My insurance company chose National Windscreens to replace my windscreen after it cracked. The team were really friendly. After the replacement, they couldn’t reattach a piece of plastic trim around... Ver mais
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Localização
Trocar localizaçãoUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Veja o que dizem as avaliações
Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Ver mais
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5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Ver mais
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Reading
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Reino Unido
- 0118-336-0067
4,7
Excelente
659 avaliações
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Resposta da National Windscreens - Reading
We're glad you found our team professional and friendly, and that you were happy with the work completed. Thank you for your positive feedback!
He arrived on time
He arrived on time, having previously called to say he was on the way. He was polite and extremely professional. He let me know how he was going to work. When he finished he told me about the caring for the windscreen.
15 de agosto de 2025
Resposta da National Windscreens - Reading
We're happy to hear that the technician was punctual, polite, and professional. We appreciate you mentioning how the work was explained and aftercare advice was provided. Thank you for your positive feedback!
Two technicians turned up on time on…
Two technicians turned up on time on one of the warmest days of the year and replaced the screen in my Transit Custom on my driveway. They were both polite and a credit to National Windscreens. There must be a reason why my insurers sent me to National Windscreens for a replacement and I now know why that is. It's called good old fashioned 'service' !
30 de julho de 2025
Resposta da National Windscreens - Reading
We appreciate you sharing your positive experience. We're happy to hear that the technicians were punctual, polite, and provided excellent service while replacing your windscreen. It's great to know that you recognize the value of good old-fashioned service!
Resposta da National Windscreens - Reading
We are happy to hear that your visit was professional, helpful, and informative. Thank you for your positive feedback; we appreciate it.
Brilliant service from start to finish
Brilliant service from start to finish. I had a small chip on the windscreen which was easily repaired quickly and efficiently at the Reading branch. They have a waiting room and toilets if required, but there us also a retail park across the road where you can get food and drinks etc.
13 de agosto de 2025
Resposta da National Windscreens - Reading
We're happy to hear that you had a brilliant experience! It's great to know the repair at the Reading branch was quick and efficient. Thank you for highlighting the available amenities and nearby retail park. We appreciate your positive feedback.
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that booking was easy and our staff provided friendly, timely service.
Found the people at Reading very fast…
Found the people at Reading very fast and very easy to deal with would highly recommend
1 de agosto de 2025
Resposta da National Windscreens - Reading
We're happy to hear that your experience at Reading was fast and easy. We appreciate your recommendation and thank you for sharing your positive feedback!
Good service, 7 days earliest booking, no callout
Service was great, staff courteous, job completed promptly on the day.
Two issues:
1. Earliest booking 7 days.
2. Couldn't get a home repair so had to take a day off work to go to site.
31 de julho de 2025
Resposta da National Windscreens - Reading
We appreciate your feedback and are glad the service and staff met your expectations. We regret the booking delay and inconvenience of needing an on-site visit. We will review these issues.
Resposta da National Windscreens - Reading
We appreciate you sharing your positive experience! We're so glad to hear that our service was helpful and quicker than expected for you.
Speedy work!
Initially told it would be 2 to 4 hours but was surprised 45 mins later to get a text saying its ready for picking up.
23 de julho de 2025
Resposta da National Windscreens - Reading
We appreciate your feedback and are pleased the order was ready so quickly. We'll review our estimated timeframes to ensure accuracy. Thanks for your time!
No problem at all
No problem at all. Just a shame they don't come at home
. Was a bit far for me
23 de julho de 2025
Resposta da National Windscreens - Reading
We're glad you had a good experience! We appreciate your feedback regarding the distance and the inconvenience it caused. We'll consider this for the future.
Great personal service
Great personal service. My husband had a hospital appointment and they worked round this for us..
Excellent service
25 de julho de 2025
Resposta da National Windscreens - Reading
We're happy to hear that we could accommodate your husband's appointment. Providing excellent and personalized service is always our priority, and we appreciate your positive feedback.
Arrived on time
Arrived on time, very courteous operative,first class job , very pleased.
25 de julho de 2025
Resposta da National Windscreens - Reading
We're happy to hear that our operative was courteous and punctual! We appreciate your positive feedback and are so glad you were pleased with our work.
Quick and easy. Room to work in if you need to.
The guys here were really helpful. It’s a bit detached from Reading (you could get a bus in) but there’s a Costa across the road and better still, there’s a large room at the repair centre which you can work in. Ideal if you need to wait around.
23 de julho de 2025
Resposta da National Windscreens - Reading
We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful and that you were able to take advantage of the workspace. We're glad you enjoyed your experience.
Professional Service
Easy to book and easy to change planned appointment day. Explained how they would be carrying the work and what to do in days and week after
Very professional.
15 de julho de 2025
Resposta da National Windscreens - Reading
We're happy to hear that booking and rescheduling were easy for you. We appreciate your positive feedback regarding the clear explanations provided and the professional service you experienced. Thank you!
Thank you
Job completed to satisfaction. Very good receptionist helped explain why the job couldn’t be completed on our own driveway.
14 de julho de 2025
Resposta da National Windscreens - Reading
We're happy to hear that the job was completed to your satisfaction. We appreciate your positive feedback regarding our team member's helpful explanation.
Prompt,expert service carried out by a…
Prompt,expert service carried out by a pleasant , knowledgeable young person
17 de julho de 2025
Resposta da National Windscreens - Reading
We appreciate you sharing your positive experience! We're happy to know you received prompt, expert service from a pleasant and knowledgeable person.
Resposta da National Windscreens - Reading
We appreciate you sharing your feedback with us. We are so glad to hear that you had excellent service from beginning to end. Thank you!
Well looked after
Well looked after, clear explanations when I arrived and after windscreen fitted. Very easy on the insurance / payment part.
5 de julho de 2025
Resposta da National Windscreens - Reading
We're happy to hear that you felt well looked after and received clear explanations. We're also glad the insurance/payment process was easy for you. Thank you for your positive feedback!
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