Bird Buddy customer service has always gone above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when decidi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great wit... Ver mais
A empresa respondeu
I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail expl... Ver mais
The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new c... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre mybirdbuddy.com
Escrito pela empresa
Experience the magic of nature with Bird Buddy, the AI-powered bird feeder that connects you to the wildlife around you. It alerts you when birds visit, takes high-quality photos, and uses smart technology to identify different species, helping you build a personal collection of the birds in your backyard.
Featuring an advanced camera and motion detection, Bird Buddy ensures you never miss a thing. The app sends you instant updates when a bird arrives and shares interesting details about its behavior. You can even turn birdwatching into a fun game by collecting species in the app and learning cool facts about each one.
Bird Buddy is much more than just a feeder; it's a way to learn about and protect local wildlife. By sharing your bird sightings with global databases, you assist researchers in monitoring bird populations and promoting environmental awareness.
Designed for nature enthusiasts of all kinds, Bird Buddy can turn any outdoor space into a lively haven. Whether you’re a seasoned birdwatcher or a newcomer, its user-friendly design and enjoyable features make it easy to connect with nature.
Join a worldwide community that is making a difference, one bird at a time.
Informações de contato
Estados Unidos
- mybirdbuddy.com
4,3
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic Customer Service
I mentioned that my door had broken in a post on the Birdbuddy Facebook page. I was given the information to contact customer service. A week later, I had a new door for my feeder. Awesome customer service from their team!
1 de maio de 2026
Resposta da mybirdbuddy.com
Hi Alice, thank you for your feedback 💚 It's nice to hear everything was resolved smoothly. Wishing you many more beautiful moments at your feeder 🐦
I’m very frustrated because BB is…
I’m very frustrated because BB is choosing what birds are interesting and ignoring some birds. I have watched Blue Jays and my favorite bird, the Rose Breasted Grosbeak come to the feeder and yet the BB chose not to film them! It should film all birds, only I should be able to decide who to ignore! I expect better when I’m paying a subscription! I should’ve checked around for other feeders! There are some with no subscription that have better reviews! I’m so mad, I’d like my money back!
11 de maio de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 Birdbuddy doesn’t skip any species on purpose - first it checks whether a visit is clear enough to create a postcard (things like focus, lighting, and visibility). If not, it won’t proceed to identification. If issue persist, please feel free to reach out to our support team so we can take a closer look and help you out 🐦
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 It’s great to hear our team was helpful. Wishing you lots of beautiful moments with your feathered friends 🐦
My Bird buddy experience was very good…
My Bird buddy experience was very good I received my Bird buddy at a decent time time and can’t wait to start bird watching and the driver delivered it with care
10 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 It’s great to hear the delivery went smoothly and that you’re getting ready to explore bird watching. Wishing you lots of joyful birdwatching moments 🐦
I have not had any feedback yet so…
I have not had any feedback yet so cannot give you a good review. My hummingbird feeder is still not recognizing and taking pictures. I see the hummingbird at the feeder but nothing is recorded on bird buddy. My streaming is working and my battery is fully charged. I still need help. thank you
1 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for reaching out 💚 Birdbuddy may not record every visit - especially with fast birds like hummingbirds - if the AI deems images too blurry or low quality. Since your streaming and battery are working, the device likely is functioning normally. If no postcards appear for over two weeks, please feel free to contact support again for further help 🐦
I returned a defective Bird Buddy…
I returned a defective Bird Buddy camera and received a new one within just a couple of days. Great customer service!
1 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 We’re glad the replacement process went smoothly and your Birdbuddy is back in action. Happy birdwatching 🐦
Bird watching hobby
I bought the BirdBuddy to have a side hobby. It’s fun to see the different kinds of birds that visit it!
