Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
A empresa respondeu
Localização
Trocar localizaçãoUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Veja o que dizem as avaliações
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Ver mais
A empresa respondeu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Ver mais
A empresa respondeu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Croydon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
553 avaliações
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Problem with the rear cross traffic pedestrian
They fixed my screen and I still have problems. The rear cross traffic pedestrian warning is not working. It was working the morning I took my car to fix the screen. They said I have to wait for the garage to phone me.
15 de julho de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback and are sorry to hear about the ongoing issue with your vehicle's warning system after your screen repair. We understand your frustration and regret the inconvenience of waiting for a call from the garage.
They scratched the side of my car and…
They scratched the side of my car and are denying it. It’s faint but still all of a sudden the cctv doesn’t work
10 de julho de 2026
Resposta da National Windscreens - Croydon
We are truly sorry to hear about the scratch on your car and the issues with the CCTV. We understand your frustration and will investigate this matter thoroughly to prevent similar incidents.
Overall poor experience
Good communication. Arrived early for replacement windscreen, but waited 4 1/2 hours for it to be fitted - and even then there was a fault on the electronics and the glass was a small and needs to be refitted at a later date. Fortunately, the electronics issue was sorted, but I am not looking forward to another 41/2 wait for a refit!!
15 de julho de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback and are glad to hear about the good communication. We sincerely apologize for the extended wait time and the issues with the initial fitting. We understand your frustration and regret that a refit is necessary.
Resposta da National Windscreens - Croydon
We're so pleased you found our service to be fast, friendly, and efficient. Thank you for your wonderful feedback and for letting us know you're happy!
Taking to long to change witch is 1…
Taking to long to change witch is 1 hour jobs
3 de julho de 2026
Resposta da National Windscreens - Croydon
We understand your frustration with the time taken. We are always working to improve our efficiency for our customers.
Extremely helpful and very quick
Extremely helpful and very quick. Good job done. Thanks.
6 de julho de 2026
Resposta da National Windscreens - Croydon
We are so happy to hear that our service was extremely helpful and very quick! Thank you for your kind words.
Resposta da National Windscreens - Croydon
We appreciate you sharing that our service was quick and helpful! We are so happy you were pleased with our team.
Waited a little longer than ideal to…
Waited a little longer than ideal to get an appointment. aside from this the service was excellent.
1 de julho de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback and are glad to hear that you found our service to be excellent. We understand that waiting for an appointment can be frustrating, and we apologize for any inconvenience this may have caused.
Resposta da National Windscreens - Croydon
We're so happy to hear you had such a great experience with us. Thank you for your wonderful feedback!
Long delays and lack of communication
This review is based on the expectations that National Windscreens are a professional countrywide organisation and are capable of delivering a professional experience. That totally failed in the Croydon branch as the fitting of my new windscreen was very delayed without any calls made to me during the day with the slightest update and progress report nor did the garage answer my calls. I was told initially the fitting could take 3-4 hours, so after 3.5 hours without a word from the Garage I turned up as I live nowhere near their Croydon garage and had planned walking my dog during the repair. Massive mistake on my side, as they hadn’t even started work on my car at that stage, Almost 6 hours later I was still at their garage waiting for the work to be completed which is totally unacceptable, and insulting that no progress report was ever given during the day since noon when the car was brought in. With me now was another gentleman that was told to pick up his car at 14:00 and only got his car at around 5:30. I would expect the fitting itself of a new windscreen will be made in a professional way by a countrywide company like this which nevertheless still appear to be the case, but this review is all about the delay and the miserable handling of same, and I wouldn’t go back to National Windscreens for a similar treatment another time.
30 de junho de 2026
Avaliação não solicitada
Resposta da National Windscreens - Croydon
Thank you for sharing your feedback regarding your recent experience at our Croydon branch. We sincerely apologize for the significant delays and the lack of communication you encountered throughout the day. We understand your frustration and disappointment with how the situation was handled, especially given your expectations for a professional service. We are truly sorry that your experience fell short of these expectations.
Resposta da National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Just went how it should go taken on…
Just went how it should go taken on time was ready on time and the people were nice
22 de junho de 2026
Resposta da National Windscreens - Croydon
We're so pleased everything went smoothly, from start to finish. Thank you for your kind words!
Resposta da National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Did a good job and within the time…
Did a good job and within the time prompted. Friendly staff.
16 de junho de 2026
Resposta da National Windscreens - Croydon
We're glad we delivered a good job on time with friendly staff. Thank you!
Great service from start to finish
Great service from start to finish. Highly recommended
16 de junho de 2026
Resposta da National Windscreens - Croydon
We are so pleased you had great service from start to finish. Thank you!
Resposta da National Windscreens - Croydon
We appreciate your kind words.
Resposta da National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Croydon
We're happy you found our installation reliable and quick! We appreciate your kind words.
The service was good
The service was good. The staff was pleasant and informative, booking process easy.
25 de maio de 2026
Resposta da National Windscreens - Croydon
We're glad our staff was pleasant and informative, and booking was easy. Thank you!
Windscreen replacement was fine
Windscreen replacement was fine. However, Repair shops too far away. Not informed that windscreen wipers had not replaced as requested and paid for. Windscreen stickers returned only upon request.
21 de maio de 2026
Resposta da National Windscreens - Croydon
We appreciate your feedback. We are sorry for the inconvenience with the repair shop location and the issues with your wipers and stickers. We are reviewing our procedures.
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