Bird Buddy customer service has always gone above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when decidi... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great wit... Ver mais
A empresa respondeu
I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail expl... Ver mais
The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new c... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre mybirdbuddy.com
Escrito pela empresa
Experience the magic of nature with Bird Buddy, the AI-powered bird feeder that connects you to the wildlife around you. It alerts you when birds visit, takes high-quality photos, and uses smart technology to identify different species, helping you build a personal collection of the birds in your backyard.
Featuring an advanced camera and motion detection, Bird Buddy ensures you never miss a thing. The app sends you instant updates when a bird arrives and shares interesting details about its behavior. You can even turn birdwatching into a fun game by collecting species in the app and learning cool facts about each one.
Bird Buddy is much more than just a feeder; it's a way to learn about and protect local wildlife. By sharing your bird sightings with global databases, you assist researchers in monitoring bird populations and promoting environmental awareness.
Designed for nature enthusiasts of all kinds, Bird Buddy can turn any outdoor space into a lively haven. Whether you’re a seasoned birdwatcher or a newcomer, its user-friendly design and enjoyable features make it easy to connect with nature.
Join a worldwide community that is making a difference, one bird at a time.
Informações de contato
Estados Unidos
- mybirdbuddy.com
4,3
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don’t want to click on identify this…
I don’t want to click on identify this bird with AI since many of my birds are repeat visitors.
29 de abril de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Hi Elisabeth, thank you for sharing your feedback 💚 With the latest update, identification is available on demand and powered by more advanced AI models to improve accuracy and results. We understand this change may feel different for frequent visitors, and your input is valuable. We’ll make sure your feedback reaches our team as we continue improving the experience 🐦
HORRIBLE customer service
This company has HORRIBLE customer service. I got my bird buddy for Xmas from my spouse. We paid for an entire year service and in April the camera stopped working. They have no other way to connect with them except for them to “create a ticket” and someone will email you. The problem is that doesn’t work well at all. I’ve been emailing with someone for three weeks now. This guy keeps telling me to do the same thing I have already told him does not work. It take between 3-5 days between my email back and his response. Only to have him say the same things. I am fed up. I want my money back.
***has anyone else noticed that BB responds to these one star reviews with the same exact answer every time? And by the way BB there is no way at all to contact your “care center and ask to speak to a live agent” that is just an outright untruth.***
31 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We appreciate you taking the time to explain what’s been happening. We understand how important timely and clear support is, especially when an issue is ongoing. We’d like to help move this forward - please contact our support team again and ask for an agent, or share your email with us so we can locate your case and assist more directly. Your feedback is important and will be shared with our team as we continue improving 🐦
Poor customer service
I ordered a special package that included a free suet. I did not receive the free gift. After several weeks, I still have not received a response to my email to customer service. An additional issue is that I was automatically signed up for a free 30-day auto-renewing subscription. I bought the bird buddy set as a gift for my husband. His birthday is in a few days. So the 30-day subscription was of no use as a trial because he has not yet opened his present. It was not easy to cancel the subscription. I had to search the internet for the solution. Poor customer service so far. Now I’m really nervous about whether the camera and setup will work, and how we will get assistance if needed.
26 de abril de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 If you haven’t received a response from our support team, please don’t hesitate to reach out to them again and ask for an agent. Alternatively, you can share your email with us here, and we’ll make sure your ticket is prioritized by the support team 🐦
The most important thing to know is
The most important part of a successful business 🧑💼 plan is the one ☝️ you have on your hands 🙌 and the
26 de abril de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 If you’ve had any issues or would like to share more details, we’d be happy to hear from you and help. Your input helps us improve, so feel free to update your review or reach out to our support team anytime 🐦
Resposta da mybirdbuddy.com
Hi Lynda, thank you for your feedback 💚 We're glad to hear our team's quick response was helpful. Wishing you many more joyful birdwatching moments 🐦
Best customer service ever!!
24 de abril de 2026
Resposta da mybirdbuddy.com
Hi Paul, thank you for your feedback 💚 We're glad to hear you had a positive experience with our team. Happy birdwatching 🐦
Excellent customer service
My camera stopped working and after troubleshooting I was able to return the camera and a new one was sent to me. Excellent customer service!