1 de maio de 2026
Resposta da mybirdbuddy.com
Hi Carl, thank you for sharing 💚 It’s great to hear it’s turned into a relaxing side hobby and a way to spot the different birds stopping by. Happy birdwatching 🐦
Resposta da mybirdbuddy.com
Thank you for the feedback 💚 We’re glad the replacement part process was smooth and easy for you. Happy birdwatching 🐦
Always quick and always solution…
Always quick and always solution driven. Lovethe service
7 de maio de 2026
Resposta da mybirdbuddy.com
Hi Jennifer, thank you for your feedback 💚 We’re glad to hear you’ve had a positive experience with our support team. Wishing you many beautiful moments at your feeder 🐦
I had great help explaining everything…
I had great help explaining everything I needed help with. Only thing I suggest, is raising your chat bar up a little. It's barely on the screen, and hard to find.
7 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for the feedback 💚 We’re glad the team was helpful. We also appreciate the suggestion about the chat bar placement and will share it with the team. Wishing you lots of joyful birdwatching moments 🐦
Responded immediately to my concerns…
Responded immediately to my concerns and sent a new back
30 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your kind words 💚 We’re glad our team could respond promptly and help resolve the issue for you. Happy birdwatching 🐦
More like a 3.5
More like a 3.5. Overall good service but delays getting back to me caused some additional work on my end to try and resolve.
Very personable emails and AI system.
30 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're happy to hear everything got resolved in the end. Feedback like yours are helpful as we continue improving the overall experience. We hope you continue enjoying your Birdbuddy 🐦
The customer service is incredible
The customer service is incredible. I had an issue with the new birdbuddy for hummingbirds. My order was delivered to the wrong address and the USPS wasn’t able to recover it. After an email and a couple of days my new birdbuddy was in route, with another carrier.
6 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We’re happy to hear the issue was resolved promptly and that the new Birdbuddy is on its way. Wishing you lots of beautiful birdwatching moments ahead 🐦
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're happy to hear our team was helpful and everything was resolved smoothly. Wishing you many more beautiful moments at your feeder 🐦
The online correspondence was amazing
The online correspondence was amazing. Quick to assist. Even more so getting me my replacement part. Bring on the first again this year! No so much the squirrels..ugh cute, funny but totally killed my feeder. With the fast response times..we r back in business. Thank you!
30 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad the replacement was sorted promptly and you're Birdbuddy is back in business. Wishing you more peaceful birdwatching moments at your feeder 🐦
Poor customer service information
I like the product and camera. but it is very difficult to find the customer service information after having to go through many hoops, and as expected, no phone number
4 de maio de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for bringing this to our attention 💚 Please contact our support team again and request an agent, or reach out directly at support@mybirdbuddy.com so we can assist you further. If you share your email with us here, we can prioritize your request 🐦
I have an early Bird Buddy Bird Feeder…
I have an older Bird Buddy Bird Feeder Model. The Camera has not worked for over a year while I awaited Bird Buddy to send me a new Solar Roof. Upon receiving it I attempted to restart the camera after I deleted the app from my cell phone. I tried to re charge the camera using a new ATT USB C Cable to USB C Cable and a new adapter. No LED Light. I have the Camera serial Number. 00000260665. I have made repeated attempts to contact customer support at the company, but they have refused to answer me.
1 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing this 💚 We checked the open tickets and found yours. Please check the last response where our team provided the troubleshooting steps. If issue continue, feel free to contact our support again and ask for an agent so we can prioritize your ticket 🐦
I love being able to see my…
I love being able to see my hummingbirds but, I don't feel I should have to pay an annual fee to receive all the benefits the feeder has to offer.
On the other hand, customer service was extremely helpful when I was missing a piece and they got it to me in a very reasonable amount of time.
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad that our team could assist you promptly. The free version is designed to provide a solid experience on its own, including bird identification and the essential features to enjoy your visitors. Premium adds extra tools and deeper insights. We hear you feedback and we're actively working on improvements 🐦
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad to hear that the support provided was helpful. Wishing you lots of joyful moments with your visitors 🐦
Took a little more time to get issue…
Took a little more time to get issue resolved than expected but eventually agent was patient and professional while troubleshooting and I am very satisfied with resolution.
1 de maio de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're happy to hear the issue was resolved and everything came together in the end. Happy birdwatching 🐦
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.