trousers at my own cost to get a refund.
I’ve recieved snotty responses today from their customer service dept. Following my request to cancel the order.
I won’t be buying from these guys again, expect long dispatch times if you do order!
26 de setembro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
New reply
Hi Craig, when ordering. your order confirmation email stated despatch of goods on the 29th September, with an option if not acceptable to cancel. This timeline is also shown before payment is made. We despatched your goods all on time on 29th September as per our communications from our European warehouse stock. We offer the best returns policy in the UK with 365 days, plus the lowest price on the Mascot trousers. Our stockholding on certain items is the highest in the UK with next day delivery, up to a maximum of 7 business days such as this product when coming from our European warehouse. I am really sorry you aren't happy. We obviously couldn't cancel your order, when the goods had already been despatched on time.
However, as soon as we receive them back, we can provide a full refund for the products if not required (please allow 5 business days for processing).
I have viewed the emails sent from my colleague, which I am sorry you feel they are snotty, I have viewed them and they appear all factual and correct. Appreciate you have your own view of course.
Any issues, you are more than welcome to email me direct alex@misupplies.co.uk and I can help/guide you on anything.
Thanks, Alex Ingham - Managing Director
Hi Craig, we are checking this feedback immediately and will respond as soon as our office reopens and confirm everything, including your refund. Regards Alex Ingham - Commercial Director - MI Supplies Ltd
MI supplies are the slowest workwear…
MI supplies are the slowest workwear delivery company I’ve ever used! For in branded Carhartt clothing I have been waiting over 2 weeks and it still hasn’t arrived despite the delivery date being over a weeks ago how.
If you want workwear and actually need it for work then I would suggest going to one of the other company’s that deliver the same products in 2-3 working days.
So the waiting game continues with these jokers!
20 de setembro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Good Morning James, I am very sorry to read this and I have escalated your feedback to be actioned at 8am Monday. You have ordered 4 Carhartt items and 3 have been ready to send with one item waiting to drop back in stock again.
I have reqested your 3 items to leave at 9am with a free Carhartt beanie for you, to apologise for what isn't the norm for us (we have the fastest and largest stock in the UK).
My colleague will email you tomorrow morning to confirm delivery on your trousers.
Again, I am very sorry you have had a poor service from us and it is top priority to make this right for you. You may also email me direct if you prefer.
Alex Ingham - Commercial Director MI Supplies Ltd
Jeg betalte told to gange først til jer…
Jeg betalte told to gange først til jer og så igen for at få det ind i danmark
Det blev kaldt
Eu/ international zone 3: £ 32,79
Og så betalte jeg ekstra ca. 750 dkk
Jeg købte d..9/9 og fik leveret d. 15/9 så det giver vel ikke 24 timer. Men fair nok at det er fragt og ikke told. Hvorfor betaler jeg vat når det er eksport ?
9 de setembro de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Hi there again Morten,
We delivered on a 24 hour delivery service with DHL, but there was processing time prior to sending. EU rules state when buying, consumers will pay the country's neccesary VAT charge in addition to incoming customs duty.
--------------------------------------
Hi there Morten, the £32.79 was the delivery charge for our 24 hour DHL delivery service to Denmark.
The 750dkk is the customs duty customers pay for orders received from the UK in to Denmark.
-----------------
Hi there, that isn't the case I am afraid. As per post Brexit rules, you pay duty at time of arrival in to Denmark. We, MI, do not charge you any customs duty at any time.
Alex Ingham - Commercial Director
selling out of stock items and taking money
Ordered workwear which was available on website only to be told 4 days later it was no longer available. now left without workwear for when needed. as a first time customer really bad experience. dont use these if you want things to arrive as expected. plenty of other websites who deliver the products they sell you. will be giving these a wide birth in future.
9 de setembro de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi there Matty, we are really sorry for your first time experience. This happens about 2-3 times a year out of 30,000 orders and unfortunately it hasn't happened on your order. We have some very secure systems in place to avoid this happening, but on occasions we do have an issue with incorrect stock availability showing.
If you wish to try us again, I am happy to deal with you direct and I can send you a discount voucher to get 50% off your order.
You can email me direct at alex@misupplies.co.uk
Alex Ingham - Commercial Director
Resposta da MI Supplies - Carhartt UK Dealer
Hi Tomasz, I am very sorry but this isn't correct. You placed your order with us, and we delivered from the UK to your US address within 4 business days, as per our email confirmation to you.
Please advise if any issues, but we have your order fully delivered to you.
Thanks
Alex Ingham - Commercial Director
Great Company & Top Quality Products/Service!
I want to take this moment to say what a great and reliable company MI is.
