Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Veja o que dizem as avaliações
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
A empresa respondeu
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
A empresa respondeu
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 avaliações
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Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Huntingdon
We appreciate your feedback! We're so happy to learn booking was easy, you were kept informed, and the fitter was friendly and helpful.
Great customer service
I recently had my rear car window replaced. Although there were a few issues after the initial repair, I contacted the company and they responded immediately.
They handled my complaint very professionally and resolved everything quickly and efficiently. I really appreciate how seriously they took the matter and how well they fixed the problem.
Excellent customer service and great aftercare support. I would definitely recommend them.
10 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear that we could resolve the issues with your rear car window replacement quickly and efficiently. We appreciate you bringing the matter to our attention and value your recommendation. Thank you for your positive feedback on our customer service and aftercare support!
The technician turned up on time
The technician turned up on time. He was very polite. And he replaced my windscreen very quickly. Can’t find fault at all.
13 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate your positive feedback. We're happy to hear that our technician was punctual and polite, and that the windscreen replacement was completed quickly.
Very professional & helpful.
17 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Brilliant service no issues at all
10 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that our service was brilliant with no issues! We are so happy you were pleased with us.
They did as very good job no quibbles
13 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing that they did a very good job with no quibbles! We are so happy you were pleased with us.
Friendly and efficient
Easy to book. I was contacted with a better time frame than the national website gave.
Do use the Whatthreewords location as sat nav takes you to the wrong place
10 de fevereiro de 2026
Resposta da National Windscreens - Huntingdon
We're happy to hear that booking was easy and that we provided a better time frame. Thank you for letting us know about the sat nav issue and recommending Whatthreewords.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear you were pleased with our very good and helpful service. Thank you!
The service was prompt
The service was prompt and it has waiting area with cubicles for working while waiting which helped me a lot
21 de janeiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your feedback! We're happy to hear that you received prompt service and that our workspace was helpful while you waited.
Windscreen replacement
It was a very easy process to book the time for the replacement. A call explained everything, they have a waiting area (have not used it), how long you should allow followed by confirmation message. Well handled and quick.
16 de janeiro de 2026
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your feedback. We're happy to hear that booking the replacement was an easy process for you and that the communication was clear and helpful. It's great to know you were pleased with how quickly everything was handled.
Very accommodating & efficient service
Very accommodating & efficient service.
Shout out to John. Nothing too much trouble.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your feedback! We're so happy to learn that you were pleased with our accommodating and efficient service, and that nothing was too much trouble.
Resposta da National Windscreens - Huntingdon
We appreciate you sharing! We are so happy you were pleased with our prompt repair service.
Decent Job well done
Cracking job and easy to book and organise. Didn’t even have to contact my insurance company. Only thing was that I was left with a muddy and scratched door chill where the fitter had stood on. Just put a sheet over it to prevent this.
13 de janeiro de 2026
Resposta da National Windscreens - Huntingdon
We're glad the booking was easy and you didn't need to contact your insurer. We appreciate your feedback and will remind our fitters to protect door sills. Thank you.
Resposta da National Windscreens - Huntingdon
We're glad you found your experience well-organized and friendly. Thank you for your positive feedback; it means a lot to us.
Windscreen on our car
We changed the windscreen on our car and unfortunately the driver support systems stopped working as the calibration of the front camera was unsuccessful. After another attempt the team at national Windscreens decided to change the windscreen for different one and it worked this time.
This tells us that even though things don't always go smoothly they were working as quick as possible to resolve the issue and did not let us hang in there. Excellent communication and quick response.
15 de outubro de 2025
Resposta da National Windscreens - Huntingdon
We appreciate you sharing your experience. We're glad our team worked quickly to resolve the driver support system calibration issue and kept you informed throughout the process. It's great to know that you were satisfied with our communication and responsiveness.
All done as agreed
We were met at the door, the windscreen was fitted in the agreed time.
We were contacted by text when the job was done.
20 de dezembro de 2025
Resposta da National Windscreens - Huntingdon
We're happy to hear that your visit went smoothly! We appreciate you mentioning our prompt service and communication. Thank you for your positive feedback!
initiative and flexibility
the national windscreens employee demonstrated initiative and flexibility to complete the repair in driving rain.
17 de dezembro de 2025
Resposta da National Windscreens - Huntingdon
We're happy to hear that our employee displayed initiative and flexibility by completing the repair in challenging conditions. Thank you for your positive feedback!
Resposta da National Windscreens - Huntingdon
We appreciate you sharing! We are so happy to hear you received excellent service from start to finish. Thank you very much.
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