Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
A empresa respondeu
Localização
Trocar localizaçãoUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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Veja o que dizem as avaliações
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
A empresa respondeu
Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Ver mais
A empresa respondeu
The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Swindon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Reino Unido
- 01793-205-238
4,7
Excelente
454 avaliações
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Great service
Great service. Replaced my front windscreen recently, very professional, friendly, not far from where I live, really great experience from start to finish.
7 de agosto de 2025
Resposta da National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Swindon
We're happy to hear that our service was prompt and professional! Thank you for the great feedback; we appreciate it very much.
Good Experience
The fitter who came to replace the body window on our polo was very civil, efficient and obviously was very experienced at his job
26 de julho de 2025
Resposta da National Windscreens - Swindon
We're happy to hear that the replacement of your vehicle's window went smoothly. It's great to know the fitter was civil, efficient, and experienced. Thank you for your positive feedback!
Pleasant and helpful employee
Arrived at the allotted time. Helpful employee who explained everything and answered questions honestly.
24 de julho de 2025
Resposta da National Windscreens - Swindon
We appreciate you taking the time to leave us a review. We're happy to hear that our employee was helpful and clearly explained everything to you!
The person fixing it was really helpful…
The person fixing it was really helpful and quick.
22 de julho de 2025
Resposta da National Windscreens - Swindon
We're happy to hear that the service was helpful and quick! We appreciate your positive feedback and thank you for your time.
Quick and easy to book
Quick and easy to book.
Kept in touch regarding delivery of side window replacement.
Friendly and professional.
26 de julho de 2025
Resposta da National Windscreens - Swindon
We appreciate you taking the time to leave us a review! We're happy the booking process was quick and easy, and that you were pleased with our communication, and friendly, professional service.
Great online booking process
Great online booking process, really easy. Arrived next day to my house, called in advance. Complete in just over 30 mins. Paid excess via card & done. Couldn't be easier.
23 de julho de 2025
Resposta da National Windscreens - Swindon
We appreciate you sharing your positive experience. It's great to hear that you found the online booking process easy and the service efficient. We're glad everything went smoothly!
Definitely use again
Booking was straight forward, time slot was kept too (drop off / collection times). Happy to use again for sure.
17 de julho de 2025
Resposta da National Windscreens - Swindon
We appreciate you sharing your feedback! We're happy the booking process was straightforward and the time slot was kept. We look forward to assisting you again.
Easy to communicate with all…
Easy to communicate with all information given was accurate, visiting engineer was polite and on time given.
11 de julho de 2025
Resposta da National Windscreens - Swindon
We're happy to hear that our communication was clear, the information was accurate, and our engineer was punctual and courteous. Thank you for your positive feedback!
Resposta da National Windscreens - Swindon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communications and service.
Quality work and polite team. Restored dashcam wiring after job as well.
4 de julho de 2025
Resposta da National Windscreens - Swindon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Easy to book on line
Easy to book on line, immediate confirmation of appointment, copy guidelines attached, call/text received from office and operative on the road. Company representative very smart, polite, personal and professional. Carried out repair in good time with advice offered after.
9 de julho de 2025
Resposta da National Windscreens - Swindon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Swindon
We appreciate your positive feedback! We are pleased you were satisfied with the speed, the fitter's pleasantness, and our communication.
Brilliant work and on time thanks again
3 de julho de 2025
Resposta da National Windscreens - Swindon
We're happy to hear that you had a positive experience with our work and our punctuality. Thank you for your feedback!
Resposta da National Windscreens - Swindon
We appreciate you sharing! We are so glad you had a great experience with our staff and service during your visit.
An excellent experience
Easy to arrange, pleasant and knowledgeable staff who were polite, efficient and did the job quicker than I had expected.
3 de julho de 2025
Resposta da National Windscreens - Swindon
We appreciate you taking the time to leave us a review. We're happy to hear that it was easy to arrange and that our staff was pleasant, knowledgeable, polite, and efficient!
Visit to national windscreens at Swindon
Staff at Swindon were very helpful and the repair was completed in good time just allowing me time to enjoy a lunch at a nearby restaurant!
Communication for the timing of my visit was changed and confusing but I was well pleased with the quality of the repair.
20 de junho de 2025
Resposta da National Windscreens - Swindon
We're glad the staff were helpful and the repair was completed quickly. We appreciate your feedback regarding the communication issues and will review our processes. Thank you for your review.
Great service and friendly staff
Great service , very friendly , no issues - throughly recommend
25 de junho de 2025
Resposta da National Windscreens - Swindon
We appreciate your positive feedback! We're happy to hear that you received great, friendly service and had no issues. Thank you for your recommendation!
Resposta da National Windscreens - Swindon
We are so glad you had a fast and clean experience with a friendly member of our team. Thank you for your positive feedback; we appreciate it.
Great service
It's 30 degrees outside. My gentleman arrived at around 3pm, his name is Ben, polite and friendly and very accommodating considering I am very nosey asked loads of questions So well done to Ben for being patient and awesome...
30 de junho de 2025
Avaliação não solicitada
Resposta da National Windscreens - Swindon
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was friendly, accommodating, and patient during the visit, especially considering the circumstances. Thank you for your awesome feedback!
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