Morty Avaliações 

255
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We definitely recommend Morty! Diego helped us throughout the whole process. He patiently and professionally responded to emails/texts in a timely manner and addressed any concerns we had right awa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Morty’s rates were the lowest online so, I called and shared my expectations with Paige from Morty during my initial loan consultation. She answered all my questions and assured me the process would g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Derek, Noah, Karen and their team at Morty.com deserve 10 stars!! They were so competent, caring and supportive throughout the whole process of procuring a home loan. They were able to find an incr... Ver mais

Detalhes da empresa

  1. Corretor hipotecário
  2. Credor fiduciário

Escrito pela empresa

Morty makes homebuying simple and transparent with an online platform of lenders that allows homebuyers to shop, compare, and lock personalized rates all in 15 minutes.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

255 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(255)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Morty a fantastic experience

This was our first time buying a home and I have to say the staff at Morty are what made it an amazing experience. The rates offered and the ease of using the website to track our progress was second to none.
The support from Jack and Paige put us at ease throughout the whole process and they were always there for us. I honestly will be recommending Morty to all my friends and family. I highly recommend Morty.com

22 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pleasant surprise!

I had not heard of Morty until recently when we decided to buy a home. What a pleasant surprise! First, Morty found us the best interest rate for our loan -- by far and in minutes! Getting a pre-approval letter was quick and easy. There were no surprise fees, and the entire process was pretty painless. I was able to access my account online to check on the status of my loan, from the loan registration, to verification and underwriting, all the way to closing. The best part of using Morty was the constant communication. Any question I had along the way was answered in real time by a member of the team; all professional and pleasant. Excellent customer service. I highly recommend Morty.com.

21 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mortgage process

Was happy to work with Morty team to get my mortgage set up. The guys are true professionals, easy to communicate with and are always there to answer your questions.

16 de abril de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very good overall experience

Very good overall experience. They got me a fantastic rate, they were lender-paid, and they provided much-needed assistance throughout the process of a private sale. If it weren’t for some communication difficulties early on, this would be 5 stars. However, I would certainly use their services again

12 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good experience and highly…

Very good experience and highly recommend using Morty. Jack and Derek were great to work with. The process was easy. Closed in under 30 days and the rate was fantastic.

8 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was able to go from first contact to…

Was able to go from first contact to loan approval and closing in 30 days. Ian was extremely responsive and answered any questions I had immediately. Very glad I found them to help finance my house and get a great rate.

3 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total failure

Total failure.
Began loan process six weeks out, delivered everything they asked for the day they asked for it. A week from closing I find out that the lender "needs to approve" our closing attorney. No idea what that entails or why it didn't start a month ago, but fine.
Not fine. I'm supposed to be closing today, and they can't even tell me when I MIGHT be able to close. Just blamestorming and buck passing. I usually never deal with brokers/resellers/middlemen if I can help it; I made an exception here to get a good rate, and now I'm paying the price.

31 de março de 2021
Avaliação não solicitada
logotipo da Morty

Resposta da Morty

Hey Sarah, we’re sorry your closing process created undue stress. We diligently communicated with the closing attorney and her paralegal in advance to keep closing on track but at times cannot control third-party delays. We’re grateful for your business nonetheless and wish you all the best in your new home.

Avaliado com 5 de um total de 5 estrelas

Morty is a fantastic Mortgage Broker Company

The brokers at Morty were fantastic to work with. They helped secure the lowest possible interest rate, and handled entire process seamlessly through closing. I requested increasing my loan amount, and they adjusted it with no problem or delay in closing. All of the loan details were clear, and everything was above board. I give Morty my highest recommendation!

30 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got a loan with Morty for the purchase…

Got a loan with Morty for the purchase of my home, got an excellent rate and I am a very happy customer. The team did an amazing job from start to end. Even the title company that I did my closing was saying something good about them. Great job guys!!

25 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not reliable and waste of time with Derek Gussaroff

We were shopping for rates as we offered for one home. Morty showed a promising rate and hence we booked a call with Derek Gussaroff.
We were waiting to discuss this with Derek Gussaroff. When he called felt like a non-enthusiastic person. The call was the shortest call with any lender. Took 5 min for 30min call. Answered yes or no for most questions. Felt he was least interested in talking to us. I get we dont have an accepted offer but with someone who has a 790 score and 10% down payment, we can be a good potential customer. We expected some enthusiasm to win us as a customer.

