Bird Buddy customer service has always gone above and beyond to solve any issues I've had. At a time when service elsewhere has suffered, Bird Buddy excels. Consider this fine after care when decidi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The hummingbird Birdbuddy and also the Birdbuddy feeders takes to long to process a bird “feeding or sitting”. It takes over a day to show a video. All situations for a video are good if not great wit... Ver mais
A empresa respondeu
I made a mistake in placing my order. I ordered two of the new feeders when I only wanted to order one. I reached out immediately and was guided on how I could reach customer. I sent an E mail expl... Ver mais
The Bird Buddy Team was super helpful. They worked with me to try to resolve the non- working feeder camera problem I was having. After it was decided my camera wasn't repairable, they sent me a new c... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre mybirdbuddy.com
Escrito pela empresa
Experience the magic of nature with Bird Buddy, the AI-powered bird feeder that connects you to the wildlife around you. It alerts you when birds visit, takes high-quality photos, and uses smart technology to identify different species, helping you build a personal collection of the birds in your backyard.
Featuring an advanced camera and motion detection, Bird Buddy ensures you never miss a thing. The app sends you instant updates when a bird arrives and shares interesting details about its behavior. You can even turn birdwatching into a fun game by collecting species in the app and learning cool facts about each one.
Bird Buddy is much more than just a feeder; it's a way to learn about and protect local wildlife. By sharing your bird sightings with global databases, you assist researchers in monitoring bird populations and promoting environmental awareness.
Designed for nature enthusiasts of all kinds, Bird Buddy can turn any outdoor space into a lively haven. Whether you’re a seasoned birdwatcher or a newcomer, its user-friendly design and enjoyable features make it easy to connect with nature.
Join a worldwide community that is making a difference, one bird at a time.
Informações de contato
Estados Unidos
- mybirdbuddy.com
4,3
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service is outstanding
I could not get it to pair with my wi-fi, and Bird Buddy responded right away. They handled my entire return promptly. Very happy with their service!
27 de março de 2026
Resposta da mybirdbuddy.com
Hi Sandy, thank you for kind words 💚 It’s wonderful to hear that our team could support you promptly and helpfully. We wish you many more joyful moments with your feathered visitors 🐦
Good, but still falling a little short
March 27, 2026
chat box was helpful as far as it went…I still prefer a real live customer service professional.
27 de março de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 We’re glad the chat was helpful, and we understand the preference for speaking with a real person. Your input is appreciated and will be shared with our team as we continue improving the support experience 🐦
Excellent products and excellent…
Excellent products and excellent customer service. I highly recommend Bird Buddy. It’s the best out there! Looking forward to using my hummingbird Bird Buddy feeder.
26 de março de 2026
Resposta da mybirdbuddy.com
Hi Julia, thank you for sharing your experience 💚 We're glad to hear our team was helpful and that you're enjoying watching your feathered visitors. Happy birdwatching 🐦
Broken back plate replacement
I had a problem with a broken part at my Bird Buddy, and contacted support. It took less than two weeks, and I received a spare part without any problems! Thanks for your help, Bird Buddy Team!
26 de março de 2026
Resposta da mybirdbuddy.com
Hi Marc, thank you for sharing your experience 💚 We're happy to hear our team was helpful and everything got sorted out smoothly and quickly. We wish you many more wonderful birdwatching moments ahead 🐦
When the chat bot couldn’t help me
When the chat bot couldn’t help me, it automatically engaged a customer service representative. The customer service representative was very kind and helpful.
25 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're happy to hear our team provided the help you needed to get everything on track. We wish you many more joyful birdwatching moments ahead 🐦
Customer service was quick to resolve a…
Customer service was quick to resolve a problem. I am still waiting for the replacement part to arrive.
25 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It's great to hear our team could help get everything on track. We expect your replacement part to arrive next week to get your feeder ready for visitors again 🐦
Loving my Bird Buddy.......
Favorite perk is how all are identified- amazing how many different breeds are enjoying my feeder. I had an issue with the plastic piece that helps in loading of the seed, but it was quickly replaced and the process could not have been easier. Love seeing things from their 'view'. I have the solar option and have never needed to power up the unit. Easy monthly cleanings to enjoy hours of birds- I refill daily and have seen well over 20 different bird species.
25 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It's great to hear that our team was helpful and that your Birdbuddy makes identifying garden visitors a breeze. We're glad that the solar power keeps things running effortlessly and that you enjoy seeing your feathered friends from a new perspective. Happy birdwatching 🐦
Simply great!
Great product backed by impressive customer service. If you want to get to know your visitors, BB introduces you up close. Great product design. I have had my BB for a couple of years and upgraded the camera once. I hang it in a tree and the solar panel keeps the camera charged most of the time, even in the dreary winter months and in the tree canopy in summer. I occasionally have to recharge by cable when the sun hides for a while. Easy to disassemble for thorough cleaning.
