Motorola Avaliações 

My Motorola flip phone's screen failed after a year. Returned it for repair under warranty. They refused to repair it, as a small piece of the trim around the hinge had come loose (due to poor build quality), claiming that this was due to an impact, which it definitely wasn't. Exactly the same piece of trim failed on my son's Motorola flip phone after two weeks of ownership. Clearly their phones are not fit for purpose and they will use any excuse to avoid paying out on warranty claims

Returned mobile phone unopened to Motorola, had confirmation they received it, on 18th February said refund was processed, 4 weeks later no refund and an absolute nightmare to get hold of anyone, despite several bot chats which are absolutely useless and eventually several live what's app messages , still no idea where my refund is , please do not purchase from Motorola, you will regret it,...

I've been a fan of Motorola for a few years. It started with Z2 version with moto mods (attached speaker), then Z3, then G23 and now i'm lookong forward to upgrade once again but can't find a right smartphone with Triple Tray (dual physical SIM + memory card). I was extremwly disappointed after receiving G75 and realising it doesn't have double physical SIM. It's pity this company doesn't give me any other choice than abandon it. Sayonara.

This company is problematic to get hold of, shame they used to be great. Customer service is AI jargon and there is no phone number active anymore. Looks like Motorola is going to die again. Stuck with a device I can't use and can't access help. I'm 40 and just want a resolution and can't get one.

I would just like to take this opportunity to give credit where credit is deserved........... Evdokia is an a absolute credit to Motorola she has been absolutely fantastic with her friendly and warm customer service and professionalism. From the very start working on my case Evdokia has always kept in touch with me on a regular basis keeping me updated and she has always gone that extra mile to make sure my enquiry is being dealt with. Thankyou so much again Edvokia for all your help! 10/10.

I rarely write reviews, but my experience with Motorola’s returns and customer service has been extremely disappointing.

It has now been over six weeks since I returned my item and requested a refund, and the issue still hasn’t been resolved. During this time, I have contacted customer support multiple times, only to receive the same repeated responses without any real progress or clear explanation of what is happening.

About four weeks ago, I was assured that the issue would be sorted out shortly, but nothing has changed since then. The lack of communication, transparency, and follow-through has left me completely in the dark about the status of my refund.

As someone who almost never leaves reviews, it says a lot that I felt the need to share this experience. I hope Motorola improves its returns process and customer support, because the current level of service has been very frustrating.

Have been trying to return a phone soon after purchase for the last 3 months. Customer service is pretty much non-existent. When my email is finally answered, it does not solve the issue, but prolongs it by putting up barriers. PLEASE CAN I RETURN THIS PHONE.

Don't buy from this store as if you want to return as you'll be put through weeks of stress due to their incompetence! I ordered a g86 power from black Friday sale. Using it over the Christmas period I found a number of issues with it mainly the video camera audio being very poor. I emailed the support and tried what they told me, even resetting the phone with their repair software. Nothing fixed it and they offered a repair, not a replacement. I felt since the phone was brand new a repair would be a bad idea so wanted to return it as faulty which is part of the consumer rights act. After I stated this, I had to wait 2 weeks just for that return request to be accepted by their "appropriate" department. When it was accepted I had to wait a further 3 weeks just for the TNT return label. So 5 weeks just for a return label! Then another week for the return to be sent back to the Netherlands, and a further 5 days for the refund to clear. So overall a long drawn out process making me never want to touch a Motorola phone again.

Just a simple return after 7 days of purchasing, still no further down the line after weeks, did get one email saying there were 'severe delays' but I need to know what is happening...I might be better selling the item on eBay as everyone on here says a return can be virtually impossible and very worrying that it might get lost in the system. I think I could run the Motorola customer service dept better with just me and a laptop....if you need help Moto , call me.....lol

I purchased a phone from Motorola and received no confirmation, no order number, and no tracking info. On top of that, the phone was shipped from the Netherlands, not the UK, meaning they are selling products they clearly don’t have in stock locally. This is misleading, unprofessional, and completely frustrating. For a global brand, this lack of communication and transparency is shocking—I will think twice before ever ordering from Motorola again.

