Don’t buy from this website. Placed an order because of their claim of fast shipping on their website. The order confirmation stated a totally different shipping timeframe (approx 2 wks). Two weeks la... Ver mais
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Veja o que dizem as avaliações
This is the worst experience I have had in my many dealings with online retail outlets. DONT DONT order from these people they are totally untrustworthy and their blurb is total crap ! You cannot get... Ver mais
This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Ver mais
Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Ver mais
Detalhes da empresa
Escrito pela empresa
Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 22% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is my now go to place for my…
This is my now go to place for my EDT's. They are exceptional quality with a good range of scents for all budgets. My specific like is that i love to try new scents and the new to old filter makes sure I get the latest one. My only bugbear is that if it isn't in stock in Auckland, it can take up to a month to arrive. But then, good things take time as they say.
Best prices in New Zealand
Best prices in New Zealand.
Happy team of helpful staff
Gary Balogh
Order number. 236976
A reputable perfume source for Hermes
I have used Hermes perfume for years 24 Faubourg. It is hard to get in New Zealand. I was delighted to come across 'My Perfume Shop Australia'. I didn't want to buy from some unknown website, not knowing if I was going to get the genuine article. The response of this business was professional and speedy, and since that a follow up which is much appreciated. I would definitely recommend them to anyone trying to find a unique perfume not readily available in stores in New Zealand. Thank you.
Dont even bother ordering off these…
Dont even bother ordering off these guys!
Their service is absolutely rubbish, orders take FOREVER to show up.. When you ask them you just get a generic email back which doesnt explain anything whatsoever.
Looks like they are an Aussie run business maybe?
Support NZ business instead and save yourself a headache.
The perfumes are not as ordered initially but I have made the changes
The perfumes are as ordered. Yes there may have been delays with my order but Aubrey has been very good with updating and offering solutions. I will continue to use My Perfume, I understand that you cannot be held responsible for issues with suppliers. Karen
so affordable!
Professional service
Professional service. Order was shipped and delivered timeously. Website has user-friendly navigation. Will shop again at the My Perfume Shop New Zealand online store.
Another amazing experience with my…
Another amazing experience with my order. Everything arrived today in perfect condition, beautifully packed and exactly as expected. I honestly love ordering from here because the service is always so smooth, the products are gorgeous, and the delivery is super fast.
Thank you so much for the excellent service and for making every order such a lovely experience. I’ll definitely be ordering again and highly recommend you to anyone looking for great perfumes and reliable service. ❤️
طلب تاني وصل النهارده والحقيقة كالعادة تجربة جميلة جدًا ❤️ كل حاجة وصلت بحالة ممتازة والتغليف جميل جدًا والطلب زي ما كنت متوقعة بالظبط.
بجد بحب أطلب من هنا لأن الخدمة ممتازة والبرفانات تحفة والتوصيل سريع جدًا. شكرًا جدًا على الخدمة الرائعة والاهتمام، وكل مرة بطلب فيها بحس إن التجربة مميزة فعلًا.
أكيد هطلب تاني وأنصح أي حد بيحب البرفانات ويدور على خدمة مضمونة وسريعة إنه يجربهم. ❤️
My order came within days of ordering
My order came within days of ordering. Very efficient and happy with the service.
This place is a scam - Don't give them your money
This place is a scam! They hold nothing in stock and once you place an order they "attempt" to locate it internationally for you. All the mentions on the website of fast and Auckland based delivery are deceitful lies.
I only found this out after I first ordered and my receipt says - "we expect to receive this in a week". That's weird.. I then waited a month for my order for a 'customer Happiness manager' to "state, sorry, we don't have that in stock! Please choose from this list of 8 $15 perfumes that we do have in stock!". Bit of a kick in the teeth. I then went through the website and in tiny inaudible writing, I noticed 49/50 that I checked stated "receive in a week", similar to the one I purchased. However, every single one had in massive writing "All shipped from our Auckland warehouse!" And "fast same day shipping".
I've asked for a refund but considering how slow they operate i would fully expect it to take an extremely long time.
Top quality and best priced
I found My Perfume Shop New Zealand great to deal with. Their price was awesome, far better than Chemist Warehouse!
The perfume was true to brand and their customer service follow up was outstanding.
I will be recommending them to all my friends 🧡
I recently purchased 2 new fragrances…
I recently purchased 2 new fragrances from My Perfume Shop. My order was Lattafa Khamrah Qahwa and Lattafa Asad Bourbon both on a blind buy. Both fragrances are stunning and a very welcome addition to my collection. Both fragrances project well and last for ages in a work environment. Will definitely purchase again.
Great experience
Great website, perfume smells great and arrived on time. I’d definitely buy from here again
Exceptional correspondence from Matt
Exceptional correspondence
Matt kept me informed as there was a big delay due to troubles in Middle East!
Very pleased with purchase and placed another order straight away…
Love supporting small family businesses thank you 🙏
Great service
Great service, great price. unable to find the aftershave I wanted in store so ordered it online. Very happy with the service.
Great company and products
Amazing verity and prices sometimes the…
Amazing verity and prices sometimes the fragrances take a little longer to come but prices are way better than the normal stores
And the team is really helpful and accommodating great website over all.
My perfume store is fantastic
My perfume store is fantastic, they have a huge selection of fragrances and all are at great prices, customer care is also great right from the time of purchase right through until delivery, I highly recommend the perfume shop!
I like the description of the perfumes…
I like the description of the perfumes making blind buying easier to pick out.
Great communication from the company. Thank you. Happy with my purchases so far.
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