16 de abril de 2026
Resposta da mybirdbuddy.com
Hi Diane, thank you for sharing your experience 💚 It's great to hear that our team could assist you helpfully. Wishing you many more joyful moments with your feathered visitors 🐦
Very helpful
While a bit tricky to get to support info from app, website, once engaged, team solves problems quickly.
23 de abril de 2026
Resposta da mybirdbuddy.com
Hi Michelle, thank you for sharing your experience 💚 We're happy to hear everything was resolved promptly in the end. We value your input and we'll share it with our team as we continue improving our support experience 🐦
Decide I needed a new camera and am…
Decide I needed a new camera and am receiving one as part of warrenty
22 de abril de 2026
Resposta da mybirdbuddy.com
Hi David, thank you for your feedback 💚 We're glad everything worked out and that you’re back to enjoying your feathered friends. Wishing you lots of wonderful birdwatching moments 🐦
Such fantastic customer service
Such fantastic customer service. Worked to resolve my issue and stand behind their product. Fantastic company
16 de abril de 2026
Resposta da mybirdbuddy.com
Hi Kari, thank you for your kind words 💚 It's great to hear that our team was helpful and that you're enjoying your Birdbuddy. Wishing you many more wonderful birdwatching moments 🐦
The people at Bird Buddy were…fabulous !!
The people at Bird Buddy were supportive and easy to work with. They went beyond the call to,offer efficient and quick service.
22 de abril de 2026
Resposta da mybirdbuddy.com
Hi Mike, thank you for your kind words 💚 We're happy to hear your experience felt smooth and supportive, and that everything was handled promptly. Wishing you many more wonderful moments with your feathered friends 🐦
From the initial contact through…
From the initial contact through troubleshooting, the communication was awesome and the process went quickly and resulted in the eventual replacement of camera.
22 de abril de 2026
Resposta da mybirdbuddy.com
Hi Steven, thank you for sharing your experience 💚 It’s great to hear the process felt smooth from start to finish and you’re back up and running with your Birdbuddy. Wishing you lots of wonderful birdwatching moments 🐦
Great bird house —-wish it were…
Great bird house —-wish it were slightly bigger so one don’t need to buy a perch to fit larger birds on
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 We're glad you're enjoying your Birdbuddy overall. It’s designed to fit a wide range of common garden birds while keeping a compact footprint. We hear your interest in having more flexibility for larger species and we'll pass your feedback to our team. We hope you continue enjoying your Birdbuddy 🐦
Excellent customer service!
Excellent customer service!! Will be buying more in the near future!!
22 de abril de 2026
Resposta da mybirdbuddy.com
Hi Keith, thank you for sharing your experience 💚 It's wonderful to hear you had a positive experience with our team. We value having you in our community and look forward to being a part of your future birding adventures. Wishing you many more joyful moments with your visitors 🐦
Wonderful customer service!
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 We're happy to hear our team could help. Happy birdwatching 🐦
Bird buddy back replacement
The process was seamless I asked for a new back ( which broke) to my bird buddy and next thing you know Nina said its ordered and will let me know when it ships. Maja contacted me with the shipping instructions. They were extremely kind thank you!!
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It's a pleasure to hear our team could help you get your fBirdbuddy back in top shape. We wish you many more wonderful birdwatching moments 🐦
Talk of Event
From start to finish they were awesome!!! Used Bird Buddy on a silent auction and it was the talk of the auction. Awesome product!!
14 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing this 💚 It's great to hear Bird Buddy was part of your event and added to the buzz at the auction 🐦
Customer service was fast and polite
Customer service was fast and polite. Resolved my issue and got me back to enjoying my feeder.
22 de abril de 2026
Resposta da mybirdbuddy.com
Hi Joe, thank you for your feedback 💚 We’re glad everything got sorted and that you’re back to enjoying your visitors. Wishing you many more joyful moments at your feeder 🐦
Very helpful and did exactly what I…
Very helpful and did exactly what I needed. Thank you.
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your kind words 💚 It's great to hear everything was resolved smoothly. Happy birdwatching 🐦
EXCELLENT CUSTOMER SERVICE
Multiple team members were helpful in assisting me with a charging problem on my device. Everything worked out very well thanks to them.
21 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback and being a part of our community 💚 We wish you many more beautiful moments with your visitors 🐦
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