I would have given 5 stars but the first technician that was sent to do the job was very rude towards me and spoke quite derogatory. The 2nd technician that came was a complete opposite with a lovely demeanour,treated myself and my car/property with respect. He was a credit to the business.

Great service at the Bury as I’d dropped my car off they were able to carry out the ahead of schedule amazing job from and his team thank you

Messed about from the get go. Left over a month with a large crack across my windscreen with small children in the car. Told the van wasn’t equipped for carrying a windscreen so the new screen smashed. New screen wasn’t ordered until we chased. Poor communication and planning.

never again still waiting way over a month and situation not fully resolved in any aspect

Communication was poor we was told the windscreen would be fixed at our home. Then two days before we got a text to say it couldn't be done at home and my 85 year father would be expected to drive to Huddersfield or bury. We had to pick bury as that was quickest time we could get it done I had to drive him as it was too far. We arrived at 11 it was absolutely throwing it down my dad asked how long it would take 3/4 hours nowhere comfortable to sit down. We had to get an uber and sit in cafe for 4 hours which is not ideal. First man we spoke to was not approachable at all the second one we dealt with was lovely

I would have given 5 stars but the previous week I had a VERY bad experience with the technician that was assigned to my job. He was very rude and came across as arrogant and speaking over me all the time as I was trying to speak. I was so annoyed by this treatment that I made a complaint about him and was assured by Customer Relations that his manager at the Bury Branch would speak to him. Fast Forward to this week where I can’t speak anymore highly of the technician called Steven again from the Bury Branch,he was a polite,respectful young man who went above and beyond to represent the company and was VERY apologetic for running late. It really was a case of polar opposites. Thankfully the windscreen got replaced and all thanks to Steven! He hasn’t been the company a month yet but what a first impression he has made.

Good communication, no problems experienced with new windscreen.

Kept me updated to date. Identified issue with new windscreen before placing it. Staff were helpful and friendly.

Very efficient correspondence via texts and email. Very friendly and helpful staff at the Bury branch, excellent service, thankyou.

The company didn't have the means to recalibrate the ADAS systems which is a safety requirement for the vehicle. It was then booked in at the local dealship for the recalibration, however when I turned up for the appointment I was told the vehicle cannot be released til the invoice was paid. The dealship tried for over an hour to contact National Windscreens but nobody ever answered. I had to leave after wasting 2 hours of my time without the recalibration carried out. I'm now driving the vehicle without many of the safety features and am awaiting further instruction from the main dealer. WHAT AN ABSOLUTE DISGRACE WITH ZERO COMMUNICATION.

Easy to find the workshop, and friendly and helpful staff at the handover of car keys. We went off for a wander, and the call to tell us when the new windscreen had been fitted was right around the time they said it would likely be. The only mini issues with the job were that after we set off, we noticed that the plastic trim around the mirror wasn't precisely lined up, but a good hard push fixed it and we didn't need to return to ask them to do it. Also, a few days later it became clear the windscreen wash wasn't working - it transpired the hose had not been reattached - however my husband was able to diagnose that and reconnect it. That didn’t detract from a professional and good job done in replacing the windscreen.

Very good job and very professional.The only problem was waiting over a week for an appointment

The work was carried out quickly, efficiently and the staff were very friendly. Very pleased all round. 5* service. Thank you.

Quick service, easy to find and very friendly

Quick installation and a quality job!

fantastic customers service and fabulous job
Many thanks

The company were very good, easy to book an appointment, kept informed, staff really lovely. The only thing that I wasn't happy with and only noticed after I left the premises was the windscreen was quite dirty on the inside, i expected it to be clean. Other than than every thing else was good.