My Perfume Shop New Zealand Avaliações 

I honestly wouldn’t recommend My Perfume Shop after my experience.

I placed an order on 18 August believing I was purchasing an available product through their NZ website. When I questioned why a supposedly NZ-based order was going to take so long to arrive, I was told they were dealing with limited cargo flights and transferring stock from the Middle East.

They then told me the item was actually a “pre-order”. I went back and checked and could not find anywhere that clearly stated I was purchasing a pre-order item.

What frustrated me most was trying to get a straight answer about whether my item was actually stocked in New Zealand. I asked this multiple times and never received a clear answer. Instead, I was eventually told that the pre-order information had been shown to me three times and “I’m not sure why you didn’t notice on 3 occasions.” I found that pretty condescending considering I was simply trying to understand where an order I had paid for was actually coming from.

They then told me they have warehouses in Auckland and Sydney — which, again, didn’t answer whether my item was ever in the Auckland warehouse.

The original delivery estimate was 29 August–4 September. It’s now 5 September and I’ve cancelled the order.

Whether their customer service responses are automated/AI-generated or not, I don’t know, but the replies certainly felt repetitive and repeatedly failed to answer a very simple question.

Overall, a really frustrating experience. Poor communication, unclear information around the supposed “pre-order”, and customer service that left me with more questions than answers. I won’t be ordering from them again.

DO NOT BUY FROM THEM!
Bought a Boss perfume set, got a message back after many attempts to contact them over a period of about a month. Said they didn’t have it anymore and that I can have store credit and all that bullshit, refused to give a refund. Ultimately sent me a rip off Azzaro perfume, and it smells like SHEIT!!

Was a bit dubious when I ordered as I thought it was coming from Auckland said arrival between 22nd and 28th August (3 weeks after ordering) which I thought was a bit long as I am in Auckland. But lo and behold it did arrive between these dates so was very happy so was my husband as it was his favourite aftershave.

There is no problem with the product. But I am not impressed with your service. Please specify a date when the parcel will be received. Don't lie.

My main complaint is that my order took far too long to arrive. But, on a more positive note, I have to say that the company did respond to my messages and kept me updated so I have no complaints about that.

A large choices and fast delivery

Good communication and prompt delivery. Hopefully my daughter will like it when she gets it on her birthday on the 7th September

The perfect place for perfume shopping 🛍️
I love the variety they offer
Also customer service is great
Perfect communication and support
Thanks my perfume shopping

Still waiting. I left a poor review recently.....and for a brief moment it looked to be resolved but i'm still getting the same shitty response each time " There's been a delay with your order due to shortages" I thought once they had sorted a perfume for me to swap I might get some traction but no such luck. I'm soooo sick of dealing with an AI bot too. Please don't ever order from these people. There are so many other worthy legitimate NZ businesses out there to support. This is one mistake I won't make again.

100% I’d buy again. I know the stars go to 5 but I give them 7

Ordered my perfume and it arrived within ten days. Very happy customer and would purchase again.

Great service, very fast delivery and wonderful perfume. Great price also.
Easy to order

I ordered from My Perfume Shop because of the price-point: my favourite perfume was significantly cheaper than elsewhere, so worth the wait for it to be delivered. The perfume is genuine, and was well packaged.

I had a great experience from purchase to delivery.

Great customer service! I had an issue with a missing item, and the team resolved it quickly by providing a credit. Special thanks to Nicole for being helpful and professional throughout the process. Really appreciate the excellent service!

Ordered a perfume late April with a supposed delivery date about 10 days later. Automated emails only saying a delay and then never heard again until I started following up. They offered another perfume at 10% off which I wasn't interested in. I ending up waiting 4 months and went in and checked my order and it had a courier tracking number attached showing it had been delivered. The photo was not of my address. The courier company confirmed it was not my name or address for that package. Many more emails to MyPerfumeShop until I finally got a partial refund which excluded the $9.99 shipping. I can't be bothered to deal with them anymore to argue about the courier costs they never incurred. Will never buy from them again.

Super quick delivery. Well packaged and exactly what I was looking for. Recommend this store. Especially for gifting!

I ordered my product on 24th July, receiving a confirmation email with "We're preparing it now". I thought I would receive it within a week. No such luck. After three weeks I chased up my order, then an email came through with "your order has been shipped". Received it three days later. Aubrey was brilliant with communication after my query. Will definitely purchase again.

Super fast delivery and a great price for my perfumes. I'll definitely be using My Perfume Shop NZ again.