Don’t buy from this website. Placed an order because of their claim of fast shipping on their website. The order confirmation stated a totally different shipping timeframe (approx 2 wks). Two weeks la... Ver mais
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Veja o que dizem as avaliações
This is the worst experience I have had in my many dealings with online retail outlets. DONT DONT order from these people they are totally untrustworthy and their blurb is total crap ! You cannot get... Ver mais
This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Ver mais
Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Ver mais
Detalhes da empresa
Escrito pela empresa
Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 22% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super easy website and great delivery
Super easy website and great delivery
I love the variety and prices of…
I love the variety and prices of perfumes. The only downfall would be the very slow processing once I made the order/to it arriving at my home.
But overall great experience
I was thrilled to buy genuine Perfume…
I was thrilled to buy genuine Perfume and EDT made in France. Not so wellknown Perfume houses that are not available in the retail scene where I live. Even though I hadnt tryed them. I like both of my purchases. Particularly the Lalique.
I had great experience with this…
I had great experience with this company. Aubrey was sooo nice to deal with.will definitely order again 😊.
⚠️ BE CAREFUL!!
⚠️ BE CAREFUL!!! They are scammers!!!
I placed an order that did not arrive by the promised date. I notified them well in advance that I would no longer be in New Zealand at a time when they hadn’t even dispatched the order yet because they were already running late. Despite being informed in advance, they did absolutely NOTHING to help.
When I requested a refund, they insisted that it could only be refunded to the same card used for the original payment. I then had to contact the delivery company myself to explain that I no longer live in New Zealand and could not receive the package there.
Absolutely ridiculous and completely unacceptable customer service. They do not follow any proper procedures to assist consumers and take no responsibility for their own delays or mistakes.
A complete joke. Be very careful and think twice before buying from this company!!!
I will definitely buy from this company…
I will definitely buy from this company again. Great customer service, Aubrey helped me and kept me updated with my order. Very happy with my perfume was 2 days late but based on the savings versus other retailers I dont mind.
The packaging made sure my perfume was safe, and wrapped with care.
Thanks Aubrey for your help.
Very nyc fragrance
Very nyc fragrance. I just love it.
Surely will purchase more soon.
Excellent service.
Very quick and easy to place the order, very happy with pricing and quick delivery and pleasant interaction with company contact. I would definitely recommend My Perfume Shop to friends and family with a very positive experience and I look forward to future purchases.
Highly trusted 100% authentic…
Highly trusted 100% authentic fragrences for a much cheaper price than anywhere else. Although, it takes bit of time than usual to deliver
I am pleased with the honest service…
I am pleased with the honest service this company gives. There was a delay in receiving the product due to external circumstances which was communicated to me in due course. The fragrance has arrived today. It has been worth the wait.
Ordered 11th July still waiting for my…
Ordered 11th July still waiting for my order. Originally told that they were struggling to get flights here now been told they're a small company and had a large number of orders so struggling to get supply. They state on their website that they ship from their Auckland Warehouse but they do not. This shouldn't be allowed
Beware from these scammers
Beware from these scammers
Waited 7 weeks for my shipment still same excuses
End up getting refund after long frustration
Worst experience ever
Recently made an order but the item was…
Recently made an order but the item was unavailable due to stock shortage and one of their customer service representatives, Nicole, was extremely accommodating and had a sense of agency when trying to find an exchange for me.
More than a month waiting for my order
More than a month waiting for my order, When I contacted after a month, they said that don't have it in stock, I'm asking for my money back and they don't answer me..
So bad ! Please don't buy anything from them. Really bad company..
Terrible as someone who buys a lot of…
Terrible as someone who buys a lot of perfume all the time I will never ever ever ever ever buy from this business ever again.
Ordered some perfume received no confirmation no shipping no nothing. Emailed them multiple times asking look can you please locate this? Sent them proof of purchase from my bank. Keep replying with generic responses. Nothing got resolved so I took my money. No product. Please be aware as you cannot even communicate with this business to get a straight answer.
No issues with delivery
No issues with delivery. They respond to emails in time. Happy with the service and product
Slow delivery, online stock is often out of stock. But! Authentic perfumes received.
Honestly takes a lot of patience to go through this company, edited my initial review as I finally received my package after a lot of back and forth.
The perfumes I got were authentic and packaging was solid.
Really wished their delivery service and online stock is up to date.
I'll give them a 5 star if my next order comes through timely. Not delayed by 2 weeks of the delivery by date.
The order arrived super quick
The order arrived super quick, and the communication was clear. All round good experience!
Price and Quality
The best price and excellent scent. Club de Nuit Intense Man EDP is the best alternative to Creed Aventus. Buy it now...
5 ⭐️ Experience
Easy to order. Great offer on price. Fast delivery. Better than in-store shopping. Thanks
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