I had the windscreen on my ID Buzz van replaced in August. Despite it not being common. National Windscreens in Romford completed the job quickly (3 hours) I was told 4. Professionaly & reliably. Th... Ver mais
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Localização
Trocar localizaçãoUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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Veja o que dizem as avaliações
Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
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2 Workers Turned up and they arrived on time. I was extremely satisfied with the perfect Original Windscreen Glass Replacement, they safely removed the cracked Toyota Car Front Glass Windscreen, They... Ver mais
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Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Romford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Reino Unido
- 01708-545-381
4,6
Excelente
563 avaliações
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Resposta da National Windscreens - Romford
We are happy to hear that you received great customer service and are pleased with the result! Thank you for your positive feedback.
Resposta da National Windscreens - Romford
We're glad you enjoyed your experience; it sounds like it was simple and quick. We appreciate your positive feedback and thank you for it.
Excellent service perfect job very…
Excellent service perfect job very quick and reliable
9 de janeiro de 2026
Resposta da National Windscreens - Romford
We appreciate you sharing! We are so happy to hear that our service was excellent, the job perfect, and very quick and reliable.
National Windscreens Haroldwood.
Very helpful.
Left my car at the Harold Wood branch.
Carried out my replacement windscreen within a couple of hours.
Nice clean job.
Thank you.
1 de janeiro de 2026
Resposta da National Windscreens - Romford
We're happy to hear that our Harold Wood branch provided you with helpful and efficient service, completing your windscreen replacement quickly and cleanly. Thank you for your positive feedback!
Resposta da National Windscreens - Romford
We appreciate you sharing! We are so happy to hear you received excellent service from our courteous and punctual staff.
Fantastic!!
The guys there were super friendly Ryan was great! Fantastic service
18 de dezembro de 2025
Resposta da National Windscreens - Romford
We appreciate you sharing! We're so glad to hear that our team was super friendly and that you received fantastic service.
Paid 20 pounds for a windscreen repair…
Paid 20 pounds for a windscreen repair 17days later my windscreen from the point of the repair split approximately 14inches across I was told that because it had happened within 30 days of the repair I would be entitled to a refund I then paid 140 pounds for a windscreen replacement when I went to the branch to have the windscreen replaced I told them that I should get a refund for the repair but basically they weren’t interested and didn’t want to know so NO I am not at all happy with the service you have given me
16 de dezembro de 2025
Resposta da National Windscreens - Romford
We regret to hear about the windscreen splitting and the trouble regarding the refund after the replacement. We appreciate you bringing this to our attention, and we'll look into what happened.
I was been told it’s going to be four…
I was been told it’s going to be four ours but take about five and half hours and reception guy was rude they don’t even explain me why is late because of late I didn’t do my mot and next day my pco inspection I didn’t do it I lost about £180 all together as well as I couldn’t do work 3 days I am very upset and disappointed about that service
17 de dezembro de 2025
Resposta da National Windscreens - Romford
We regret your service took longer than expected, and the communication was poor. We're sorry for the financial impact and inconvenience caused by the delays with your MOT and PCO inspection. We'll review this internally to improve our service.
Fab customer service from both…
Fab customer service from both technicians and in particular from Dean , the manager who did all he could to make my time there as quick and as pleasant as possible . He is an absolute asset to the company and his customer service is tip top
9 de dezembro de 2025
Resposta da National Windscreens - Romford
We appreciate your positive feedback. We're happy to hear that you received excellent customer service from our technicians and that the manager went above and beyond to ensure your visit was quick and pleasant. We're glad you were satisfied with their service.
Fast efficient service
Fast efficient service
Came at time stated
Called ahead
Clean no mess
Great job
5 de dezembro de 2025
Resposta da National Windscreens - Romford
We appreciate you taking the time to share your feedback! We're so happy to hear that you received fast, efficient, clean, and great service at the time stated.
If I could put 0/5 I would
If I could put 0/5 I would. No interest in customer service, don’t answer the phone, say up to 4 hours then proceed to take longer and give different excuses between technicians. Romford branch.
Part of the reason the country is falling behind.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da National Windscreens - Romford
We appreciate you bringing this to our attention. We're sorry to hear about the poor service and communication you experienced with the Romford branch. We'll investigate these issues to improve our service.
Worth the wait - done a great job
Nasty crack across the windscreen- had to wait a week for a booking- but on the day, everyone was really friendly / welcoming and efficient. Completed well within stated timeframe and made a very nice job of it too!
5 de dezembro de 2025
Resposta da National Windscreens - Romford
We appreciate you taking the time to share your experience. We're glad the team was friendly and efficient and completed the job well. We're sorry about the crack and the wait for booking.
Very disappointed…
They told me that waiting time would be 2 and a 1/2 hours and it took nearly 5 hours.
They made my van very dirty inside and outside and no attempt to clean it.
Very disappointed 😞
2 de dezembro de 2025
Resposta da National Windscreens - Romford
We regret that the service took longer than expected and that your van was returned in an unsatisfactory condition. We appreciate your feedback and will review our processes.
Excellent!!!
The hospitality was great, whilst waiting for the repair I was supplied with Hot Tea, which on a very cold and wet day was very welcome. The repair was completed to a very high standard, reinstalling my dash cam and black box into there original places. Well deserving of a 5 star rating.
19 de novembro de 2025
Resposta da National Windscreens - Romford
We're happy to hear that you enjoyed your experience! It's great to know that you appreciated the tea and that the repair met your expectations, including the reinstallation of your devices. Thank you for the five-star rating.
Great
Kind, Informative and easy
Informed me of a special tool I must not lose as it'll cost me more later due to my make
Offered and gave me coffee and water
19 de novembro de 2025
Resposta da National Windscreens - Romford
We're glad you found our team kind and informative. We appreciate you mentioning the information about your vehicle's tool and our hospitality. Thank you for your review!
The engineers are very professional and…
The engineers are very professional and helpful. They keep to time and appointment to pick my car. No regret in using National windscreen
12 de novembro de 2025
Resposta da National Windscreens - Romford
We're happy to hear that our engineers were professional and helpful and that we were punctual. We appreciate you choosing us and thank you for your positive feedback.
Resposta da National Windscreens - Romford
We appreciate you sharing! We are so happy you were pleased with our clear information and friendly service.
Great and quick service
Great experience. Quick and easy and really helpful staff
10 de novembro de 2025
Resposta da National Windscreens - Romford
We appreciate your positive feedback! We're so glad to hear you had a great experience with our quick service and helpful staff.
Unprofessional service
You would not make repair at my location as assured that you have mobile repairs capability. You stated your canopy was faulty to deal with the wet climate.
Back at your garage, you would not even tolerate my trying to see the work going on my car from the office point. I was not satisfied with the finish of the job as one of the windscreen trims was loose. I did not get a satisfactory reason for this. I should have been informed of the loose trim but I discovered this myself.
31 de outubro de 2025
Resposta da National Windscreens - Romford
We regret that we couldn't perform the mobile repair and that you're unsatisfied with the service at our garage. We apologize for the loose trim and the lack of communication. We'll review these points to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Romford
Thank you for your positive feedback!
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