Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Ver mais
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Localização
Trocar localizaçãoUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Veja o que dizem as avaliações
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Ver mais
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Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Ver mais
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Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Hoddesdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Reino Unido
- 01992-830-081
4,6
Excelente
832 avaliações
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Poor communication and a long wait of…
Poor communication and a long wait of over 1 week for a vehicle parked on public road.
20 de dezembro de 2025
Resposta da National Windscreens - Hoddesdon
We regret that you experienced communication issues and a long wait. We'll review this to improve our service. Thanks for your feedback.
Incompetent time wasting company left…
Incompetent time wasting company left me with a damaged Windscreen and smashed door window for nearly 1.5 weeks.and bunged me £30 as compensation!!
18 de dezembro de 2025
Resposta da National Windscreens - Hoddesdon
We regret your experience and the damage to your vehicle. We appreciate your feedback and will investigate how to improve our service and prevent similar issues.
Excellent experience at the Hoddesdon…
Excellent experience at the Hoddesdon centre from checking in my car to the completed windscreen repair
Very friendly professional service would definitely use again and recommend to my friends
17 de dezembro de 2025
Resposta da National Windscreens - Hoddesdon
We appreciate you sharing your positive experience at the Hoddesdon centre. We're happy to hear that you found our service friendly and professional, and we appreciate your recommendation!
Windscreen replacement
The company in Hoddesdon were excellent. Very friendly and efficient. Got there at 11.30 is and was all done by 2.00pm. Very professional.
10 de dezembro de 2025
Resposta da National Windscreens - Hoddesdon
We're happy to hear that you found our team in Hoddesdon friendly and efficient. We appreciate your feedback and are glad you enjoyed your professional experience with us. Thank you!
Resposta da National Windscreens - Hoddesdon
We appreciate your feedback and are glad you found our service efficient. Thank you for your review!
Resposta da National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service
The staff were very helpful and polite & friendly. It would have been 5 stars except for trying to locate the actual office. There are two industrial units that look alike and I found it very frustrating if the roof was a different colour it would have helped.
2 de dezembro de 2025
Resposta da National Windscreens - Hoddesdon
We're glad the staff were helpful and polite. We appreciate your feedback and are sorry you had trouble finding the office. We will explore ways to improve the location's visibility to prevent similar issues in the future.
A job done well
It was very easy to book. I was kept informed of when the team would arrive. the came on time and put the new windscreen in with no fuss. I have had no problems since then.
29 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We're happy to hear that booking was easy and that our team arrived promptly and efficiently installed your new windscreen. We appreciate you taking the time to share your positive experience!
Resposta da National Windscreens - Hoddesdon
We're glad you enjoyed your experience. Thank you for your kind words about our friendly and professional service.
Poor service
I was told the time of booking they could calibrate my camera system for the windscreen. When I get there they tell me they can’t if this was the case I could’ve had windscreen fixed on the drive or buying an alternative company that could’ve calibrated it which is not a good service.
25 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We regret the inconvenience regarding the camera calibration. We're sorry we couldn't meet your expectations and for the miscommunication. We'll review our booking process to prevent this from happening again. Thank you for your feedback.
Quick work
Constant updates on where the engineer was and speed of the job being done. Also friendly engineer
20 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We're happy to hear that you were informed about the engineer's location and the job's progress. We appreciate your kind words about our engineer's friendliness.
Really efficient and friendly service
Really efficient and friendly service. First call customer care,
26 de setembro de 2025
Resposta da National Windscreens - Hoddesdon
We're happy to hear that you found our service efficient and friendly! We appreciate you taking the time to share your positive experience with us.
All staff were kind and considerate and…
All staff were kind and considerate and ensured i knew the repair process and timeframe.
18 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff provided you with considerate and clear service.
Resposta da National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service all round.
Excellent service all round.
The guys were professional, very helpful and made sure I was happy.
12 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We appreciate you sharing your positive experience! We're happy to hear that you received excellent service from helpful and professional people and were satisfied.
Very professional and pleasant staff
Very professional and pleasant staff. Simon who dealt with my car was very pleasant and answered all my queries.
7 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
We appreciate your positive feedback! We're happy to hear that you found our staff professional and pleasant, and that all your questions were answered.
Excellent service throughout
4 de novembro de 2025
Resposta da National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very very slow service
Very very slow service, Waited almost 7 hours and other customers there were feeling same. Disappointing experience
28 de outubro de 2025
Resposta da National Windscreens - Hoddesdon
We apologize that our service was slow. We appreciate your feedback and will look into what happened to improve our customer experience.
Good comunication.Repaired windscreen…
Good comunication.Repaired windscreen within a few days.Job done to high standard.
29 de outubro de 2025
Resposta da National Windscreens - Hoddesdon
We're happy to hear that you experienced good communication and a high standard of repair. Thank you for your positive feedback; we appreciate it.
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