My Perfume Shop New Zealand Avaliações 

754
•
O TrustScore é 3 de um total de 5

3,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Don’t buy from this website. Placed an order because of their claim of fast shipping on their website. The order confirmation stated a totally different shipping timeframe (approx 2 wks). Two weeks la... Ver mais

Avaliado com 1 de um total de 5 estrelas

This is the worst experience I have had in my many dealings with online retail outlets. DONT DONT order from these people they are totally untrustworthy and their blurb is total crap ! You cannot get... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Ver mais

Avaliado com 5 de um total de 5 estrelas

Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Ver mais

Detalhes da empresa

  1. Perfumaria

Escrito pela empresa

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

754 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 22% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(754)

472 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Long long delivery times

After I paid it said it would be delivered on said date. Then before said date got moved again 3 weeks later it turned up. I went to chemist warehouse & brought the product i was waiting for. Haven't even opened there product!

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The shipping was a lot longer than…

The shipping was a lot longer than expected, took nearly a month to arrive and when it did my perfume had leaked throughout the original box, I only lost maybe 8% of the bottle but thought it may have been packaged a little bit more carefully than popped into a box with no padding. It arrived though and they stayed in contact which I am grateful for.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought some older fragrances for my…

I bought some older fragrances for my wife Este Lauder Cinnabar being one that comes to mind. Website was easy to navigate and received the package at a competitive price within a week or so . Well packaged. The scent reminded us of our courting days however the scent was not as heady as we remembered. On checking on Google it was mentioned that older fragrances are not as strong as international laws prevent earlier ingredients. Still smells good but have to use three times as much and replenish during the day. The original would stay all day. Overall a good experience.

10 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The perfume came perfectly packaged

The perfume came perfectly packaged. Smells amazing and would definitely recommend. Also get all the compliments from family members and even strangers. Thank you My Perfume Shop Nz.

15 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delay and Wrong Perfume

First there was a delay in my order. After sending a few emails, I finally received my order. When I opened the box, the perfume was not the one I had ordered. On top of that they kept lying that it was the right perfume.

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If i could give less than 1 star i…

If i could give less than 1 star i would. After a month delay on my order i purchased elsewhere as they started saying my order was a "preorder" item, which was never stated when purchasing and i would've found it elsewhere if i was aware. I asked for a refund and had to fight for 2 weeks back and forth and turn down multiple bribes for store credit + 10% and sob stories about their small business. After threatening to formally complain to commerce commission they promptly refunded me. Very unprofessional business and after reading other reviews its clear their shipping times are grossly misleading. Save yourself the headache and buy anywhere but here.

17 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I put my order at 1/September and as of…

I put my order at 1/September and as of now it is 16/ September and it shown arriving at 16 /September and never arrived.I sent more than couple of email to follow up and response was nonsense automatic reply by AI. I am very disappointed.
I will never buy it again due to lack of communication for shipping and taking longer time for shipping

1 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading advertising and claims to be…

Misleading advertising and claims to be NZ based, significantly delayed partial shipment, poor and overpriced 'substitute' sample provided without consultation as replacement for unavailable item, inadequate customer support .... This was one of the worst and most disappointing online shopping experiences I have ever had. Contrary to website claims this is not a NZ based business (this is clear from the timing of emails received from customer support - "the Chief Happiness Officer" - and the tone of English used). Once orderd (and paid for) the company attempts to source product from overseas which subsequently proves to be not available. This customer is certainly not happy and will never purchase from this company again.

16 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not impressed

Ordered 28 August
Delivered 11 September

Not impressed, the confirmation email stated will be shipped from our Auckland warehouse (I live in NZ). When I enquired about my order taking so long I got a standard reply that didn't answer my Auckland shipping but just mentioned the product comes from Asia (see their reply below). Now I have to block them because they keep bombarding my mail box with reminders to place feedback, well here it is.

""I have looked into your order details, and it looks like this order has the following expected delivery date: Get it between 9-15 September, which was mentioned at the time of purchase and can be found at the top of your confirmation email under "Arriving".

You will receive the tracking link as soon as it's picked up from our warehouse.

Please note that some delays may occur these days due to limited flights in the Middle East, where we transfer a lot of our stock from, so please allow a few days before contacting us.

We are working H*RD ON (censured bu Trustpilot LOL) securing your items and the available cargo flight.""

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I received my perfume after quite a…

I received my perfume after quite a wait as you are NZ based.
For refrence I bought a dishwaher online and it arrived 3 days later.
I aws wondering when my package wpuld arrive but very pleased with my perfume.
In future I will maybe order a lot earlier.
Have compliments on my perfume and was a great price.Thank you.

4 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

CHEAPER!!!!

It was super easy to just buy a perfume and get it shipped. It's good cause it was exactly what i was looking for and plus cheaper :0

4 de setembro de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais