My Perfume Shop New Zealand Avaliações 

Amazing!! So fast with the delivery!

It took me from 19 June to 20 August, after querying the whereabouts of my perfume order, to finally get an outcome. My perfume had been delayed and one had arrived but the other had not.
The outcome was that I was sent the one that had anrrived, and got a credit plus 10% for the other one, which I was happy with.
Emails to and from Nicole were great and were answered quickly when I sent them.
The only criticism I have is that I wasn’t automatically informed of the delays, but that could be a system problem rather than a staff issue, as Nicole was professional, answered my queries quickly, and found a solution that I was happy with.

Im still waiting for order but that is my choice as I have waited almost 20years to find the perfume I've ordered, I have had to contact them every so often just to make sure they are still there, I do get a reply back very quickly from Aubrey who has been very patient with me n very keen to help me. I was offered a refund but I have declined it so far. Thanks heaps Aubrey

Great price and perfume is just as described.

Had a delay with my order and no communications from the company. Contacted them after 3 weeks and Nicole helped so much. She swapped out my order and ensured it was delivered in a couple of days. Clear communication and easy to speak to.
Thanks Nicole

Quick and easy

First of all, good price is most attractive. The variety of perfumes is also satisfied. If you could bear at least 3 weeks for waiting the perfumes to arrive, the shop is good for you.

Thank you. The orders arrived very quickly. Very pleased. My grandson will be very happy on Tuesday when he graduates as it is a gift to show how proud of him I am. Jan.

I had an issue with my order because the perfume I purchased was unfortunately unavailable, and there was some back and forth regarding alternatives and store credit before I ultimately requested a refund.

However, I want to give credit where it’s due. Nicole was always kind, polite and responsive in her communication with me. Once my refund was passed to the finance team and processed, the money arrived back in my bank account quite quickly.

Although my purchase didn’t work out this time, I appreciate that the situation was ultimately resolved and that Nicole continued communicating with me throughout the process.

Thank you, Nicole, for your help and kindness. I know things don’t always go perfectly in business, and for me, how a problem is handled matters too.

My order was very delayed which was not great. However I cannot fault the customer service I received. Aubrey in particular was so helpful and kept in regular communication to let me know what was going on. The perfume is great, I got it this week and they did their on a freebie for me. Thanks.

I experienced great customer service by Aubrey.
Thank you so very much 💖

Really good service from Aubrey. She was very helpful and easy to deal with. Quick replies and made everything simple. Really happy with the service.

My Perfume Shop is the epitome of genuine customer service, and the fighting heart of small business determination.

Due to the ongoing conflict in the UAE region where they source many of their perfumes, there were on going delays. Once informed of the situation the customer care and correspondence from Nicole, and a letter from the chief perfume officer Matt left me completely reassured. My perfume arrived incredibly fast once in the country at the best price available nation wide.

Because of ongoing conflict in the middle east shipping slowed in the region. The most important thing however was the priority of staff and worker safety. Any business that still tries to deliver goods and services during conflict is a champion. Any business that delivers stellar customer service (especially small business with small business resources) while also ensuring the health and safety of their staff is a business that deserves to grow.

No matter what we as consumers buy, the lives of the people who provide us with their goods and services will always be where the true value lies. Any business that keeps it's humanity and care in trying times is a business worth supporting. Shop local, support small business and absolutely buy your perfume from the wonderful people at My Perfume Shop NZ.

Excellent job from the staff...keep up the good work!

Perfume is gorgeous. Wonderful Customer service from Nicole on keeping me informed on shipping

Aubrey provided great customer service. Despite a three-month wait, Aubrey answered emails quickly and offered helpful updates and options. Their clear communication eased my fears about online scams and gave me peace of mind that my order was on the way.

They don't hold the fragrances in stock and then blame global shipping delays for why your order hasn't been received. Have requested a refund more than five times but they only respond with a copy/paste 'order has been delayed' reply.

A sham. All the promises but no goods. No refunds. No comms. Dont go anywhere near them.

Personally found them great, cheaper prices and delivery was earlier than said. No issues.

**Avoid – completely unacceptable experience**

I ordered on 30 April with delivery expected 11–18 May. I was then told the perfume was **landing in Auckland**, then that it had **arrived at their warehouse and was being unpacked**, and even received notification that it had **shipped**.

Days later, I was told they **couldn't source it and it had been unavailable from suppliers for weeks**.

Those statements simply cannot all be true.

The perfume was for an important occasion, which was ruined, and I had to buy a replacement. Despite repeatedly requesting a refund, I was continually offered swaps, store credit and asked to wait yet another week.

Delays happen. What is unacceptable is giving customers contradictory information about goods they've paid for and then making them fight to get their money back.

**I completely lost trust in this company and would never purchase from them again.**

Warning!!! Do not buy from this online shop! They are a shame to online trading. I decided to use their promotion: buy 2, receive 3 samples. As a result, after many emails about delays and excuses about the Iran war, I received only 1. The other 2 (including the free sample) were cancelled by them without consulting me. Don't be fooled by their promotions!
When I requested a refund, I was offered store credit, which I declined. Then they promised me a refund, which I still haven't received a month later.
Obviously, this is how they operate, delivering part of what you have ordered and stealing the rest of the money from their customers.