mybirdbuddy.com Avaliações 1.295

After I figured out how to contact Birdbuddy to get a replacement part they responded promptly shipped the replacement part free of charge. It would be helpful it the website had a specific link or easier way to request replacement parts however.

New to Birdbuddy but the customer service is outstanding. Helping me with my questions and concerns.

Great response times, helpful, and the parts I needed to have replaced for my nature center were sent quickly.

I am amazed at the variety of birds that visit. I have never seen them before...some breeds that I didn't even know existed. Love that I can hear their calls....and right in my backyard. MS

We appreciated you replacing parts on our early version of Birdbuddy. Plus, parts arrived quickly.

I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail explaining my mistake. I got a prompt reply saying the matter had been rectified and I could not have been happier. Great customer service!

The only reason why I didn't give 5 stars is because the ignore species feature doesn't work on the free service anymore. Otherwise, I love everything about my Bird Buddy!

Camera looks great but hummingbirds are not visiting it.

Response was quick and satisfactory.

Very pleased with my Bird Buddy purchase for the past year. Clarity is excellent. Recognition is mostly right on. Only disappointment is I mounted it on the Bird Buddy mount and it does not hold the feeder in place. Wish the fit was tighter or holding in place better.

Quick response and very fast delivery of items I was missing from my BB!

The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new camera - free of charge - and sent me a prepaid mailing label to return the old, non-working camera. Then, they continued to check with me to make sure the new camera was working and that I was happy with the resolution of my issue. I give them 10 star rating and would recommend them to everyone.

Every associate that I communicated with was helpful and attentive and made the replacement of the parts as easy as it ever could have been. I have replaced them in my bird buddy and the birds are happy! I am too! Thank you.

Timely, responsive service. The transition from the Chat AI to a live agent was efficient and swift. My request was very satisfactorily granted. Bird Buddy is a class act.

Bird Buddy customer service has always gone
above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when deciding on purchasing a similar bird monitoring device. Avoid frustration down the road and stick with Bird Buddy brand. They're great!

The website order form is misleading as it automatically marks for a gift bag. I had to contact them separately to get that charge refunded. Additionally, one is automatically signed up for a subscription that renews automatically and has to then be cancelled separately. I find both these practices misleading and dishonest. It needs to be more transparent.

The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great with cleaning, amount of light, Wi-Fi, Bluetooth, etc. The birds are feeding and sitting long enough to process the video but your AI operation is not very sophisticated or up to the level to show videos accurately and more immediately, its hard to see why with the technology we have now days. Also had to do a reset with its poorly lit color sequences. These are also the more expensive brand of digital feeders so will not get more positive recommendations from me.

I just had my first visitor. A very common bird in my area, a Carolina Chickadee. The postcard I received said “unrecognized”. And I can’t figure out how to add the type of bird to the postcard. I am waiting for an email to see what is happening. In general, I find the app to be quite confusing.

Great product and buying experience. Thorough directions. Support all the way. Responsive and knowledgeable. Perfect. Will probably want other offerings!!!