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myRobotcenter Avaliações 

295
•
O TrustScore é 3 de um total de 5

2,9

Loja de Eletrodomésticos
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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

MyRobotcenter is failliet sinds 2022. Let op: dit was een bedrijf uit Oostenrijk, niet te verwarren bedrijven uit NL met soortgelijke namen.

Avaliado com 5 de um total de 5 estrelas

If you are looking for a household robot this is the online shop to visit. They have a great range of products like robot hoovers, mops or window cleaning robots as well as lawn and pool robots. You c... Ver mais

Avaliado com 5 de um total de 5 estrelas

- Saugt kraftvoll Staub an, einer der stärksten in der Linie dieses Herstellers, nicht einmal in seiner Preisklasse. +++++ - Großer Staubbehälter. Auch einer der größten in der Linie. Aber selbst mi... Ver mais

Avaliado com 3 de um total de 5 estrelas

roboterversandhaus . at is the new venture (same trade) established by one Christian Sommer the erstwhile CEO of My Robot Center. I wonder if his new venture will honour warranties?! Fat chance!!

Detalhes da empresa

  1. Loja de Eletrodomésticos

Informação fornecida por fontes externas variadas

Online robot shop for vacuum robots, lawn robots, pool robots, robot assembly kits, mopping robots, mopping robots, toy robots, air humidifiers.

Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(295)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wir werden nie wieder wo anders einen…

Wir werden nie wieder wo anders einen Saugroboter kaufen. Das letzte Gerät was wir hatte von einem namenhaften Hersteller war absolzter Schrott und hat sehr schlecht funktioniert und wir haben noch nicht mal unser Geld zurück gekriegt. Hier haben wir ein tollen Roboter für nur die Hälfte des Preises bekommen und haben absolut keine Schwierigkeiten mit dem Gerät.

8 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Huge "shipping delays", terrible communication

I have been waiting over 2 months for my Roborock S7 order I pre ordered. Customer service always gives me an expected shipping date a few days in the future and no further help. I will now be trying to get my money back. AVOID PURCHASING FROM THIS SITE

15 de novembro de 2021
Avaliação não solicitada
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Resposta da myRobotcenter

Dear User ""V S""
Thank you for your rating and the comment. We are very sorry for the delay on the part of the supplier and that you have therefore cancelled the pre-order, placed on Sep 22, 2021. We do understand your unsatisfied situation.

Our customer service team informed you by email (Ticket ID: 931146) about the unexpected delivery situation from our supplier. Due to this information about the delayed delivery date, you cancelled the order and we have confirmed this. The refund was arranged immediately (Nov 16, 2021)

We apologise for the inconvenience and would be very happy to have you back as a customer. Best regards, myRobotcenter

Avaliado com 5 de um total de 5 estrelas

Very honourable company

I have found this company to be very honourable. Long story…. but basically I ordered a robot lawnmower which arrived on time but didn’t work … dead on arrival. They agreed to refund my return postage costs and though it took some time (as the machine then went out of stock) they did sent me out a new machine. MOST IMPORTANTLY they kept in contact all the time via e mail with updates…..even offered me a full refund due to the delay. Things go wrong sometimes and all you can hope for in such instances is decent customer service. Top marks.

11 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam, avoid!

I’ve placed an order on 3rd of August and item has been advertised as in stock with 6 days delivery. All updates from a company are just excuses about supply issues but they have not updated a website and all this time (for 3 last month) advertise it as in stock to get more people scammed!

30 de outubro de 2021
Avaliação não solicitada
logotipo da myRobotcenter

Resposta da myRobotcenter

Dear User "Maksym",

Thank you for your review and your comment. We are very sorry for the delay on the part of the supplier and that you have therefore cancelled the order.

Our customer service team informed you by email (Ticket ID: 924294) about the unexpected delivery situation from our supplier Gardena. Due to this information about the delayed delivery date, you cancelled the order, and we have confirmed this. The refund was arranged on November 2nd, 2021

We apologise for the inconvenience and would be very happy to have you back as a customer. Best regards, myRobotcenter

Avaliado com 1 de um total de 5 estrelas

The company is dishonest and knowingly…

The company is dishonest and knowingly…
The company is dishonest and knowingly misleads customers.

I ordered a product that was in stock and even available for express delivery (which I luckily did not pay for). A few days after ordering I contacted them asking where the product is. And they said that they will expect to get it in ONE MONTH! Nowhere was there a mention about any delays and I only got this information when I myself asked. Still to this day the company keeps selling the product and claiming that it's in stock.

I also have a strong suspicion that most of the 5 star reviews are fake. Just look at them. No real information, just hyping how good the company is.

20 de outubro de 2021
Avaliação não solicitada
logotipo da myRobotcenter

Resposta da myRobotcenter

Dear user "Mikael",
Thank you for your rating and the comment. We are very sorry for the delay on the part of the supplier and that you have therefore cancelled the order.

Your order was placed on 16 Oct 2021
Customer service answered your email with delivery delay and updated delivery date from supplier on 20 Oct 2021
You cancelled your order on 21 Oct 2021, we approved it and our accounting team organised the refund

We apologise for the inconvenience and would be very happy to have you back as a customer in our shop. If you might have any questions, please do not hesitate and get in touch with our customer service. They will be happy to support you with all your belongings.
Best regards, myRobotcenter

Avaliado com 1 de um total de 5 estrelas

Internationaal incapabel.

Een ramp als je een beroep moet doen op de garantie van je toestel. Eerst moet je op eigen kosten de robot versturen naar Oostenrijk en dan hoor je maanden niets meer. Tenzij je steeds zelf vragen stelt. Uiteindelijk na meer dan 6 maanden mijn geld teruggekregen toen mijn robot elders werd ingezet. Dit kan echt niet voor een 'europees' bedrijf! Houdt het liever lokaal!

11 de outubro de 2021
Avaliação não solicitada
logotipo da myRobotcenter

Resposta da myRobotcenter

Dear user "Rudi",
thanks for your review and your written comment in Dutch. Please understand that we respond in English. This is the language we use according to the terms and conditions.

Your Husqvarna had a problem with the circuit board (left drive defective). We offered you a replacement in June. Unfortunately, since then no new Husqvarna models have been delivered due to a Husqvarna production problem), so we were unfortunately not able to provide you with the replacement unit. Consequently, you cancelled your order, and we have refunded the purchase amount on August 16, 2021.

We apologise for the inconvenience and would be very happy to have you back as a customer. Best regards, myRobotcenter

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