Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Veja o que dizem as avaliações
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
A empresa respondeu
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
A empresa respondeu
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 avaliações
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Booking process was very good
Booking process was very good, unfortunately once I received my car inside was left with lots of foot prints and dirt from installation.
3 de junho de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your feedback. We are sorry the car's interior was not clean. We will address this with our team.
Resposta da National Windscreens - Huntingdon
We're happy you enjoyed our quick service. Thank you for your kind words.
Excellent convenient appointment and…
Excellent convenient appointment and swift effective timely service
26 de maio de 2026
Resposta da National Windscreens - Huntingdon
We're glad you experienced our convenient, swift, and effective service. Thank you!
Prompt, friendly and professional - pleased with the work and service
Prompt and professional
30 de maio de 2026
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Huntingdon
We are glad we could sort everything out quickly for you. We appreciate your positive feedback!
Google Maps don’t take you directly to location about 100yds away up the road on the right
Excellent service
18 de maio de 2026
Resposta da National Windscreens - Huntingdon
Thank you for your positive feedback!
Excellent service…
Excellent service the guy had it done quickly and was friendly and professional. Everyone from the first call to the fitting friendly and helpful
14 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We're glad our team provided quick, friendly, and professional service from start to finish.
Great service
Great service, they replaced my cracked windscreen quickly and professionally. Friendly staff, smooth process, and a comfortable waiting area with tea and coffee
11 de maio de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We're so happy to hear our team was friendly, replaced your windscreen quickly and professionally, and that you enjoyed our waiting area.
Mazda CX30 windscreen replacement
Mazda CX30 completed windscreen replacement in a timely manner. Job looks nice & clean with no visible damage to the car.
14 de maio de 2026
Resposta da National Windscreens - Huntingdon
We're so glad to hear the windscreen replacement was completed in a timely manner and looks clean with no visible damage. Thank you for your positive feedback!
Quality job
The ability to see where your engineer is and how many jobs are booked in before your appointment is great but, I wasn't informed when my engineer was on his way to me. That aside, I was very impressed with my engineer Warren. He replaced my screen well with in the time frame aloud for the job and with very minimal trim removal! Warren's customer service was also excellent. 10/10
12 de maio de 2026
Resposta da National Windscreens - Huntingdon
We're glad to hear you found our engineer tracking helpful. We appreciate your feedback regarding the notification and will look into this. We're especially pleased that our technician provided excellent service and completed the screen replacement efficiently. Thank you for your kind words!
Very professional
Very professional
Polite and friendly
It was fast service - faster than I anticipated.
Prior to my appointment, they called and updated me of any changes and duration of service. I was running late, they called to check. I would recommend the team in Huntingdon.
6 de maio de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear that our team was professional, polite, and friendly, and that your service was faster than anticipated. We appreciate you highlighting our communication regarding updates and your appointment. Thank you for your recommendation!
All very good but difficlt to find on…
All very good but difficlt to find on the industrial estate
8 de maio de 2026
Resposta da National Windscreens - Huntingdon
We're glad you had a good experience. We'll look into improving our location's visibility; thanks for the feedback.
The fitter was pleasant and polite and…
The fitter was pleasant and polite and finished the job in the time he said. Brilliant job.
29 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We are so happy to learn that the fitter was pleasant and polite and finished the job in the given timeframe.
Resposta da National Windscreens - Huntingdon
We're so happy to hear the replacement was fast and hassle-free! We appreciate you taking the time to share your positive experience.
I was squeezed in as I needed the car
I was squeezed in as I needed the car, they were friendly, on time and finished bang on when they said. They cleaned the foot wells and handed my car back. Top job
27 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We're happy to learn that we could accommodate your needs, were friendly and punctual, and returned your car in great condition.
Fantastic service
Fantastic service. Went off for a coffee it didn’t take long before it was done. Polite and friendly staff.
23 de abril de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear you received fantastic service! We appreciate your kind words regarding our polite and friendly staff and that you enjoyed your coffee while you waited.
I am happy to give 4 stars only based…
I am happy to give 4 stars only based on the interaction with local widescreen depot guys in Huntingdon. They were very professional, contact me ahead of the appointment to discuss the case and to find out that the screen need to be replaced instead of a chip repair job. Subsequently they re arranged the initial booking and completed the job in timely manner. The national windscreen team did not review the submitted pictures/info to arrange the correct service. No adequate level of professionalism from national windscreen admin team.
16 de abril de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear about your positive experience with our local team in Huntingdon. We appreciate your feedback regarding the initial service arrangement. We'll address this with our national team to improve our service coordination. Thank you for your review.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that you received great service and had a positive experience with our staff! We are so happy you were pleased with us.
Offices extremely cold
Offices extremely cold
Staff not professional i wonder if it's to do with prejudice.. different gender or race get treated with less respect
15 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your feedback and apologize that the office environment and staff interactions did not meet expectations. We'll address these concerns to ensure a better experience.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that our fitter was friendly, punctual, and delivered a high standard of work! We are so happy you were pleased.
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