I live in Canada, and wanted to replace my favourite work pants, but they are not available in my country anymore - Ended up finding them at MI.
There was a few issues surrounding my first order - wasn't MI's fault, but they absolutely provided tremendous customer service and support until the mission was accomplished.
Top quality products on Arrival.
Thanks again 🫡
11 de agosto de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Thank you for taking the time to review us Caius, it really is appreciated. We hope you like your kit!
Alex Ingham Managing Director
Missing Items from Order Placed on August 8, 2025
As a result of contacting Alex and Emma directly by email, the remaining items (7 out of 9, as the wellington boots were unavailable) were dispatched and have now arrived in full, for which I would like to say thank you.
Regarding the response to my initial review, perhaps not everything should be taken at face value, but as a company, before posting a reply that sounds like accusing a customer of attempting to obtain goods fraudulently, it would have been better to verify what had actually been sent.
Kind regards.
I placed an order (229829) on August 8, 2025, with a scheduled delivery date of August 15, 2025. Out of the 9 items I ordered, only one has been delivered.
I sent two emails inquiring about the remaining items—one on August 24 and another on August 28—but I have yet to receive any response. I also attempted to contact you by phone, but the automated message simply redirected me to email support, which has proven ineffective so far.
This lack of communication is extremely frustrating, and I am disappointed with the level of customer service provided. I would like to know if there is any chance the remaining items will be shipped, and if so, when I can expect them.
Hello Alex,
Thank you for your response. However, it took nearly a month since I initially raised my concerns about your customer service, which only reinforces my point — your customer service is practically non-existent.
You mentioned a 2–3 day response time, but I first contacted you on August 24th, asking when I could expect the rest of my order. Out of the nine items I purchased from your store, I only received the Manchester Hoodie HH. I followed up again on August 28th, after receiving no reply for almost a week. So much for the 2–3 day response window.
Furthermore, regarding the delivery: I received one small parcel, approximately 35cm x 35cm, which, as shown in the photo (DPD proof of delivery), was easily held in one hand by my wife. If this had truly been the “full delivery” as you claim, it would have been impossible to carry it with one hand by woman. The full order included:
A pair of size 43 steel toe cap boots with midsole protection (2.15kg)
Four bags, two of which are 50x30x30cm (total weight 0.88kg)
Two caps
One long-sleeved polo shirt
There’s no way all of that could fit into a small parcel weighing less than 1kg, as clearly marked on the DPD label. The label also states “1 of 1,” confirming that no additional packages were sent.
It’s possible that DPD mishandled the shipment and only the hoodie was salvaged and delivered in a plastic bag. Regardless, I am once again asking: When can I expect the rest of the items I paid for? If part of the order was lost in transit, I expect you to resend the missing items as soon as possible.
Alex, Please take a look at the review for your service on Google, which includes photos. The DPD label mentioned in the Trustpilot review is clearly visible there. Unfortunately, Trustpilot doesn’t allow photo uploads or the inclusion of external links, so I couldn’t attach it directly.
28 de agosto de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Ryszard, thanks for the update!
-------------------------
Hi Ryszard, I can see your order has been fully delivered. We always ask our customers to allow 2-3 business days buffer when goods are in transit with our courier in case of delays, and I can see your order was delivered fully delivered on 17:04 on Fri 22 Aug 2025.
As per the DPD tracking email you received, you will see DPD have reported a delay in their system which put the delivery back 24 hours.
Regards
Alex Ingham - Commercial Director
Resposta da MI Supplies - Carhartt UK Dealer
Thanks for your review Kyle and for taking the time. Your Snickers trousers are superb quality - glad you like!
Alex Ingham - Managing Director
Terrible customer service
Terrible customer service. Another online store which doesn't care about the customer. Waiting for the refund nearly 2 weeks now. Avoid and do not use!
21 de agosto de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Aleksander, I am sorry you feel this way, however you are mistaken fully.
When ordering you were given a delivery date of 22nd August, your order was delivered to you on 19th August via DPD (tracking info sent you on 18th). Three days earlier than you expected.
We confirm to all buyers on our site, we are the ONLY site in the UK to provide Carhartt to give customers 365 days returns plus refunds within 5-7 business days. A proud customer service offering.
We received your returned garment and provided your refund on 29th August, this was five business days.
We also advised via my colleague Emma in customer service, but you had already posted your review. Which I am sorry to say, it is completely incorrect.
Your refund was provided in 5 days, not nearly 2 weeks.
We have served nearly 1/4m customers over 15 years with our Trustpilot grading being "great" at all times based on our customer reviews. Which I hope indicates we do care about our customers!
Happy to discuss directly if you prefer.
