All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Ver mais
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Localização
Trocar localizaçãoUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Veja o que dizem as avaliações
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Ver mais
A empresa respondeu
Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Ver mais
A empresa respondeu
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Scunthorpe
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Reino Unido
- 01724-440-016
4,6
Excelente
387 avaliações
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Excellent service
Excellent service. Windscreen replaced in 45 mins. Absolutely spotless. They even removed the holder for my dashcam from my old windscreen and attached it to the new one. Highly recommended.
24 de setembro de 2025
Resposta da National Windscreens - Scunthorpe
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding the quick windscreen replacement and the careful attention to detail in reattaching your dashcam holder. Thank you for the recommendation!
excellent service for windscreen…
excellent service for windscreen replacement didn't take long at all
20 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We are happy to hear that you received excellent service and a quick windscreen replacement.
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We're so glad to hear you received great service and a quick windscreen fix.
Let down by wrong windscreen
Booking was easy and staff were polite and helpful. Unfortunately, had to go back twice as first replacement windscreen was wrong.
1 de setembro de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your feedback and are glad the booking process and staff were helpful. We regret that the initial replacement windscreen was incorrect, requiring a return visit.
I was booked in for Friday the 21st and…
I was booked in for Friday the 21st and got a call in the morning that they would have to rearrange as the windscreen that was supposed to be fitted had a crack in it. I was due to go on holiday for the Monday and needed the car. I ended up getting the train which cost me £80 that I wasn’t expecting to have to pay out especially as the car had been booked in and should have been ready for the drive. When I dropped the car off all was good and when I went to collect I was told they couldn’t fit the windscreen wipers that had been paid for as the wrong size had been sent. However the guys in the workshop were lovely and very quick and efficient and I couldn’t fault them! I have since got a refund for the windscreen wipers but now I’m going to have to get them fitted by someone else which has just added onto a poor experience.
1 de setembro de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your experience. We regret the cracked windscreen caused a reschedule and unexpected travel costs. We're also sorry the incorrect wipers added to the frustration, even though the workshop team was efficient. We'll review how to prevent similar issues.
Very helpful and polite,did a great job.
30 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your positive experience! We are so happy to hear that you were pleased with our helpful and polite service and the great job that we did.
Resposta da National Windscreens - Scunthorpe
We appreciate your feedback and are happy that our quick service met your expectations. Thank you.
New front screen fitted.
New front screen fitted exactly when it was arranged, by polite fitters, without any fuss. Very happy with the job all round.
27 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy the new front screen was fitted as scheduled, by courteous fitters, without any complications. We're glad you're happy with our work!
Required work was completed efficiently.
Time for the required work was scheduled for a time that suited us.
21 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your feedback. We're happy the scheduling process was quick and convenient for your required work.
Window screen fitted quicker than quoted
Window screen fitted quicker than quoted
19 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We're happy to hear that the window screen fitting was completed quickly. Thank you for your positive feedback; we appreciate it very much.
Fantastic service
Fantastic service
Quick turnaround
No complaints
Will recommend them
First class
15 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your fantastic feedback! It's great to hear you received quick service and had no complaints. We're glad you'll recommend us; first class!
Resposta da National Windscreens - Scunthorpe
We're happy to hear that your experience was efficient and helpful. Thank you for your positive feedback; we appreciate it.
Resposta da National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rang one day got in next day windscreen…
Rang one day got in next day windscreen all fitted within a few hours and no fragments of glass in car as yet
12 de agosto de 2025
Resposta da National Windscreens - Scunthorpe
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service I had a new windscreen …
Great service I had a new windscreen fitted and very happy
31 de julho de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're so glad to hear you received great service and are happy with your new windscreen.
Window screen replacement Defender
The window screen was originally booked to be replaced at home. I then received a call saying that when they had checked the model of my Defender there was a sensor of some kind on the window screen so it needed to be done at National Window Screens. This wasn’t a problem.. I dropped off my vehicle & within an hour it was ready..
Thank you
30 de julho de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We're glad the window screen replacement for your Defender was completed quickly and efficiently, even with the change in location. Thank you for your patience and positive feedback!
Great service
30 de julho de 2025
Resposta da National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time
On time. Fully explained. Easy process to follow. Knowledgeable operative.
24 de julho de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your positive feedback! We're happy to hear that our operative was knowledgeable, fully explained the process, and made it easy to follow.
Helpful and pleasant staff
17 de julho de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you taking the time to leave us a review; we are so happy to hear you found our staff helpful and pleasant!
Very satisfactory.
Very satisfactory.
Appointment on time, work carried out very efficiently.
17 de julho de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you taking the time to share your feedback. We're happy to hear that your appointment was on time and the work was carried out efficiently.
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