Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Veja o que dizem as avaliações
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
A empresa respondeu
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
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Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 avaliações
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Great service from the first call to…
Great service from the first call to completion of the job. Helpful phone call from the local branch and friendly polite communication all throughout.
14 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We're happy to learn that you received great service from the first call to the completion of the job, including helpful and friendly communication.
Brilliant service, completed in tine as stated
Good customer service, great team, work completed to a high standard
14 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that you received good customer service, a great team, and high-standard work! We are so happy you were pleased with our work.
The technician was polite on time and…
The technician was polite, on time and did good job. Would recommend.
11 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We are so happy to learn that the technician was polite, punctual, and completed the job well.
Great job done and quicker than…
Great job done and quicker than expected. Friendly service
9 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We are so happy to learn that the job was completed quicker than expected with friendly service.
We had a very positive experience
We had a very positive experience, from initial phone call and booking process, to the day of having our new windscreen, it was so well organised, our technichan was on time, and very professional with a lovely manner, overall very happy .
30 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your positive experience. We're happy to hear that you found the booking process well-organized and that our technician was on time, professional, and had a lovely manner. We are glad you're happy with our service.
Great service
30 de março de 2026
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
they manage to scratch my car
they manage to scratch my car, inside were glue stains. wind screen cover was not fit back correctly causing rattling sound when driving
3 de abril de 2026
Resposta da National Windscreens - Huntingdon
We regret to hear about the damage, glue stains, and windscreen cover issue. We appreciate your feedback and will investigate these concerns to improve our service.
Poor overall
Told by 3 different individuals that although the appointment was booked at 1600 the replacement would get completed, had to come back a 2nd time to do the calibration, also the windscreen wipers fluid cable was left disconnected, it is still not fixed, pops out when you press for fluid, not what I call good customer server professional workmanship sorry.
1 de abril de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you bringing this to our attention. We're sorry your appointment required a return visit and that the wiper fluid cable wasn't properly reconnected. We'll review this to ensure our service meets expectations. Thanks for your feedback.
Windscreen replaced
Easy booking process but long wait for an appointment date.
Windscreen was being replaced and we also booked wiper replacement having been advised that this was needed. Was disappointed to find the wiper wasn’t replaced because National windscreens didn’t have it in stock.
Windscreen was fitted well and in a good time. I wasn’t in any hurry though and would have appreciated the windscreen being cleaned before the car was returned to me.
Overall, the job was done but I won’t be in a hurry to go back or recommend.
24 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your feedback and are sorry about the long wait for your appointment. We regret that the wiper replacement wasn't completed due to stock issues and that the windscreen wasn't cleaned to your satisfaction. We'll review our processes to improve our service.
friendly and professional
friendly and professional, and did a really good job replacing my window screen. Everything was quick, tidy, and hassle-free. Highly recommend
27 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We're so happy to learn that you had a quick, tidy, and hassle-free experience with a friendly and professional technician who did a really good job replacing your window screen.
They were very polite and helpful from…
They were very polite and helpful from start to finish
20 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We are so happy to learn that our team was polite and helpful throughout the entire process.
Nearly everything regarding the…
Nearly everything regarding the replacement was straightforward, however I was disappointed that I was not contacted when the work was completed. We had to drop the car off at 8:30 which wasn’t ideal due to traffic and told that 4 hours were required and that I would be notified on completion. Looked on website which said work had been completed then had trouble trying to locate a contact number for Huntingdon branch. A simple phone call would have been so helpful.
25 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your feedback and are sorry you weren't notified about the completion of your service. We acknowledge the inconvenience this caused, especially regarding the early drop-off. We'll review our communication process to ensure a more seamless experience in the future.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that our service was friendly, efficient, and of high quality! We are so happy you were pleased with our team.
They renewed my windscreen at the…
They renewed my windscreen at the factory, all done in the timeframe they set out. The technicians were polite and explained everything clearly. Good job!
19 de março de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We're happy to hear that your windscreen was renewed at the factory within the given timeframe and that the technicians were polite and clear.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that our service was quick and our team was nice and friendly! We are so happy you were pleased with us.
What a great team of people
What a great team of people, easy to get booked in, managed to get booked in earlier than with other suppliers. Friendly welcome, lovely waiting area with drinks, comfy chairs or area to work. Highly recommended!!
12 de março de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear that you found it easy to book with us and that you were able to get an earlier appointment compared to other providers. We're also glad you enjoyed our welcoming atmosphere and comfortable waiting area. Thank you for your recommendation!
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that our service was great, fast, and friendly! We are so happy you were pleased with our team.
Resposta da National Windscreens - Huntingdon
We're happy to hear that you had an excellent experience in Huntingdon. We appreciate you taking the time to share your feedback with us.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your experience! We are so glad you were pleased with our prompt and effective service. Thank you for your feedback.
Extremely efficient and polite
Was really easy and straight forward. The guy turned up and was extremely efficient and polite and did a superb job of fitting new windscreen.
20 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback! We're happy to hear that you found the service easy and straightforward and that the technician was efficient, polite, and did a superb job fitting the new windscreen.
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