Monster Reservations Group Avaliações 

Sydney Hunter was amazing! She took her time and helped me look for the perfect resort for me and my husband. She was friendly, patience and very helpful! I would definitely recommend this travel group to all my family and friends!!

Kara Goto provided superb customer service. Provided me the needed info fast! She was friendly and very knowledgeable of my options!

They told me I was at a resort and put me in a Hampton Inn? And they want you to buy a timeshare?
No one will answer the phone or call you back.
Customer service is Zero and they don't care. They won't contact you and make it right either.
I have screenshots of every time I called.

Kory Wieners helped to further explain my options after needing to cancel my promo package reservations. Appreciated his assistance as I had expressed frustration with having to attend yet another time share presentation w/my husband after thinking we had filled our obligations. I could get credit for the taxes paid to apply within 18 months to another trip.

First they kept calling to try to get me to make a reservation and I told them we were not ready many times. I finally made a reservation and had to chane it. Then they told me I cancelled that reservation and I had to pay extra to reschedule. Mr. Fullwood was very helpful but still had to pay. Now they want me to pay again to let me change the reservation if I need to. mixed feeling.

Malik C. is a great customer service provider. I likely recommend Malik to anyone looking forward a great customer care

Vantreal was very helpful. She got us scheduled for our next trip and I would love to deal with her again

Omg I was going thru a thing this morning with trying to make a reservation with my dates and yet I was blessed with being able to talk to a Rep Name Jazzmen Amsden. OMG she was the blessing I had hope for. She gave informative information and actually walked me thru the process. I hope each time anyone reaches out she is the one to answer your call. 5 stars to me!!!

Great service and information provided as needed for the booking vacation by Marc Menovich

Thank You Shackira G. for taking the time to answer all of my questions and to check availability for my desired destination. You have Outstanding Customer Service!!!

Ethaine’s service was excellent! He was very helpful and patient in answering all of my questions and getting my reservation setup. I couldn’t have asked for anything more.

I was unclear on a few details of my package and a wonderful woman, Kino Williams, called me. She was absolutely one of the best customer service reps I have ever spoken with. She was knowledgeable, patient and answered every question I had. She gave me advice on booking vacations and explained what is included in my package. I look forward to working with her again.

Ethan, made my visit great. He was professional, knowledgeable and worked hard to accommodate my needs. I will recommend Monster Travel to anyone. Please continue the excellent service!

Thank you, Alison Williams, for your great customer service. I had a 1,000 questions, and you enthusiastically answered each one. I've used them before and will definitely use them again in the future.

Anyone dealing with Monster needs to know many of their workers don't know the rules for their travel plans. After planning a trip for my sister and I, they canceled my trip because my husband was not going. Even though he was not on the reservation and I was not told that if you're married your spouse had to go with you, even though there was not a time share. After they canceled my trip I was told I could not get my money back. They canceled the trip but they can not refund my money. Make that make sense. Everytime they call me I remind them that they're crooked. Please watch out for them, they are liars.

I called and because I needed to change my dates for Labor Day weekend/week and a representative Brandon Bynum stepped in and help me change my dates. He was very helpful,courteous, and patient with me as I was going back and forth with my indecisiveness with change of dates. Thank you again.

Terrell Davis was excellent at resolving my issue.

Customer service was great

I purchased a vacation package after being assured by two representatives, including a manager, that I could book for my family of five (two adults and three children) for the all-inclusive and that I would only need to attend one presentation. 15 minutes after purchase, I called to book an all-inclusive trip. I waited almost an hour on hold, only to be told the all-inclusive would only cover four people and that my children (14 years old) were considered adults thus not qualified since it when then be 4 adults and it covers 2 adults, 2 kids, and that I must attend a presentation at each vacation—or else lose my $150 deposit and pay a $500 penalty. This directly contradicts what was promised. I was told I could book a family of five for all-inclusive stays just as I could for domestic or cruises. I have a recording of the conversation for my attorney. Additionally, I was assured only one presentation was required, yet now I’m told I must attend one every trip. I seek full resolution; otherwise, I will pursue legal action.

Brianna Green was patient with us as we were trying to determine our best options for an upcoming trip.