Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... Ver mais
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Localização
Trocar localizaçãoUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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Veja o que dizem as avaliações
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... Ver mais
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Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... Ver mais
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Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Bury
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, Reino Unido
- 0161-401-0732
4,5
Excelente
366 avaliações
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Quick and easy to book and have the windscreen replaced.
I am very pleased with the service. Thank you very much
24 de abril de 2026
Resposta da National Windscreens - Bury
We appreciate you sharing that you were pleased with our service! We are so happy you were pleased with us. Thank you very much.
Resposta da National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very accommodating and very…
They were very accommodating and very helpful. Provided good advice at the customers benefit!
16 de abril de 2026
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn that you found us accommodating and helpful, and that you were pleased with our advice.
Easy to book staff were excellent kept…
Easy to book staff were excellent kept me updated all the time
20 de abril de 2026
Resposta da National Windscreens - Bury
We appreciate you sharing that booking was easy and our staff were excellent at keeping you updated! We are so happy you were pleased.
Resposta da National Windscreens - Bury
We appreciate you sharing that our service was efficient, quick, and thorough! We are so happy you were pleased with our work.
Polite staff and happy with the work.
Polite staff and happy with the work.
Appointment availability was poor. Had to wait 10 days so was unable to use my car. Appointment took nearly 4hrs
9 de abril de 2026
Resposta da National Windscreens - Bury
We appreciate your feedback and are happy the staff was polite and you're pleased with the work. We're sorry about the wait for an appointment.
Resposta da National Windscreens - Bury
We appreciate you sharing that our service was fast and easy! We are so happy you were pleased with our brilliant service.
Resposta da National Windscreens - Bury
We appreciate you letting us know about the excellent customer service and updates! We are so happy you were pleased with our service.
Friendly and professional staff
Friendly and professional staff, completed the job very well and in a timely manner.
2 de abril de 2026
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn that our staff was friendly and professional and completed the job well and promptly.
Easy to book
Easy to book. Confirmed immediately. Said would take up to four hours to be completed, and was done in one and a half hours!
24 de março de 2026
Resposta da National Windscreens - Bury
We're happy to hear that booking was easy and confirmation was immediate! We're also glad the service was completed so quickly. Thank you for your positive feedback!
Everything went to plan.
Everything went to plan.
In fact the Bury depot had my car ready and available in advance of the promised time.
This was far superior service to the last time I had my screen replaced by another company.
Well done to all concerned.
27 de março de 2026
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We're happy the service at the Bury depot exceeded your expectations and that your car was ready ahead of schedule. It's great to know our service was superior to your previous experience.
I recently used National Windscreens…
I recently used National Windscreens for a windscreen replacement and was disappointed with the service.
The vehicle was returned in an unclean condition, with dust and small pieces of broken glass left inside. This was unexpected and raises concerns regarding both cleanliness and safety.
I would expect a higher standard of care following such work.
28 de março de 2026
Resposta da National Windscreens - Bury
We appreciate your feedback and are sorry your service fell short of expectations. We'll address the cleanliness issues to ensure a higher standard of care is provided in the future.
Really good customer service
Really good customer service. Tom at the Bury branch went over and above to help. Very refreshing in today’s can’t be bothered world.
5 stars for Tom.
James Bamber (don’t know why the review is calling me Mr Wilson)
17 de março de 2026
Resposta da National Windscreens - Bury
We're happy to hear that you received really good customer service. It's great to know that someone went above and beyond to help you. We appreciate your 5-star feedback! We'll look into the name issue.
Service was fast i also needed to drop…
Service was fast i also needed to drop my car off the day before the window was being fitted they had no problem in me doing this and my window was then fitted before dinner the following day when it was booked in for 2.30pm so yes very friendly fast and reliable service
14 de março de 2026
Resposta da National Windscreens - Bury
We're happy to hear that you had a friendly, fast, and reliable experience. We appreciate you choosing us and are glad we could accommodate your needs by allowing you to drop off your car early. Thank you for your positive feedback!
Resposta da National Windscreens - Bury
We're happy to hear that the replacement was completed at your home. Thank you for letting us know about your experience.
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We are so happy to learn the drop off instructions were easy and staff were professional.
Excellent
Very helpful when booking. Very straightforward process.
Staff at Bury branch were outstanding
7 de março de 2026
Resposta da National Windscreens - Bury
We appreciate your positive feedback! We're so happy to learn that booking was helpful and straightforward, and that the staff were outstanding.
Great experienceFiat chip repair
Great experience, service carried out on time, within the set time frame. After repair everything has been explained in details. Highly recommended!
7 de março de 2026
Resposta da National Windscreens - Bury
We appreciate your positive feedback. We're happy to learn that you had a great experience, the service was on time, and everything was explained in detail after the repair.
BEST SERVICE, BEST PRICE. GREAT JOB KEVIN
MADE IT LOOK SO EASY! ARRANGED EVERYTHING. THANKS
6 de março de 2026
Resposta da National Windscreens - Bury
We're glad you found the arrangement process easy and stress-free. Thank you for your positive feedback; we appreciate it a lot!
Job well done!
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message.
My only gripe is having to pick a time slot and the it not being stuck to, my whole day had to be rearranged and people coordinated to be at my house to hand over keys
23 de fevereiro de 2026
Resposta da National Windscreens - Bury
We're glad the replacement meets your expectations and the technician was friendly. We apologize for the scheduling inconvenience and any disruption to your day. We'll review our scheduling process to improve time slot adherence. Thanks for your feedback.
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