Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver mais
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Localização
Trocar localizaçãoWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Veja o que dizem as avaliações
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Ver mais
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Honestly would recommend to anyone. The staff were nothing but friendly. Even made me a coffee. Windscreen replaced quickly and has settled in great. Fantastic service all round and even helped after... Ver mais
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There was an issue that looks like it was a DVLA category listing which caused a issue actually finding the glass, once that was sorted everything went like clockwork If you have a van make sure i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Portsmouth
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Reino Unido
- 023-8181-0692
4,8
Excelente
873 avaliações
Pede aos clientes que avaliem
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Regular updates and quick progress
4 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that you appreciate our consistent updates and the efficient progress. Thank you for your positive feedback!
Efficient friendly
5 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
Thank you for your positive feedback!
Employing great staff pays off!
The staff were surprisingly most helpful, courteous and knowledgeable, fantastic ambassadors for the company.
6 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate you sharing your positive experience! We are so happy to hear that you found our staff helpful, courteous, and knowledgeable.
Easy to book a convenient slot
Easy to book a convenient slot. Technician did a thorough pre-replacement check and explained the work involved. Work completed on time and collection was easy. Excellent Service
2 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that booking was easy and the technician thorough. It's great to know the work was completed on time and collection was easy.
Excellent service,quick efficient
Excellent service,quick efficient, great communication.
2 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We're so glad you were happy with our excellent service, quick efficiency, and great communication.
Effective efficient and easy
5 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that you found our services effective, efficient, and easy to use. Thank you for your positive feedback!
great team arrived and done excellent…
great team arrived and done excellent job
4 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
All happened as expected.
2 de dezembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that your expectations were met, and we appreciate your feedback very much.
Staff were very cheerful and helpful
Staff were very cheerful and helpful
It was done quicker than I was originally told
Job went to plan
26 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that our staff were cheerful and helpful! We appreciate your positive feedback and are glad the job was completed quicker than expected and went to plan.
Fast great services.
Fast great services.
Friendly & helpful & respectful of my car.
24 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate you taking the time to leave us this great review! We are so happy to hear that you were pleased with our fast and friendly service.
These guys where fast reliable and kept…
These guys where fast reliable and kept me up to date with times
27 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that our team provided fast, reliable service and kept you informed. Thank you for your positive feedback!
Efficient, personable, and successful
Daren was very efficient and personable. He also, appropriately, informed me of the potential risks (the windscreen might crack). He was successful in achieving the chip repair and had, validly, informed me that it would be a repair, but not be a cosmetic fix.
24 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that you found our service efficient and personable. We appreciate that the potential risks and the nature of the repair were effectively communicated to you. Thank you for your positive feedback!
Guys did a great job .
14 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback and are so glad the team met your expectations. Thanks!
Fast efficient service all staff very…
Fast efficient service all staff very friendly Thanks for the coffee.
18 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that you received fast, efficient, and friendly service. We appreciate you mentioning the coffee and thank you for your feedback.
company was amazing
company was amazing! we’re flexible and rescheduled when needed, had the loveliest man out who also checked my oil for me!
11 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that we were flexible and accommodating to your needs. We appreciate your positive feedback regarding the service you received!
Replacement Windscreen
My original date for the windscreen replacement was brought forward by a day, which was great.The original rubber seal on the drivers side was damaged during the replacement, but the next day I got a call and the technician brought a new one to my place of work and fitted it. Brilliant! I would have given 5 stars but my technician was late on the morning I dropped my car off, meaning I and the driver picking me up had to wait 15 to 20 minutes before being seen by another technician. I also had to phone to find out that my car was ready to collect 4 and a half hours later because I hadn’t received a call from National Windscreens. I would still highly recommend National Windscreens and would not hesitate to use them again if I needed to.
11 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We appreciate your feedback and are glad the replacement and seal issue were resolved quickly. We regret the delay you experienced when dropping off your car and the lack of communication regarding its completion. We'll review our processes to improve punctuality and updates.
The work was carried out as required…
The work was carried out as required and Chris whom dealt with me was professional and courteous. The new screen was fitted and the calibration work was completed in the time stated, the only minor complaint would be was that the inside of the screen was very smeary once I hit sun on the way home, it was a shame it was not cleaned thoroughly, but overall delighted
11 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're glad you were delighted with the service and found our employee professional. We appreciate your feedback regarding the screen cleanliness and will address this to ensure a more thorough cleaning process in the future. Thank you.
Resposta da National Windscreens - Portsmouth
We are happy to hear that you found our service friendly and quick. Thank you for your positive feedback; we appreciate it!
Good communication
Good communication. Helpful and efficient even when dealing with a concern that was raised.
Very good experience dealing with Chris and the team.
6 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that our communication was helpful and efficient, especially when addressing your concern. We appreciate your very kind feedback and are glad you had a good experience with our team.
Fixed quickly and efficiently
Fixed quickly and efficiently. They even contacted me to move my appointment forward by 2 days as they had space, meaning in less than 24 hours from contacting them my screen was fixed!
6 de novembro de 2025
Resposta da National Windscreens - Portsmouth
We're happy to hear that your screen was fixed so quickly! We appreciate you mentioning our efficient service and proactive scheduling. Thank you for your positive feedback!
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