Independent Assessment Services Avaliações 

We where to start! I was awarded Points for conditions that I don't have and not given any points FOR my conditions. I suffer from E.U.P.D, anxiety, depression level 4 tinnitus and bad arthritis in my right hand. As I had a phone assessment was was comfortable in my own home and go upstairs to my neighbour, I live in a H.M.O, they said I can go out unaided which is absolute lies I told them I don't go out , I cant prepare meals even tho I have arthritis in my right hand, which is my dominant hand and it's starting in my left hand and my mother cooks all my meals and drops them off . I'm just in absolute disbelief. Due to trying to take my own life I'm limited by my doctor to pain relief but I don't need pain relief according to P.I.P well have they tried having arthritis it's so bloody painful I will be appealing. Also they told me and awarded me points as I have reading problems even tho I read subtitles on the T.V!!!Why do they ask for your doctors details when the lady I spoke to says they don't bother going in to your records This system needs scrapping I've waited months and months to be given this load of codswallop.

Disgusting service,it should be shut down, people with depression suffer a lot because of these people, no one should have to live on what a lot of people including me live on,no wonder a lot of people are turning to food banks, I'm even considering it myself, i don't really have a choice, you're a joke, leave people's benefits alone.

Disgusting service was made to go out to a,medical when cant get out I ended up seeing myself with anxiety then a paramedic under qualified did the assessment and lied about it all. Ended up at a tribunal disgusting

To all who write about our Corrupt DWP PIP, don't write a review here, put it on our Prime Ministers Facebook Page. Everyone in our Country will see it and DWP will be forced to Respond. Do not remove comments if DWP ask, You have Freedom of Speech. Its impossible to talk to them, been ringing them every day for 3wks, for a form I sent on 10th of may 2021. Since they won't respond to me now I'm putting everything on Prime Ministers Facebook Page. DWP needs overhauling and PIP assessors need Sacking putting people's lives at Risk. You are a Disgrace to this Country.

Its all rubbish, cant even swear about it on here!! to have an assessment over the phone when I'd already had a letter back in March saying I would continue to have my PIP until March 2022 is a complete lie!!
My situation hast changed since I first applied and now they are telling me that I'm basically lying about what I've told them!!!
How the hell can they know what you're suffering with from a phone call????
They are not independent, they can't be because everything i told her was not what she out in my report so now I've lost my PIP!! I cant afford my meds anymore because of this decision! From what I'm reading of this PIP now, it seems to me more geared towards physical disability than mental health.
Just a complete waste of time, id rather have forced myself to go to a face to face consultation than speaking to a complete idiot over the phone!!! They don't want to help, I think they've been told to reject as many as possible so they can claw some money back to pay for their mistakes from Covid!!

I am writing this review on behalf of my mother who has suffered with debilitating mental health for most of her adult life.

She had her phone assessment on the 27/7/2021, with a condescending "health professional" called Emily. All I can say is be wary of this deaf, idiotic, incompetent inhuman being.

I am not sure where ATOS find their "professionals" but I'm pretty sure they get jobs here as no other reputable medical facility would employ them.

I always thought that medical professionals were held accountable by the hippocratic oath (do no harm), obviously these people have never heard of it!!

These people should be geld accountable for the damage they do.

I can only say this people lie lie and lie

Not ever sure where to start.
Daughter has BPD and other health problems
We started the claim in February but even heard from them.
So called up and we told I should just take a loan out! I could pay it back when I get paid (well I dont know if my daughter will get any money! So great idea NOT) put a complaint in.
Was given the number for the other side about the assessment
Well man was so rude!
Told us he could make this take longer or loss my case!!
So put a complaint in
As my daughter advocate
So they called her and put a letter to her!
I put a complaint about the complaint :/
Guess what they did it again!!
So we have a complaint about a complaint about a complaint....
Email my MP and the MP who deals with this not hear much!
And after 6 mths we still have no idea if we will get this or not.
I cant think os a worse service
There must be a lawyer who could take these cases on?

OMG This sounds like the same assessor that I had ! Said bless after I answered questions and when my form came back to me not one was correct !! I have complained to both capita and Dwp . CAPITA would not acknowledge the complaint as they said the context of the call was ok as the assessor was polite it was the content that was being queried and that is the DWP responsibility!! Surey this is a disaplinary matter! Lying about people's information .I am awaiting the Dwp reply .

As with the majority, one star is one too many. I was told this organisation was independent because it has the word "independent" in its name!! Bunch of incompetent clowns...but not all the operators are dense. So have the one star for those who are polite, but still completely restricted on the information they can give.

Just found out that they're part of the Capita empire, so no surprise at all that patients' considerations aren't a priority...

Don’t laugh at any point as you will be considered not to be suffering from depression

I would have given no stars but I couldn't
The receptionists are unqualified and rude. The assesor did my claim 9th july DWP didnt even know assesment was done
Found out it had been audited which personally benefits the service but delays my case by 3 weeks
Apparently this audit is done to spot inaccuracy within reports however clearly from the reviews this has not helped anybody. Theses people are on 35 000 a year and dont understand the basics of mental health.
Luckily my assesor was lovely and understanding however the service around her contradicts her good work
I still have not recieved the report
I stated I have severe anxiety and my concerns no understanding or empathy
Probably a robot with lipstick and a cigarette in her hand