25 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚We're happy to hear that our team provided the help you needed and that your Bird Buddy has been a reliable companion through the seasons. We're glad the design makes it simple to stay connected with your garden friends. We wish you many wonderful birdwatching moments ahead 🐦
Resposta da mybirdbuddy.com
Thank you for sharing your feedback 💚 It's great to hear that our team was helpful and that your Birdbuddy is a welcome addition to your home. Happy birdwatching 🐦
Only 1 of 2 broken pieces replaced :/
Well the customer service rep stated for me to send pictures of the broken pieces. I sent two pictures, one of each broken pieces. They confirmed and said the parts were shipped. I received a box today with only one part replaced, the other broken piece that they stated would be replaced was missing! So only half of the problem was resolved!
Now as of today I am learning that the parts were shipped in 2 different boxes, why didn't they tell me that initially? Communication is KEY!
19 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We understand how frustrating it is when only part of the issue is resolved.
It sounds like there may have been a mix-up with the replacement parts. Please reply to your existing support thread and let the team know which part is still missing so they can review and complete the shipment for you. We appreciate your patience and will work to get this fully sorted 🐦
Uneven start, ultimately satisfactory conclusion.
My experience using Bird Buddy support was initially a bit frustrating, but ultimately worked out satisfactorily. Like many companies, the initial reply to a question about a camera and battery issue was handled by AI, which did not address the basic issue at all. By replying that my issue was not resolved several times, I was eventually contacted by a real person and received a satisfactory answer. A 10-minute phone conversation from the start would have been even better!
20 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We appreciate your honesty and are glad to hear everything was ultimately resolved to your satisfaction.
We understand that initial responses may not always address every situation right away, and your feedback about reaching a more direct resolution is valuable. We’ll make sure it’s shared with our team as we continue improving the support experience 🐦
My problem was dealt with quickly
My problem was dealt with quickly, efficiently, and easily.
21 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing, Carol💚 We’re glad your issue was handled quickly and smoothly. Wishing you many enjoyable birdwatching moments ahead 🐦
you guys were able to guide me through…
you guys were able to guide me through how to fix the issue
21 de março de 2026
Resposta da mybirdbuddy.com
Thank you for your feedback 💚 We’re glad our team could guide you through and help resolve the issue. Wishing you many enjoyable birdwatching moments ahead 🐦
Got us reconnected to the internet.
The suggestions on how to relink to the internet.
21 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing, Dale 💚 We’re glad the suggestions helped you reconnect to the internet and get things working again. Wishing you many enjoyable birdwatching moments 🐦
Given me the biggest smile back on my…
Given me the biggest smile back on my face every time I see the beauty of a hummingbird.
21 de março de 2026
Resposta da mybirdbuddy.com
That’s so lovely to hear 💚 There’s something truly special about seeing hummingbirds up close. We’re so glad Birdbuddy brings a smile to your face — wishing you many more beautiful moments ahead 🐦
I love my Bird Buddies
I love my Bird Buddies. I have 2. “Chirp” the help bot is very good! Best “too much” money I ever spent❤️
21 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 It's great to hear that Birdbuddy feeders are part of your garden and that you had a smooth time getting the help you needed. We wish you a lot of wonderful birdwatching moments ahead 🐦
Prompt quality product
Quick, on-time delivery. Good quality product with an excellent camera!
20 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for your feedback, Daniel 💚 We’re glad to hear everything arrived quickly and that you’re enjoying the camera quality. Wishing you many wonderful birdwatching moments 🐦
My Bird Buddy was damaged in a freak…
My Bird Buddy was damaged in a freak Spring windstorm and I needed to replace the solar roof. The BB customer service team responded to my inquiry and got a replacement part off to me right away. It was a great experience. Thanks, Bird Buddy!
16 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 That sounds like quite the spring storm! We’re glad our team could help quickly and get your feeder back up and running. Wishing you many more peaceful birdwatching moments ahead 🐦
No customer service double charged 2 years in a row
Bought father a BB. He was going to pay for the subscription. They charged us both. They did it again this year. Have tried 13 times to get in touch with them and nothing. A number of the times waiting over 30 mins on the phone. Literally don’t know what to do at this point except cancel my cc or get a lawyer involved which I do not want to do.
20 de março de 2026
Avaliação não solicitada
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We understand how concerning this situation must feel. Billing issues like this are important to review carefully. Please reach out to our support team again and ask for an agent, or contact us directly at support@mybirdbuddy.com so we can look into both accounts and resolve this properly. You can also share your email with us so we can help locate your case more quickly. We appreciate your patience while this gets sorted 🐦
My Solar Roof broke
My Solar Roof broke. The solar panel came loose and the wires broke off. Bird Buddy replaced the roof for me with much hassle. I would give 5 stars but they sent me a blue roof to replace the yellow one that broke. Was it a mistake or is the blue roof less in demand?
10 de março de 2026
Resposta da mybirdbuddy.com
Thank you for sharing your experience 💚 We're happy to hear that our team could support you helpfully. The yellow roofs have been discontinued, so a blue solar roof was provided as a replacement. We understand this may not be ideal and truly appreciate your understanding. We’ll also make sure your feedback is shared with our team. Happy birdwatching 🐦
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.