Unfortunately, I have no choice but to use National Windscreens because they are the company appointed through my car insurance. Believe me, if I had the choice, I would be going elsewhere!

I have made it absolutely clear from the beginning that, due to work commitments, I am ONLY available on Thursdays.

I was initially told they could come to my home to replace the windscreen and that I could sign a waiver. Now, suddenly, they're telling me this isn't possible and that someone will get back to me.

To make matters worse, the customer service agent went away knowing full well that I could only attend on a Thursday, yet somehow they decided to book me in for a MONDAY!

How does that even make sense?

Meanwhile, I'm left with a damaged windscreen and potentially another two weeks without a suitable appointment. What exactly do they expect me to do? Drive around in a vehicle that may not even be legally roadworthy?

The lack of communication, organisation and basic common sense is astonishing. I've explained my situation repeatedly, yet nobody seems capable of arranging something as straightforward as an appointment on the correct day.

This isn't just an inconvenience. We're talking about road safety, and National Windscreens seem perfectly happy to leave customers in this position while they struggle to organise a replacement.

The most frustrating part is that I'm effectively trapped using this company because of my insurance policy. If I had any choice whatsoever, I wouldn't be using them.

Absolute joke of a company. Terrible customer service, poor organisation and a complete waste of my time.

Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.

Very good and quick service. Communication and workmanship A***

Timely service. Clear instruction and guidelines.

At my first appointment, I waited around 3–4 hours, only to be told that the new windscreen they were going to fit was scratched, so they couldn’t complete the job. I was then asked to book another appointment.

For the second appointment, they specifically called me and asked me to come early in the morning so they could get the job done quickly. However, when I arrived, I was told I would have to wait another 5 hours!

Very disappointing service and extremely poor time management. Customers’ time should be respected, especially when an appointment has already had to be rearranged because of an issue on their side.
Also, the waiting room was hot like an oven, and there was no drinking water.

Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.

The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the both sides were full of foot steps and the fabric inside the cabin on one of the piller was slightly damaged while changing the front glass. I can understand minure issues while working but I guess it should be considered for better customer service.

Friendly, quick and efficient

My car has green-tinted, filtered windows. The windshield was replaced with a standard (clear) one without the filter. I discovered this while driving on a sunny day after the repair. I feel cheated and disrespected. Now I have a Mercedes E-Class with a windshield that doesn't match the others—an embarrassing and appalling service. Don't leave your car without keeping an eye on the mechanics.

Super quick and easy to book, everything done online? Turned up when they said they would and did a thorough job.

It was very hepful and efficient

Speed ​​and customer service

Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellent job. They were very professional throughout, and I am very impressed with the service.

They finished early than I expected

Really easy online booking and payment. Polite, efficient service on the the day. Would recommend.

If my insurer had given me the option I wouldnt have chosen national windscreens after having a bad experience many years ago, have managed to avoid them for a decade sadly I don’t have a choice and would say that autoglass is way better in every way than national windscreens,

The car was filthy it went to them pristine no marks utterly clean inside and came back to me dirty black mastic on me bonnet and in me carpets still finding it hours later it’s like falling out of the dash behind the dash, the old stuff dried not the new stuff the frame or clip wasn’t put back properly just needed clicking I had to do that myself m, seems like a rushed job if their booking system was better they would t have had the 4 customers trying to get in on the am slot when they had a PM slot

Their email and copious messages to me were some of the most litigious I’ve ever seen it was a shear quagmire of text absolving them from any mistake that they are likely to make along the way so they can say we did tell you,

The windscreen was replaced so far haven’t seen any issues with the screen other than ring cheap and quite frankly poor quality but the condition of my dashboard was unacceptable it just needed a longer hoovering or to be careful the removal of the protective cover,

Surely your car should come back looking better not worse,

The site was an utter disgrace messy bits of plastic and screen all over the once from where they unloaded the vans from yesterdays work had to drive gingerly otherwise if be going to the shop to have a new tyre

Parking is atrocious they say not to park in neighbouring spots and then advise you to do so.

If you like a challenge and a fight then by all means go with them but I’m changing my insurer for an insurer that does autoglass from here on in.

Review

Very disappointing service. I was told to expect the job to take 1 hour, as clearly stated in my email confirmation. I waited 2 hours and nothing was done.

When I complained, I was told they had 4 hours to complete the job. I sent them the email proving the 1-hour timeframe, only to be told the complaint handler wasn't aware of it.

Poor communication, wasted time and very disappointing customer service. Would not recommend.

Upon arrival, they took in the vehicle and carried out the replacement. Minimal waiting time and excellent after care instructions given.

Very good work. Watford good.