Arrived on time , staff was very helpful. Whole job took a bit over 2h (as told). ADAS. calibration has been carried out right after windscreen replacement. Another happy customer can recommend... Ver mais
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Localização
Trocar localização240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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Veja o que dizem as avaliações
First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... Ver mais
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The guys had a difficult job to do, with our 1960 Buick Electra curved back window. They were nothing but professional at every interaction and we can't thank them enough. If you have an old classic,... Ver mais
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Had a windscreen replaced. Service was fantastic. Steven sourced the new windscreen within a day and had it on an overnight transport, ready to be fitted the following day. Communication was great, le... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Glasgow
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, Reino Unido
- 0141-432-1069
4,7
Excelente
1 mil avaliações
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Very quick and friendly service
Very quick and friendly service , would definitely use again.
15 de outubro de 2026
Resposta da National Windscreens - Glasgow
We are so pleased to hear that you experienced such prompt and welcoming service, and that you would choose to work with us again in the future. Thank you for taking the time to share your wonderful feedback!
Resposta da National Windscreens - Glasgow
We're so pleased to hear that you had an excellent service and experienced no issues. Thank you for taking the time to share your wonderful feedback with us!
I called with an enquiry about an…
I called with an enquiry about an invoice and spoke to a call handler named Christine. I found her tone condescending and her telephone manner rude and unprofessional. Customers should be able to ask a question and receive a polite, respectful response. A very disappointing customer service experience.
7 de outubro de 2026
Avaliação não solicitada
Resposta da National Windscreens - Glasgow
Thank you for taking the time to share your feedback. We regret that your recent phone interaction regarding a billing query was unhelpful and lacked proper courtesy. We are taking immediate steps to review this call and provide additional customer service training to our team to ensure all future inquiries are handled with the respect and professionalism you deserve.
Repair instead of replace!
I expected to require a new windscreen, but it was repaired quickly and efficiently, enabling to pass its MOT without problems.
27 de setembro de 2026
Resposta da National Windscreens - Glasgow
We are so glad we could save you from a full replacement and get your vehicle fixed promptly so it could pass its inspection smoothly. Thank you for sharing your positive experience with us!
Fast quick efficient friendly service
Fast quick efficient friendly service. He explained the process to me and kept me informed. Helped to clean up the glass shards too. Would recommend.
25 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear that you experienced fast, quick, efficient, and friendly service. It's wonderful to know that we explained the process and kept you informed. Thank you for your wonderful feedback!
Resposta da National Windscreens - Glasgow
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you received great service. We truly appreciate your kind words!
Staff were friendly and helpful and all…
Staff were friendly and helpful and all communication was great. Job was completed quickly
21 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear that our staff were friendly and helpful, and that all communication was great. It's wonderful to know the job was completed quickly!
Not really your fault but being forced…
Not really your fault but being forced into using you by my insurance company and incurring a 4 hour round trip rather than a 10 minute journey to my local Toyota dealer was bad enough. However, this was exacerbated by the fact that the first windscreen was damaged during fitting which resulted in a second visit, another 4 hours and 65 miles worth of fuel. To further compound the insult on arriving home I noticed damage to one of the air vents, looked like something hot had been dropped on it, but to be quite honest I couldn't be bothered with another round trip to complain.
18 de setembro de 2026
Resposta da National Windscreens - Glasgow
We are very sorry to hear about the extremely frustrating experience you had, particularly the extensive travel, the damaged windscreen during fitting, and the subsequent damage to your air vent. We understand your disappointment and regret the inconvenience caused.
Excellent staff and very smooth process
Excellent staff and very smooth process
19 de setembro de 2026
Resposta da National Windscreens - Glasgow
We are so pleased to hear that you found our staff to be excellent and that you experienced a very smooth process. Thank you for your wonderful feedback!
Very professional and polite from the…
Very professional and polite from the 1st phone call to them handing back my car keys .customer service was spot on
17 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear that our customer service was spot on, from your first phone call to when we handed back your car keys. It's wonderful that you found our team professional and polite!
100% recommendation
Easy booking service, good communication and excellent repair work completed.
10 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear that you found our booking service easy, communication good, and that the repair work completed was excellent. Thank you for your wonderful feedback!
Resposta da National Windscreens - Glasgow
We are so pleased to hear that you experienced excellent service and found our team to be friendly. We truly appreciate your wonderful feedback!
Brought wrong glass again...9 days to…
Brought wrong glass again...9 days to repair ...shocking service
11 de setembro de 2026
Resposta da National Windscreens - Glasgow
We are truly sorry to hear about the repeated issue with the glass you did not want to proceed with and the repair time. We understand your frustration. We appreciate you bringing this to our attention.
Poor communication and service.
The wait time between enquiring about whether they would repair the trip was far too many days. I heard nothing from them over this period.
I tried to ring the Glasgow branch and never got an answer any time I rung and the mainline could do nothing about it other than phone the same number and not get through.
I didnt get my appointment for over a month later, although i do live on an island, its only a 2hr drive up from Glasgow and get the ferry... this shouldnt take that long.
On the day the technician did contact me which was good however i received nothing from him or national windscreens after they failed to complete the repair (I do understand that cracks arent always repairable) I still wouldve expected to hear something back and about how I'm going to get it fixed fully. But heard nothing... Just dreadful communication and service really
5 de setembro de 2026
Resposta da National Windscreens - Glasgow
We sincerely apologize for the extremely frustrating experience you've had with the excessive wait times, lack of communication, and difficulty reaching our team. We understand your disappointment regarding the delayed appointment, especially given your location, and the failure to provide an update after the repair attempt. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Glasgow
We're so pleased to hear that everything went smoothly and that you had a very good experience with us. Thank you for your wonderful feedback!
Great service
Great service
I thought we would need to replace full windscreen however the engineer advised that only a patch would be needed
2 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're so glad to hear our engineer provided excellent service and found a solution that saved you from a full windscreen replacement. We appreciate your feedback!
Great job
I had booked a windscreen replacement but when I arrived the member of staff immediately said the damage could simply be repaired. Work was completed within 30 minutes of arrival
2 de setembro de 2026
Resposta da National Windscreens - Glasgow
We're glad to hear that our staff was able to assess the damage and complete the repair quickly. We appreciate you taking the time to share your positive experience.
Quick professional service
Arrived on time , staff was very helpful. Whole job took a bit over 2h (as told).
ADAS. calibration has been carried out right after windscreen replacement.
Another happy customer can recommend the place and service.
100% Satisfaction
27 de agosto de 2026
Resposta da National Windscreens - Glasgow
We're delighted to hear that your service was completed on time and that our staff were very helpful. It's great to know you're 100% satisfied and would recommend us!
Very helpful staff who accommodated me…
Very helpful staff who accommodated me around timing issues with work. I would highly recommend them.
29 de agosto de 2026
Resposta da National Windscreens - Glasgow
We're so pleased to hear that our staff were very helpful and accommodating with your timing issues. Thank you for your wonderful recommendation!
Resposta da National Windscreens - Glasgow
We are so pleased to hear that you experienced splendid service and communication. Thank you for your wonderful feedback!
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