I have just had a very positive experience with Motorola CS. My Razr 40 Ultra screen broke on the fold. I have sent the device back for repair and to my surprise the screen was replaced within a day and sent back the following day. I even recipient a phone call from CS rep to check if my device got back to me safely .

There customer service is the worst I have ever dealt with, impossible to speak to anyone, trying email is impossible and won't help you the just say it's out of their hand or they are reviewing the situation,but they never get back to you refusing to replace or refund, avoid at all costs

Motorola simply do not stand by their products. They have told me they have a blanket exclusion on their warranty for *any* physical defects. That's simply not a tenable legal position.

Specifically they sell foldable phones with manufacturing and design defects - the Razr range. When claiming on the warranty due to a failed element of the hinge and a failed screen they refused to honour the warranty as it was "physical" damage which they always deem to be customer caused.

Motorola sends brand new phones with broken seal.
Unsealed, not new, a return, used or refurbished phone instead. This breaches consumer law.

The company took weeks to resolve via WhatsApp.
And I'm not the only one. Lenovo who now own them are another one to be weary of, they are the worst.

Not worth 1 star, zero customer service, no replies to email, no refund.
Stuck with a phone I don't want, can't get a return form.
Beware before buying from them .
I used my amex card so I'm hoping to get a charge back, but don't know where to return the phone.

Stay away, like from plague. Same thing as most of the other recent reviews. Faulty screen on a 3 month old device, sent for warranty repair, denied. Will never use again.

I received an order on the 28th January, the phone box was unsealed and the phone itself had obviously been previously used - marks on the phone casing. I immediately got in touch via email with motorola customer support - after a very frustrating experience with their chat bot - requesting to return the order.

I've now contacted them twice by email, three times through whatsapp, also on their Reddit channel...all I get in reply is 'thank you for reaching out to us. I'm sorry to hear about your experience. We have forwarded your case to our team in your region so they can check again as to what happened regarding the return. We appreciate your patience regarding this matter'...

I've started a chargeback with my bank. Don't know if that's going to work, because I got this in reply from them, once I'd sent the chargeback form 'We must wait 15 calendar days from the date you returned the goods before we can submit your claim'...WTF am I supposed to do if Motorola are making it impossible for me to return the goods? There's no way on Earth I can afford to write-off £700!

Terrible customer service. I've been trying to return my phone for three months, still unsuccessful. There's no customer service phone number, no one responds to emails. One day, I get a reply that my return has been approved and I have to wait for a return label. Then, no one responds for weeks, and I have to start the whole process over again.

I've had Motorola phones for the last 15 years or so and never had an issue. I just bought a new phone from them that I'm not happy with so I contacted their customer service for the first time in my life. Initially they seemed helpful when I eventually chatted with a human - the agent emailed me, told me to reply with my phone and order details and promised their returns team would be in touch soon to explain how to return the phone.

I had heard nothing further after a week so messaged again but only the bot (which is useless) was available. Then I messaged again, eventually got through to a human and was told that I just need to keep waiting until the returns team get back to me. After searching for reviews, I've realised this seems to be a common experience and the returns team never seem to actually reply. Motorola have now lost me as a customer for good, having been a brand loyalist for so long. I'll never buy another Motorola phone.

Phone ordered on 12 December 2025. Dispatch on 15 December with a tracking link. Tracking showed returned to sender in the Netherlands on 19 December. It became clear that it would not arrive for Christmas so contacted Motorola via online form to cancel order on 20 December. No reply. Further email 29 December asking for refund. No reply. 31 December further email which led to reply saying they would look into it.
14 January 2026 an item arrived from Netherlands being dispatched on 5 January. Further email saying unwanted item arrived after being cancelled on 20 December. Usual reply of we'll look into it. 19 January still no contact from Motorola however an invoice from Fed Ex for £109.27 for customs duty
Absolutely the worst customer service ever. Do not buy or deal with Motorola you will regret it.