Well done capita

If I could give no stars I would, however the 1 star I give to the lovely ladies that I started the training with, without them I wouldn’t of lasted the time I did. Stage 1 e-learning no problems, stage 2 remote learning with the academy tough but enjoyable and passed with no problems
Stage 3 this is where the problems start, you are given a mentor who is supposed to help you write the reports to send to audit prior to them going to the DWP. Your mentor tells you to write a report, then they read it tell you to change it by dictating what they want you to write and then you submit to audit. Then your report comes back with a U grade. This happens several times, you speak to your CSL and or manager and explain that your mentor re wrote your reports. Thus complaint falls on deaf ears and you just get told that you are inept. You get given more weeks being mentored by which time your belief in yourself and your abilities are totally in tatters. You spend so much time going over your reports to try to meet their standards, being told to add things into phone calls that weren’t said so that it fits in to the report. Your mentor changes your reports they come back down graded, you report this to your manager again and again . Only to be told that you aren’t progressing and that they are dismissing you. DO NOT TAKE THIS JOB. I’m a nurse with 37 years experience and I was made to feel as if I was completely useless

Received my pip award today and they gave me 0 points when I told them on the telephone appointment that my partner does everything for me as I suffer from anxiety, depression and learning difficulties I am on medication and I don't go out the house on my own unless my partner is there I told the woman on the phone that I went to a special needs school and she didn't take it in consideration saying because I answered questions over the phone and I was responding to her she was practically trying to say that I can concentrate also these people don't understand what your going through at home, she totally lied saying I can do practically everything which I struggle.

If I could give them less than a zero star rating I would.

So abit of back story:

I made my claim back in November 2020 (9 months ago) , I finally had my assessment on 5th July 2021.

So the assessment was completed, which to be honest wasn't as bad as I have experienced in the past. I waited a couple of days then contact DWP for a copy of the PA4 report.

Well I received it today and the assessor has lied throughout the report, this assessor has:

1. falsified information,
2. inaccurately reported what I told her,
3. used a previous assessment questionnaire not current upto date questionaire to complete her report to the DWP and to justify her input.
4. Not used or referred to any medical reports to help her complete the assessment report.

As an example, I suffer with a physical mobility issue, which I'm awaiting surgery to rectify, which is to the point where I can't leave my home or even move around my home unaided all of this is well documented in my medical records, But according to this assessor , I can walk over 200 meters unaided.

I'm sorry but I'm sure my orthopaedic surgeon and my GP who prescribe not only cocodamol but morphine because of the severe pain I suffer when I move would disagree.

That is just one of the false and inaccurate inputs that my PA4 report has.

I have contacted IAS and a complaints pack has been requested, I have also contacted legal advice and I am considering taking legal action against this assessor for submitting a false and inaccurate report to a government agency, which in my understanding would fall under the legal definition of Fraud and deception.

I may also be seeking action against the IAS directly, as this is a clear failing of the company to provide a professional standard.

But I'll start with the complaints procedure and go from there.

In my personal opinion the IAS should be barred from having anything to do with PIP assessments and should be fully invested by an independent review board for their failing as a company and the fraudulent and deceptive actions of its assessors.

It is also my opinion this is why the IAS had to change their business name from Atos Health Care because of all the claims against Atos Health Care in relation to the falsification of reports submitted to the DWP.

I will finish with this statement," To those that are reading these reviews and have to deal with the IAS , GOOD LUCK you're gonna need it".

Oh and if you either get a telephone assessment or a face to face assessment, audio record it as it's the only way to properly backup what was actually said to the assessor.

Waiting time call for pip 1 hour 👎
Processing claiming pip 1 year 👎
Customer service 90% rubbish 👎
Managers 90% lairs 👎
Jp max 100% inhuman 👎

A bunch of liars telephone assesment met the rudest woman ever.... i could feel her hate on phone then lied on the report gave me 4 points dwp seen thru it on mandorty and award enhanced daily living and enhanced mobility i am going after her thu the complaints and setting up a go fund me page to sue her personaly which you can do not letting this
liar get to ruin my life..you just wait ruska seth you have not heard the last from me

Now I have a copy of my pip meeting how come almost all of the information they have written about me is incorrect. Almost everything I answered hasn't been honest/real I can't say it all as my name N,I and name of illness were correct. I had to go through the court of appeal to be awarded only for mobility so for the past 3 years I have struggled on £220 payed every 4 weeks.

I had my telephone assessment a few weeks ago and received 0 points daily living, and 0 points mobility. I am partially blind in one eye and suffer with really bad double vision, I have GAD and depression, IBS, and disautomnia and being investigated for M.E. I explained that I work and am struggling.. I said this over and over again! I told them that I require help from my work, and at home and provided supporting letters from my boss, doctor and fiance... These are the people who see my struggles, I also provided evidence of my eyesight, and prescriptions i'm on. It's like they pick and choose what they hear and are basically trying to catch you out. Over and over in the report, the stupid woman kept saying "she reports such and such but works 5 days a week which suggests such and such"... After literally me telling her how much i'm struggling!! I was so upset when I got my letter. It shouldn't be this hard to receive help. I am now feeling more suicidal and hopeless as i've been made out to be a liar. Karma is a b*tch though, and i'm hoping this dreadful company get what they deserve!!

My brother was assessed on the phone on the 26th of April 2021 it was his mandatory review after receiving zero points on his initial application . He received 6 points on daily living and 4 points on mobility so refused again .
He was literally housebound due to COPD pneumonia and covid requiring over a month in hospital at the beginning of the pandemic and long standing mental health problems ,I mean how sick do you need to be ? He died on the 26 th of may 2021 due to his health issues one month to the day of his assessment any advice on what to do from here THIS IS NOT ABOUT MONEY he doesn’t need any now . This needs to stop assessing and interpreting the answers given through their rose tinted glasses . My brother didn’t starve he didn’t die through neglect he died because of the illnesses he suffered with money would of made his live easier not better ,he could of paid for transport to appointments ect instead of feeling he was a burden which he never was PIP is awarded for this reason short of needing 24hr nursing care how does anyone pass these assessments .