Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
A empresa respondeu
Localização
Trocar localização19 Marnin Way, Edinburgh, EH12 9GD Edinburgh, the Lothians, GB
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Veja o que dizem as avaliações
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
A empresa respondeu
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Ver mais
A empresa respondeu
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Edinburgh
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Reino Unido
- 0131-610-0341
4,8
Excelente
647 avaliações
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Brilliant staff, great service.
Grant was brilliant, kept us informed all the way through. I was a little concerned as the car was less than 1 year old (worried needlessly) Information on after care was also really useful.
19 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're glad we kept you informed and that the aftercare information was useful.
Had windscreen replaced 2 months ago…
Had windscreen replaced 2 months ago clearly hasn't been fitted correctly as there's water leaking into the car from the top left of windscreen. Been trying to contact edinburgh branch for nearly 2 weeks now but they dont answer the phone I have manged to contact customer services about 7 or 8 times over the past 2 weeks they have also tried to contact the edinburgh branch with no success either all they can do is send emails and promise someone from the edinburgh branch would be intouch but this has not happend. I would recommend using another company as this one clearly has incompetent staff and are not willing to fix there mistakes altho were fast enough to show up when there was money to be made. 30th may still no reply from companie
31 de março de 2026
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We are truly sorry to hear about the issues you've experienced with your windscreen and the difficulty in reaching our team. We understand your frustration and appreciate you bringing this to our attention. We are actively investigating why your calls and our internal communications have not been successful. We are committed to resolving this matter promptly.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Edinburgh
We appreciate your kind words. Thank you for your positive feedback.
Great experience. highly professional
Great experience. I was offered an office to do some work while waiting. The technician was Grant, who came in to explain what was he doing and if I was happy to process. I really appreciated his effort to ensure that I understood the replacement steps.
5 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your great experience. We're happy to hear that we could offer you an office while you waited. It's wonderful that our technician clearly explained the process and ensured your understanding.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that the booking was easy, the service was quick, and our staff were very nice! We are so pleased!
Your engineer was very efficient and…
Your engineer was very efficient and knowledgeable regarding this installation.
4 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you letting us know that our engineer was efficient and knowledgeable. We are so happy you were pleased!
A good service and Grant was very…
A good service and Grant was very helpful and informative.
8 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our service was good and our team member was helpful and informative! We are so happy you were pleased with us.
Welcoming staff
The staff were welcoming and very efficient with the repair and gave good advice on care post repair
6 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're so happy to learn that you found the staff welcoming and the repair very efficient. We're also glad you received good advice.
Excellent service
Everything from the first initial phone call to after I had my windscreen fitted and all communication in between was outstanding.
1 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your experience. It's great to hear that you received outstanding service from your initial call through to the completion of your windscreen fitting.
The worst company I have ever dealt…
The worst company I have ever dealt with. I would never allow this company to change a windscreen again. One word…COWBOYS!!!
1 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you bringing this to our attention. We're very sorry to hear about the negative experience you had. We'll review your feedback to improve our service.
Efficient with bookings and insurance …
Efficient with bookings and insurance claims.
Very happy with work carried out
6 de maio de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're so happy to learn that you were pleased with the efficient bookings, insurance claims, and work carried out.
Good service - quicker than expected
30 de abril de 2026
Resposta da National Windscreens - Edinburgh
We are happy to hear that you received quick service. Thank you for your positive feedback; we appreciate it very much.
Excellent service
Kept up to date with arrival time, completed job to a high standard and was courteous and friendly
29 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're so happy to learn that you were kept up to date with the arrival time and that the job was completed to a high standard.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that you received great service and an excellent job! We are so glad you were pleased with us.
Great service prior to during and after…
Great service prior to during and after the appointment..Shaun was excellent throughout..
30 de abril de 2026
Resposta da National Windscreens - Edinburgh
We're happy to hear that you had a positive experience with our service! We appreciate your kind words and are glad you were pleased with the assistance you received.
Resposta da National Windscreens - Edinburgh
We appreciate you sharing that our staff was informative, and our turnaround was decent! We are so happy you were pleased with us.
Two excellent replacement and repair jobs done
Needed a new front windscreen for an old Toyota Alphard. Took an age to come from Japan but thats normal i believe for such a vehicle but Scott kept me up to date on its progress and chased up supplier after a further delay. Grant then fitted the windscreen and I was very pleased with the job. Sods law within a month I noticed a stone chip had appeared and Scott kindly fitted me in at short notice to do a quick repair before it became a full replacement again! Grant did the work once more and I was very pleased with the repair. Very pleased with the excellent allround service, thanks again to Scott and Grant.
27 de abril de 2026
Avaliação não solicitada
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback! We're glad you were pleased with the windscreen replacement for your Toyota Alphard, even with the delay. We're also happy the repair was completed to your satisfaction. Thank you for acknowledging our team's efforts to keep you informed and provide excellent service.
Resposta da National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very satisfied
I was so chuffed with the work carried out on my vehicle. Was very prompt and I was very satisfied. It put me at ease when the windscreen was done as I had a fear with the crack in the windscreen of my car.
21 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that you were satisfied with the prompt service and that the work carried out on your vehicle put you at ease.
Efficient and considerate staff. The booking process was straightforward…
The booking process was straightforward and the time slots were very clearly stated. The manager phoned me immediately when he knew the screen delivered was faulty, so I could reschedule my visit in good time. From there everything went smoothly. Scott explained clearly about how to care for the new glass until it settles in.
20 de abril de 2026
Resposta da National Windscreens - Edinburgh
We appreciate you sharing your feedback. We're happy to hear that the booking process was straightforward and that you were informed about the faulty screen promptly. It's great to know that everything went smoothly from there and that the aftercare was clearly explained. Thank you!
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