Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable... Ver mais
A empresa respondeu
I’m very happy with the service from National Windscreens. The whole process was quick, professional and hassle-free. The staff were friendly, helpful and kept me informed throughout. The windscreen... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
645 avaliações
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Friendly staff and fast high quality service
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
1 de outubro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that your experience was smooth and straightforward from start to finish! It's wonderful to know that our team was great to deal with and that you would recommend us to others in need of a repair. Thank you for taking the time to share your feedback!
Great service
Great service - punctual, polite and helpful personnel. Car clean.
13 de outubro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that our team was punctual, polite, and helpful, and that your vehicle was left spotless. Thank you for taking the time to share your wonderful feedback with us!
Excellent service easy to use booking…
Excellent service easy to use booking system and the staff were friendly and amazing
6 de outubro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that you found our booking system effortless to use. It is wonderful to know that our friendly team provided such an excellent service and made your experience so positive. Thank you for taking the time to share your wonderful feedback with us!
Great service the guy who come out to…
Great service the guy who come out to fit the window was amazing did a fantastic job thought the part would of taken longer to get and there might of been an issue with it being an OMODA 5 but no window turned up within a week and was fitted easily thank you
1 de outubro de 2026
Resposta da National Windscreens - Edinburgh
We are delighted to hear about your great experience with our service. It is fantastic to know that your window arrived much faster than expected and that the fitting went so smoothly. Thank you for your kind words and positive feedback!
Outstanding service
Outstanding service. I was in the middle of a family emergency and couldn’t be without my car, the team squeezed me and were so considerate to my situation. Thank you
28 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We are so sorry to hear you were dealing with a family emergency, but we are glad our team could accommodate you quickly and ensure you kept your car when you needed it most. Thank you for your kind words and 5-star review.
Great customer service from Scott
The local point of contact Scott was exceptional. He made a potentially traumatic experience so much better.
25 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We are so grateful for your kind review. It is wonderful to hear that our team member provided such exceptional support and helped make a stressful situation much easier for you. Thank you for sharing your positive experience with us!
Top job
Top job, Very professional job, great communication to when they're going to arrive
19 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear you received a top and very professional job! It's wonderful to know you appreciated the great communication regarding arrival times.
Great customer service
Great customer service, lots of notifications prior to the appointment then the garage staff are first class, extremely polite, quick clean work start to finish
15 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that you experienced great customer service and received lots of notifications prior to your appointment! It's wonderful that our garage staff were first-class, extremely polite, and completed quick, clean work from start to finish.
Excellent and quick
10 de setembro de 2026
Resposta da National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was great from start to finish i was…
It was great from start to finish i was kept updated by Scott from booking in to repair complete he was so polite and respectful
9 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that your experience was great from start to finish and that you were kept updated throughout the process. It's wonderful to know that our team member was polite and respectful!
The repair man was exactly on time as…
The repair man was exactly on time as he said he would be. He was honest regarding the work needed and arranged a refund as required within the work actually required. He was quick and knowledgeable about what was needed. A very clean worker too. Thank 3
3 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We're delighted to hear that our repairman was punctual and honest about the work needed. It's wonderful that he was quick, knowledgeable, and kept everything clean. We're so pleased you had such a positive experience!
Great service
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be completed. Thanks to the quality work my car passed its MOT the following day
3 de setembro de 2026
Resposta da National Windscreens - Edinburgh
We're glad to hear that despite the weather, we were able to accommodate your appointment at our depot. We appreciate you highlighting our team's efforts in providing a comfortable wait and ensuring your car passed its MOT. Your positive feedback is truly valued.
Responsible and efficient person who…
Responsible and efficient person who replaced windscreen
15 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that our team member was responsible and efficient when replacing your windscreen. Thank you for your wonderful feedback!
ease of booking promt repair
19 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We are so pleased to hear that booking was easy and that you experienced such prompt repair. We truly appreciate your positive feedback!
Resposta da National Windscreens - Edinburgh
We are so pleased to hear that you found our service to be very helpful and that we did an excellent job. We truly appreciate your positive feedback!
Windscreen Replacement
Windscreen was replaced and all work carried out as scheduled. Staff were all very helpful and phoned me when job was completed as promised.
15 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that your windscreen was replaced and all work was carried out as scheduled. It's wonderful that our staff were very helpful and phoned you when the job was completed as promised!
Dropped car off and was dealt with very…
Dropped car off and was dealt with very quickly and was ready quicker than the estimated time
9 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that your car was dealt with quickly and was ready sooner than expected. Thank you for your positive feedback!
On time polite great communication with…
On time polite great communication with the Company and the repair man. Explained the procedure in great detail and proceeded with the repair in a professional manner.
14 de agosto de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear that our communication was great and that our repair man was on time and polite. It's wonderful that the procedure was explained in detail and the repair was completed professionally!
It was a very pleasant experience
It was a very pleasant experience. My husband was very late due to unexpected traffic but the staff took it in their stride and even gave him a cup of tea when he arrived. The pre- appointment texts were very helpful. And the whole experience was carried out efficiently and with no hassle. Thank you!
27 de julho de 2026
Resposta da National Windscreens - Edinburgh
We're so pleased to hear you had a pleasant and hassle-free experience. It's wonderful that our staff handled the unexpected delay with grace and offered a cup of tea. We're also glad the pre-appointment texts were helpful.
Resposta da National Windscreens - Edinburgh
We are so pleased to hear that you experienced excellent service and that our technician was brilliant. We truly appreciate your positive feedback!
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