Bird Buddy customer service has always gone above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when decidi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great wit... Ver mais
A empresa respondeu
I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail expl... Ver mais
The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new c... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre mybirdbuddy.com
Escrito pela empresa
Experience the magic of nature with Bird Buddy, the AI-powered bird feeder that connects you to the wildlife around you. It alerts you when birds visit, takes high-quality photos, and uses smart technology to identify different species, helping you build a personal collection of the birds in your backyard.
Featuring an advanced camera and motion detection, Bird Buddy ensures you never miss a thing. The app sends you instant updates when a bird arrives and shares interesting details about its behavior. You can even turn birdwatching into a fun game by collecting species in the app and learning cool facts about each one.
Bird Buddy is much more than just a feeder; it's a way to learn about and protect local wildlife. By sharing your bird sightings with global databases, you assist researchers in monitoring bird populations and promoting environmental awareness.
Designed for nature enthusiasts of all kinds, Bird Buddy can turn any outdoor space into a lively haven. Whether you’re a seasoned birdwatcher or a newcomer, its user-friendly design and enjoyable features make it easy to connect with nature.
Join a worldwide community that is making a difference, one bird at a time.
Informações de contato
Estados Unidos
- mybirdbuddy.com
4,3
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Costumer service extremely fast and…
Costumer service extremely fast and helpful.
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing this 💚 We're happy to hear our team could assist you helpfully and promptly. Wishing you lots of wonderful birdwatching moments 🐦
Excellent service!
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 It's great to hear our team was helpful. Wishing you many more joyful moments with your visitors 🐦
After sale service
The product is of good quality, but occasionally the animals do manage to damage parts. Every request to the Bird Buddy team regarding the possibility of sending a replacement part was answered positively, and they sent me the required replacement part free of charge within a few weeks. I consider this excellent service.
22 de abril de 2026
Resposta da mybirdbuddy.com
HI Hanks, thank you for your kind words 💚 It's great to hear that our team could help you keep your feeder in top shape. It's a pleasure to help you and your backyard visitors stay connected. Wishing you many more joyful moments with your visitors 🐦
Great service!
22 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 We're happy to hear our team was helpful. Wishing you lots of wonderful birdwatching moments ahead 🐦
Resposta da mybirdbuddy.com
Thank you for your kind words 💚 It's great to hear that we could get the problem sorted out for you. We hope you enjoy getting back to watching your feathered visitors 🐦
Meant a lot to have kind service to fix…
Meant a lot to have kind service to fix the plastic on a gift for my dad! Thank you!
14 de abril de 2026
Resposta da mybirdbuddy.com
Hi Chrissy, thank you for sharing your experience 💚 we're glad we could help get your dad's gift back in shape. It means a lot to us that we could be a part of making that gift special for him. We hope he enjoys his time watching the birds 🐦
Bird buddy requires monthly fee now
Bird buddy now makes bird identification an extra expense as you must subscribe after purchasing this smart feeder. I've had mine for 3 years and now I have to pay a monthly fee for bird id. This company keeps scamming people.
22 de abril de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 We understand that any change to the app's flow can take some getting used to. To clarify, identifying your birds is still totally free - it’s just moved to a manual tap. This change lets you use our most advanced AI models for unlimited, more accurate IDs. We'll make sure you feedback will be shared with our team 🐦
My request for replacement parts was so…
My request for replacement parts was so easy to do!
14 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're glad the replacement process was smooth and easy. Wishing you many more wonderful moments with your visitors 🐦
Birdbuddy was very gracious to replace…
Birdbuddy was very gracious to replace a camera that has not worked properly for over a year.
14 de abril de 2026
Resposta da mybirdbuddy.com
Hi Sylvia, thank you for sharing your experience 💚 We're glad we could make this right for you. We appreciate you sticking with us, and we hope your Birdbuddy brings you lots of great moments ahead 🐦
Customer service was great
Customer service was great. However, it would be much more useful if telephone support with a real person were available.
19 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It’s wonderful to hear that you had a positive experience with our team. We appreciate the feedback about different ways to stay in touch, as it helps us think about how to best support our community in the future. Happy birdwatching 🐦
Was able to fix my problem and response…
Was able to fix my problem and response was quick.
12 de abril de 2026
Resposta da mybirdbuddy.com
Hi Cindy, thank you for sharing your experience 💚 It's great to hear that our support was helpful and everything was resolved promptly. Wishing you many more wonderful birdwatching moments ahead 🐦
You answered our chat quickly and…
You answered our chat quickly and helped us to make the necessary changes. All of our issues occurred when my husband purchased a new phone and everything had to be converted over!!
12 de abril de 2026
Resposta da mybirdbuddy.com
Hi Cathia, Thank you for sharing your experience 💚 We’re happy to hear our team could help get the setup sorted. It’s great to see everything is back in order after the phone switch so you can get back to enjoying your feathered friends 🐦
Thank you for your persistence in…
Thank you for your persistence in replacing the camera that I lost in a wind storm. It is all set up again and works great!
10 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 we’re happy to hear your new camera is ready for action. It’s great to have you back to enjoying your feathered visitors. Wishing you lots of wonderful birdwatching moments 🐦
your support is great
your support is great! Your product is great! I just wish you could resolve the supply chain issues with things like the solar roofs
14 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for your kind feedback. We’re happy to hear you’re enjoying your Birdbuddy 💚
We understand the concern about solar roof availability and are working to improve stock. Thank you for your patience and for being part of the community. Wishing you many more beautiful birdwatching moments 🐦
My camera will not charge and although…
My camera will not charge and although I took very good care of it Birdbuddy is unwilling to replace. I understand that it is out of warranty, but every winter I bring it in the house and did not even utilize it so in my mind, it really should still be covered, but unfortunately, it is not. And moving forward, I would not purchase another one you’ll recommend Birdbuddy to anybody.
14 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're sorry for the frustration with the camera and the disappointment regarding the warranty. As your warranty period has expired, our team has already provided the available options. While we understand this may not fully meet your expectations, we hope it can help in some way. Your feedback is truly appreciated and helps us continue improving 🐦
Resposta da mybirdbuddy.com
Hi Chris, thank you for the kind words 💚 It's great to hear the support experience has been smooth and helpful. Wishing you many more joyful birdwatching moments 🐦
They fixed my problem very fast
They fixed my problem very fast. No hassles. Handle is like a pro
7 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 We're happy to hear everything was resolved promptly and smoothly. Wishing you beautiful moments with your visitors 🐦
Both of my family members who I…
Both of my family members who I purchased the bird buddies for enjoyed them immensely. Unfortunately so did the squirrels who literally destroyed them. They were great while they lasted and my grandchildren really enjoyed them in both No. Cal and NYC. Wish they had been less susceptible to squirrel damage.
14 de abril de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It's wonderful to hear that your family had a great time with Birdbuddy feeder. We're sorry to hear the squirrels were a bit too aggressive. We'll share your input with our team as we continue improving 🐦
After Birdbuddy was stored in a closet…
After Birdbuddy was stored in a closet for the winter, it came back to life after a good cleaning and new feed. The BIRDS are back, all of them!😁🦅🐦⬛🦉
7 de abril de 2026
Resposta da mybirdbuddy.com
Hi Sylvie, thank you for sharing your feedback 💚 It’s great to hear your Birdbuddy is back in action and the birds have returned. Wishing you lots of beautiful captures at your feeder 🐦
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 It’s nice to hear your experience was positive, and we understand the preference for speaking with a person over text chat. Your input is helpful as we continue improving our support experience 🐦
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