Alex Ingham - Managing Director
Excellent and fast
21 de agosto de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Many thanks Patrick for your custom and review! Much appreciated. Hope to help you again soon.
Alex Ingham Managing Director
Customer support is very bad
13 de agosto de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Hi Subhash, very sorry you feel that way. My colleague Emma in customer service, tried to fully assist you and explain any orders over 150 Euro, as an EU customer buying from a UK company, you are liable for incoming duty and taxes. This has been the case since 31 January 2020, following the Brexit agreement.
In your email from us 4th August 2025 confirming your order, we specifically detailed the potential of incoming taxes and if you are not comfortable, you can cancel your order for a full immediate refund.
Please note we despatched your order upon no notification of a wish to cancel your order.
I am very sorry you feel you have been let down by us, but as per any other UK site this is governed by incoming tax agreements since Brexit and we are very clear in our emails to all EU customers.
Thanks,
Alex Ingham - Managing Director
Bad service
First of all, the item was never available, after 2 emails it finally was. Then I ordered it. The shipping costs were higher than the polo itself, but okay. we ordered size L, but the size is about an XL I think, it's super big. Then I wanted to exchange the polo for an M, but that's not possible, so I need to order it again including the expensive shipping costs again
12 de agosto de 2025
Resposta da MI Supplies - Carhartt UK Dealer
Hi Myrte, thank you for your custom with MI.
The garment was currently sold out at time of looking, we then brought new stock in, so then stock was available, that is how we always run our website.
The garment you ordered, we give a full breakdown of the sizing. Showing your garment has a chest size of 42-44”. We will inspect this for you upon return and if deemed incorrect, we will fully reimburse your postage costs, but it is a garment we supply to hundreds of customers, without any issues.
The shipping costs are only £15 to Netherlands, which is the cheapest in our industry for this item from the UK. We give full information before ordering to ensure if you are not happy with the shipping costs, you do not need to proceed and you can cancel the order.
Our terms and conditions confirm prior to purchase and in your order confirmation, we do not offer exchanges and give you a cooling off period to cancel your order if this is not suitable.
In addition we are the only UK company to offer 365 days to return your garment, rather than the standard 14 days. The largest UK site offering this garment is £29 for this garment, our cost was £16.
I am very sorry you feel you have had a poor experience, but we feel we are very open to exchanges, we offer a full year to return your product and we are almost 50% cheaper than other sites in the UK.
Alex Ingham - Managing Director
Emma Roberts was a great help dealing…
Emma Roberts was a great help dealing with my order acting efficiently and thoroughly. Highly recommend!
13 de agosto de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Steven, thanks for taking the time to post your review, it really is appreciated and I have passed your feedback on to Emma, which is very grateful!
Thanks for your custom, we hope to serve you again soon!
Alex Ingham - Managing Director
I’ve looked at the reviews here before…
I’ve deleted the review as they acted quick and easy. So I giving the bono any a thumbs up by being so responsive and honest.
I do recommend it.
27 de maio de 2025
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Good Afternoon Frank, thanks for your order with us. I am not sure if there is some confusion with your order, if so, we apologise if you feel we have caused this.
I note you have said you have looked at our reviews which are classed as "Great" on Trustpilot which should give you confidence as Carhartt's main dealer in the UK for the past 15 years.
You placed your order on 27th May 2025, 1:12 pm, with thanks, and before ordering it is shown prior to payment, it confirms "up to 5 business days for despatch" and again on your confirmation email with an option to cancel if a customer feels this does not work for them. This then covers orders from our UK despatch warehouse and our European despatch warehouse. Our automated system picks stock from the fastest available stock on the day.
All your written confirmation from us confirmed despatch to you by 3rd June 2025, this then covers any potential delays with deliveries Europe to UK.
I can confirm your order has been sent much earlier and has left on our DPD service, and is in transit to you as of 30th May 14:28, with expected delivery the next working day. So your delivery has been sent earlier than advertised.
As part of our customer service system, an automated email will arrive you today with full tracking information, and options to amend your delivery location, safe place etc.
I trust this explains, but feel free to email our customer services team who you have had dialogue with and emails and we can give further clarity to you questions.
Also, to help further, we are the only Carhartt dealer to offer a full one year for returns, so anything you don't like or need to change for fit purposes, you don't get the tight timescales of 14 days etc, we give you as long as possible to do your returns.
I hope this helps and guides you.
Alex Ingham - Managing Director
Resposta da MI Supplies - Carhartt UK Dealer
Many thanks Doug, your Helly Hansen Boa shoes are a great choice! Very comfortable!
We hope to help you again soon.
Alex ingham - Managing Director
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