I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Ver mais
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Localização
Trocar localizaçãoUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Veja o que dizem as avaliações
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Ver mais
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Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Ver mais
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Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Liverpool
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Reino Unido
- 0151-321-0522
4,7
Excelente
1 mil avaliações
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Resposta da National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that our service was quick and helpful, and your windscreen was fixed.
A very quick and professional service.
31 de março de 2026
Resposta da National Windscreens - Liverpool
We appreciate you sharing that our service was quick and professional! We are so happy you were pleased with our service.
Resposta da National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Liverpool
We appreciate you sharing that our staff was friendly and our service was very good! We are so happy you were pleased with us.
Great communication from the start but some after installation improvements needed.
Great communication from the start. Efficient service, however the screen was not cleaned after installation and the interior car trim, seats and flooring were left untidy, with remnants of exterior dirt left inside the car. The inside of the screen still has a “coating” that I’m finding difficult to clean off also.
8 de abril de 2026
Resposta da National Windscreens - Liverpool
We appreciate your feedback and are glad the communication and service were efficient. We're sorry the cleanliness wasn't up to standard after the installation, and we'll address this to ensure better attention to detail in the future.
Resposta da National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Liverpool
We appreciate you sharing that our staff was pleasant, cheerful, and helpful and that we did a good job! We are so happy you were pleased.
Would have been 5/5
Would have been 5/5, but crack found in replacement screen. I was called to advise whilst en route to the appointment and had to arrange another appointment for a week later. Aside from that, very good communication.
1 de abril de 2026
Resposta da National Windscreens - Liverpool
We appreciate your feedback and are sorry to hear about the crack in the replacement screen and the need to reschedule. We value your comments on our communication.
They fitted windscreen at time and date…
They fitted windscreen at time and date as scheduled, no problem with screen. Just let down on replacement wipers, but their supplier failed to deliver.
29 de março de 2026
Resposta da National Windscreens - Liverpool
We're happy the windscreen fitting met your expectations. We regret the wiper delivery issue and any inconvenience it caused. We appreciate your feedback.
Couldn't fault a single thing
Couldn't fault a single thing. Paul the engineer was a gentleman and a proffessional at his job . Kept me well informed. Six stars wouldn't be enough. Thankyou very much
3 de abril de 2026
Resposta da National Windscreens - Liverpool
We appreciate your fantastic feedback! We're so happy to hear that you were thoroughly satisfied and that the engineer was professional and informative. Thank you!
Resposta da National Windscreens - Liverpool
We're happy to hear that you had such a positive experience with our Liverpool branch. Thank you for your valuable feedback.
Great service!!
Great service!!
Lovely, attentive staff!
Completed the job in the time given.
A +++
20 de março de 2026
Resposta da National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that you received great service from our lovely, attentive staff, and the job was completed on time.
Resposta da National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Simple booking and drop off.
Simple booking and drop off.
New windscreen fitted professionally.
It could have been cleaned inside a bit better, there are a few streaks inside.
19 de março de 2026
Resposta da National Windscreens - Liverpool
We're happy to hear that the booking, drop-off, and windscreen fitting went smoothly. We appreciate your feedback and will address the cleaning issue to improve our service.
Courteous and friendly staff
Courteous and friendly staff, job done on time and professional , lovely guys
18 de março de 2026
Resposta da National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that our staff were courteous and friendly and that the job was completed professionally and on time.
Resposta da National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient
Very efficient
One phone call to arrange everything and was very quickly organised
The fitter called prior to arrival with an update and a very quick installation
13 de março de 2026
Resposta da National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that it was efficient to arrange everything with one phone call and that the installation was quick. We're also glad the fitter provided an update before arrival.
Outstanding Service
I was well informed of the engineers progress through the tracker.
Then the engineer got in contact with me himself.
A very pleasent younge man arrived.
He sorted everything without a problem.
Explained the paperwork to be signed before and after job.
A very pleasent service. Would highly recomend this company.
10/10.
Thankyou.
12 de março de 2026
Resposta da National Windscreens - Liverpool
We're happy to hear that you were well-informed of the engineer's progress and that they contacted you directly. We appreciate your kind words about the service and that everything was sorted without any issues. Thank you for the recommendation!
Resposta da National Windscreens - Liverpool
We appreciate you sharing that our staff was efficient and professional! We are so happy you were pleased with us.
Resposta da National Windscreens - Liverpool
We appreciate you sharing that our communication was great and team very friendly! We are so happy you were pleased with our service.
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