Had to wait all day despite a 4 hour window. Dropped off at 8:30 as advised and rang at 12:30 to check progress and hadn’t even started it

Great service

Friendly service with great results! Thank you.

Excellent customer service 👏🏻 kept up to date with appointment and progress.

The staff i dealt with was polite courteous and very knowledgeable.
I was given an appointment and arrived the car was moved directly into workshop.
Work carried out in a timely manner and I was notified once car complete. The member of staff informed me of windscreen care over first week to ensure installation was set
Would recommend company to anyone needing a repair to windscreen or a replacement which mine needed

Very professional,great job

Quick and efficient service and the technician polite and professional

Quick, good job done and friendly service. No problems at all.

Had a good experience. Car was fixed and was ready to collect in less than 2 hours

Easy to book lovely staff

Absolutely diabolical.
Booked a chip repair and the day before the repair had a text to say it was being done 3 days later.
Failed chip repair within 2 weeks that spread over half the windscreen. Logged a complaint with National Windscreens who told me they would get the branch manager to ring me.....he didnt. Eventually told me they'd come out in 2 weeks to assess the windscreen repair and replace it of needs be.
I decided not to risk them failing that so I went with Autoglass instead who replaced the screen in 2 days.
National Windscreens believe the issue is now resolved and closed my complaint!

Oh and the branch manager also text me off his personal number unannounced.....👍🏻 pretty sure that breaks GDPR but ok 👍🏻

All went smoothly from booking to collecting.
Excellent team and professional

Really helpful crew who got the job done.
Thank you all.

Good communication, staff friendly, prompt service

Easy and quick, windscreen fitted no problem or any damage on the dashboard. So glad

Gary & staff are helpful, friendly, knowledgeable & provide an efficient & quality service; appx 4hrs 40 mins for my windscreen replacement with ADAS recalibration (2022 VW Golf 8 r-line). I was very impressed with the whole branch experience & communcation. (This was the first time I've had to have a windscreen replaced - small but loud impact stone chip that turned into an 'x' shaped crack).

Only issue I experienced:
If you're claiming through your insurance (in my case Hastings Premier - National Windscreens are their sole provider for glass repair or replacement); double check that the validations dept. have received your insurance certificate as early on as you can; I sent my certificate as soon as an email arrived asking for it but didn't receive anything back after that (I was expecting a message asking me to pay the insurance premium), I kept phoning & checking but they only 'received it' it the day before the work was due to be done (if your insurance certificate doesn't get through, they can't get the work authorised with your insurer & the work won't happen (at this point I'd been off work for the best part of 2 weeks whilst waiting for the day of my appointment (illegal to drive with the size & position of the crack) so couldn't afford any delays). I had to email my certificate about 6-8 times in total from x3 different email addresses (I checked and every email had sent, none were stuck in the outbox), in the end I was able to send it directly to one person (though it was still the same validations email address), which is when they thankfully confirmed receipt. Other than that everything was fine, I appreciate that the validation issue may have been due to a high workload, again i'm not complaining just saying it might be worth checking with them to make sure you don't have any issues/delays, or at least for peace of mind.

Notes:
I was able to (carefully) drive the car home on the day of replacement and was told to take the tape off the windscreen (I only checked when I got back home, though it might be worth asking when picking your car up), I was told to be careful over speedbumps for a few days (72hrs) & to not use a carwash or jetwash for 7 days after replacement.

Thanks for the reply below, that's much appreciated :)

Got a large crack in windscreen. The job was done to a high standard and the chaps were very customer centred and professional.

All round great service .