I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... Ver mais
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Localização
Trocar localizaçãoUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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Veja o que dizem as avaliações
The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... Ver mais
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My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... Ver mais
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Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Torquay
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, Reino Unido
- 01803-640-263
4,5
Excelente
223 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Torquay Garage
I went to the Torquay garage yesterday with my BMW as my rear view mirror had come off and i could not fix it back on, they were able to bond this for my straight away, no questions asked, lovely team there yesterday.
fully grateful for their efforts, will definitely be using them again in future
29 de março de 2023
Avaliação não solicitada
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant experience
Brilliant experience. Very profession. Fixed my car windows within days or contactin. Good communication and work around the customer.
3 de março de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly helpful staff
Friendly helpful staff. Would recommend them and definitely use again.
21 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly, efficient and professional
On time, prompt, efficient, friendly technicians
16 de fevereiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Mix up between Taunton and Torquay as…
Mix up between Taunton and Torquay as to who was going to replace our windscreen
3 de fevereiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They dealt effectively and efficiently…
They dealt effectively and efficiently with my replacement windscreen.
21 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Work completed in good time
Work completed in good time. Professional and courteous staff
4 de fevereiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After a bit of confusion because I changed the date via the app but it didn't work, they turned up did the repair great job
After a bit of confusion because i changed the date via the app which didnt work, Turned up when they said they would and did a great job.
20 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Dedicated service
26 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Good service
19 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. The manager and technicians were all very friendly and professional. I would particularly like to mention Mark Barton for making the whole experience as best as it could be, fantastic customer service.
5 de janeiro de 2023
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Torquay
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Spot on!
Your technician was punctual, polite and quick.
He explained what was going to happen and got on with it.
Very pleased with the result.
1 de dezembro de 2022
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitted at property
Fitted at property. Very careful work. Everything checked through meticulously. Arrived within prescribed time. Very happy with service and standards from fitter
18 de novembro de 2022
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Very polite, friendly and knowledgeable.
The appointment was on time and the work carried out as per time scale
17 de novembro de 2022
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I'm still waiting for a call back from…
I'm still waiting for a call back from last Friday yo sort out the screen that cracked in 24 hours
14 de novembro de 2022
Resposta da National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very helpful,
2 de novembro de 2022
Resposta da National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Hopeless
Hopeless. Phone and email enquiries unanswered. Waiting for long periods in a phone queue. Having finally managed to get through, I was told that they could not fit a pre-bought rear windscreen to a classic car as they only supply their own. Can I suggest anyone looking to do business with this company to look elsewhere.
1 de novembro de 2022
Avaliação não solicitada
Resposta da National Windscreens - Torquay
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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