Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
A empresa respondeu
Localização
Trocar localizaçãoUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Veja o que dizem as avaliações
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Ver mais
A empresa respondeu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Ver mais
A empresa respondeu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Croydon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
553 avaliações
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Simple booking process
Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
8 de outubro de 2026
Resposta da National Windscreens - Croydon
We're so pleased to hear that you found the booking process simple and that the work was completed ahead of schedule. It's wonderful to know our staff were friendly and that your vehicle was left completely clean and free of debris.
All moving well and happy with service…
All moving well and happy with service !
Thanks.
11 de outubro de 2026
Resposta da National Windscreens - Croydon
We are so pleased to hear that everything is progressing smoothly and that you are happy with our service. Thank you so much for taking the time to share your wonderful feedback with us!
Resposta da National Windscreens - Croydon
We're so pleased to hear that your experience was straightforward and completed efficiently. Thank you for sharing your positive feedback with us!
Excellent service.
14 de outubro de 2026
Resposta da National Windscreens - Croydon
Thank you for your positive feedback!
No parking spaces
No parking spaces, Customer service was poor, its unprofessional from start to finish.
10 de outubro de 2026
Resposta da National Windscreens - Croydon
We thank you for your feedback regarding our parking and service quality. We are actively taking steps to improve our staff training and vehicle accommodations.
Good communication but waited too long…
Good communication but waited too long for an appointment. Then was given wrong information about the car before it eventually got sorted
25 de setembro de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback. We apologize for the long wait for your visit and the initial miscommunication about your vehicle. We are reviewing our scheduling and briefing procedures to prevent these delays and ensure accurate information is provided in the future.
Resposta da National Windscreens - Croydon
We are glad you enjoyed our service, helpful staff, and smooth booking process. Thank you for your review.
Easy company to deal with
Easy company to deal with! The car was booked in with ease, parked up and fixed within 5 hours. There was a delay to the fix due to the need to re-calibrate but this was explained and I was able to wait on site until it was all completed. Would recommend!
22 de setembro de 2026
Resposta da National Windscreens - Croydon
We're delighted to hear that your car was booked in with ease and fixed efficiently. It's great that the recalibration delay was clearly explained and that you were able to wait comfortably. We appreciate your recommendation!
Resposta da National Windscreens - Croydon
We are so pleased to hear that you found our service to be very reliable and efficient. We truly appreciate your wonderful feedback!
Resposta da National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They finished a bit late than it was…
They finished a bit late than it was expected
15 de setembro de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback and understand that the delay was inconvenient. We are reviewing our processes to prevent this in the future.
Resposta da National Windscreens - Croydon
We're so pleased to hear that you experienced good communication, punctuality, and professionalism from our team. Thank you for your wonderful feedback!
Resposta da National Windscreens - Croydon
We're so happy to hear you received great service and prompt communication! We appreciate your positive feedback.
Very professional service.
30 de agosto de 2026
Resposta da National Windscreens - Croydon
Thank you for your positive feedback!
Resposta da National Windscreens - Croydon
We're so pleased to hear that you found our team to be very specialist and that they did an excellent job. Thank you for your wonderful feedback!
I went to replace the windshield of my…
I went to replace the windshield of my car (Nissan Qashqai model 2023) on August 12th, but I am not at all satisfied with the new glass and have decided to file a complaint. The reason for this is that the glass is wavy and creates an error in vision, as well as the strong spread of light in front at night, which makes driving very difficult. I reported this issue a few days ago, but I did not receive any response.
12 de agosto de 2026
Resposta da National Windscreens - Croydon
We are truly sorry to hear about the issues you're experiencing with your new windshield, particularly the wavy vision and light spread at night. We understand how frustrating this must be and apologize for the lack of response to your previous report. We are investigating this matter to understand what went wrong.
Once I reported the damage I was given…
Once I reported the damage I was given a date that suited me.
Dropped the vehicle to the Croydon branch and was told all would be done within 3 hours. Collected the car and given some advise. Friendly and efficient service
12 de agosto de 2026
Resposta da National Windscreens - Croydon
We're delighted to hear that you found our service friendly and efficient. It's great that we could accommodate your schedule and complete the work quickly at our Croydon branch.
Very good communication about the…
Very good communication about the appointment. Ben was skilled and extremely personable.
12 de agosto de 2026
Resposta da National Windscreens - Croydon
We're so pleased to hear about the very good communication regarding your appointment. It's wonderful to know that our team member was skilled and extremely personable.
Good workmanship on time as he said it…
Good workmanship on time as he said it be ready
30 de julho de 2026
Resposta da National Windscreens - Croydon
We're so pleased to hear that the workmanship was good and that everything was ready on time as promised. Thank you for your wonderful feedback!
Timing was perfect and staff was cool…
Timing was perfect and staff was cool and professional
29 de julho de 2026
Resposta da National Windscreens - Croydon
We're so pleased to hear that the timing was perfect and that you found our staff cool and professional. Thank you for your wonderful feedback!
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