Naetur Avaliações 

Mega goede service! Ik had 1 keer een foutje met mijn bestelling, heb direct een dag later een nieuwe T-shirt opgestuurd gekregen. Ook toen ik een T-shirt wilde om ruilen voor een andere maat, had ik gemaild met de track en tracé en werd ik gebeld dat mijn T-shirt in een andere maat direct opgestuurd werd en ik hem morgen in huis zou hebben! Dit was omzoomd.
Ook wilde ik graag een trui hebben die niet meer op voorraad kwam. Ze hadden er nog 1 achter in maat L. Deze mocht ik proberen en kreeg zelfs een gratis retour label mocht deze niet passen.
Nu kreeg ik ook nog 20% korting omdat die avond zo’n zelfde soort trui in de sale kwam! Echt super!! Zeker een aanrader en ga zeker vaker bestellen🩷

Naetur has very good products that doesnt fade with water, even though there has been a mistake with my order and long waiting, they managed to find a solution the same day, next morning i receved not only the correct order but also some gifts! (They also let me keep as a gift the wrong item that came first)

Ik had één vraag over de maten van een van de sweater en heb heel snel een antwoord gekregen. De klantenservice was super aardig en lief.
De producten van Naetur zijn ook super mooi en de kwaliteit is top!
Ik ben heel erg blij met mijn inkopen en zou altijd weer bij Naetur bestellen 😍

Had an amazing experience, first order was a bracelet which is GOEGROUS, second was a ring with strass, unfortunatly after a few months i lost a strass and send an email to the Naetur team, i had an answer in a few minutes and they resend me the same ring on the same day, it's been a minute since i had such a quick and responsable brand with an amazing customer service agent, thank you Naetur, will continue to order for sure!

geen retourkaart ontvangen. Op beide mails geen reactie gekregen.

Wat een top service!
Mijn vraag werd binnen 1 dag opgepakt en geregeld. Erg vriendelijke communicatie en goed advies.

Not a good experience with this brand. Had bought two rings that were both broken after 3 months. Very unfortunate. I know brands that are cheaper and provide better quality. I would not buy there again.

Hele fijne service! De sluiting van mijn oorbel was in een korte tijd stukgegaan. Maar dit heb ik erg fijn kunnen oplossen met het bedrijf! Super!

Heel erg goed geholpen door de klantenservice!! Mooie producten en snelle service! Aanrader. Na een klein defect mocht ik zelfs iets uit de nieuwe collectie uitzoeken. Top!

Awful company to work with as B2B partner. They are not reliable as a partner. As an entrepeneur i'm very dissapointed in this company. They let you make all kinds of concepts and don't pay them in the end. Don't let young people make important decisions in your company and give your suppliers trust if you can't make it afterall. Still discussing about everything one year (!!) later.

Subject: Pop up shop Naetur

All products are great and good quality. Customer service is efficient and professional. I am very happy with the brand and I highly recommend it.

Son muy profesionales y cercanos, apenas se retrasaron unos días y me compensaron con un regalo sorpresa.
La atención al cliente es magnífica !
Gracias

Honestly the best costumer care ever.
It’s my second order with this company and I have to say that they have beautiful jewelry, that doesn’t fade away, and in addition they are so so kind.
With the first order they sent me a wrong ring but they provided immediately to send me the right ring, so I have received as gift the first one. Then with the most recent purchase, as the made a mistake giving me the wrong size, they gifted me with another ring and a necklace.
I wanted to thank especially Boris that was very professional.
I recommend Naetur 100%.

I sent 10 emails about refund, still no answer, waiting refund 2 months.
No idea why they do not answer and why I did not have my refund.
Very disappointed about this brand. Not recommended

I did not yet receive my order after 4 weeks. I sent 5 emails still no answer 🙏🏻
No idea why they do not answer and why I did not have my order.

Super quality and beautiful products ! Unfortunately some products were broken. After an email a super fast response back from great customer service. Directly helped with new products. Super happy 🤩 I can walk again in the most beautiful clothes ! 10 for the service !

Lieve Naetur,

Bedankt voor het oplossen van het ontbreken van het retourformulier in mijn order. Super adequaat geholpen door Boris! Dankjewel.

12 days after my order, didn't receive any tracking info of my order, still waiting... tried email customer service, sent DM on Instagram and also comment on the post. None of them working, I was so looking forward to this brand, but now I don't know what to say.
[Order #55130] (9 February 2023)

Amazing customer service, my necklace lost a gem and they replaced it within a week. The entire team is so sweet and helpful, thank you!

I recommend this brand they have amazing products 🤩
Second I’m satisfied with the customer service because they are helpfully and help if you have any questions or problems