I would never choose Morty for my loan. Probably a waste of my time. One word to describe the experience was unreliable.

12 de março de 2021
Avaliação não solicitada
logotipo da Morty

Resposta da Morty

Hey Rita, we’re sorry our initial communication didn’t meet your expectations. We strive to offer the most efficient and streamlined mortgage experience as possible which is why we designed our fully digital product to reduce the amount of time our customers spend on the phone. We wish we had the opportunity to make this right for you, but we appreciate your interest in Morty and hope your homebuying process went smoothly nonetheless.

Avaliado com 5 de um total de 5 estrelas

Morty revolutionizes mortgage loans

Morty revolutionizes mortgage loans! I came across Morty on the web and gave it a try, and I am VERY happy with it. The fees and choices are very transparent (more transparent than any of the local lenders I have spoken with), and the service team is highly responsive to emails. My settlement attorney told me that I've got the lowest mortgage interest rate he's seen in years.

12 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I shared my expectations with Paige…

Morty’s rates were the lowest online so, I called and shared my expectations with Paige from Morty during my initial loan consultation. She answered all my questions and assured me the process would go smoothly. Their web portal for uploads was easy to understand and navigate. Paige and Jack were available along the way via txt or call, both followed through on their promise. We had normal issues with my general contractor’s completion timeline and they worked hard to keep my closing on track! Great job!!

11 de março de 2021
Avaliado com 5 de um total de 5 estrelas

Great Experience

We recently purchased a new construction house with the help of Morty. I got multiple quotes from various lenders and decided to move forward with Morty because they had the best interest rate and fees. Not only was their rate and fees best in the market, but their customer service was also excellent as well. Due to the construction delays, the appraisal was delayed too, but Ian and Jack ensured my closing happened on time. The appraiser had to revisit the house on the same week as closing. I can't thank Ian and Jack enough for the effort they put in to ensure a smooth closing of my house. The mortgage process was completely transparent and I got a weekly update on milestones. I highly recommend Morty for your mortgage needs.

8 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had an excellent experience with…

We had an excellent experience with Morty - from the initial contact with the mortgage broker to our closing. Very responsive, knowledgeable and professional. The whole transaction was complete sooner than expected. Initially me and my wife were a little hesitant to opt for a relatively new company, however; morty was incredible.
I found that they are offering the best deal and price and the way to submit documents online was the most simple I had come across. The communication was always there. Special thanks to Teresa Evans and Ian Mead for all the help, they would respond to any queries we had within few hours and or at most the same business day.

6 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I used Morty.com for my recent home purchase

I used Morty.com for my recent mortgage. They had the lowest rates, lowest fees and fastest closing times as I shopped around between a half dozen lenders. I was able to reach someone whenever I needed via text, email or even a phone call. Their initial fee estimate lined up with the actual costs at closing. Very impressive. I would definitely use them again.

5 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Everything from Morty went smooth and was easy to get from start to finish. My contacts were always prompt to reply and answered my call every time I needed them. The largest stresser of the whole process was that our closing costs were so low we didn't think we could get the seller to cover their share. There was a last minute hiccup where something was left off the closing documents but one call to Morty and it was taken care of in under an hour. Would definitely use again and will recommend it to anyone buying a home.

4 de março de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Morty.com = lowest bidder/lowest quality

Let me begin by saying that the rates found through Morty.com were the best I could find online. This is the reason I did not give them one star. Morty.com is a business who hires 20 somethings with zero, I mean zero, personal skills. In order to speak to a representative on the phone, one must make an appointment. They only contact clients through email. Communication is very poor. When asking simple questions I was replied to with snarky answers. Unfortunately by the time their true colors showed, I was well into the process of buying a home and turning back was not worth the time and money. If you are the type who appreciates the lowest bidder and does not care about the quality of work, morty.com is for you. If you appreciate your sanity, and like working with a customer service oriented business, Morty is NOT for you. They earn $2000+ per customer they give to loan depot or other similar lenders. They, in my opinion, sign you up, pass you off and cash their check....

2 de março de 2021
Avaliação não solicitada
logotipo da Morty

Resposta da Morty

Hey Anthony, we’re sorry your Morty experience was sub-par. Exceptional customer service is of the utmost importance to us, and we could have done a better job tailoring our communications to your preferred method and hopping on the phone to resolve closing date changes and last-minute lender requests. Regardless, thank you for the opportunity for your business, and we hope you enjoy your new home.

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