The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... Ver mais
A empresa respondeu
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... Ver mais
A empresa respondeu
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
A empresa respondeu
Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... Ver mais
A empresa respondeu
Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
A empresa respondeu
Escrito pela empresa
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, Reino Unido
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My experience was amazing from start to finish. The young lady on the phone who arranged my visit was really knowledgeable and helpful, and I had an appointment for someone to come out within 48 hrs. The young man who came to fix my window..... what an absolute credit to this company! He was so polite, friendly and again, super knowledgeable. He called ahead to let me know a rough ETA, and was so lovely to deal with. He also made a point of explaining what he thought had caused the damage to my glass, what he'd done to avoid it happening again and what I'd need to do if it did. ( relating to a dent in my framework). He did an amazing job, and honestly I can't think of the last time I was this bowled over by someone's level of customer service. Would highly recommend!

Resposta da National Windscreens - Watford
5 stars for windshield replacement
3 stars because the technician broke the camera cover clip and took all the pictures as proof, saying it was already broken! Before I got to the service the camera was sitting perfectly, no gaps.
I went home to clean the car inside and i found a piece of plastic cover clip from the camera. They cleaned it well thinking I wouldn't find anything from the camera cover.
Now I have to spend another 50 pounds to fix the camera cover.
Be careful and check the camera cover or the mirror inside the car first. They don't care when they remove the plastic to replace the windshield.

Resposta da National Windscreens - Watford
Super friendly installer was fast and professional.

Resposta da National Windscreens - Watford
Vehicle was booked in as agreed and job was completed without any problems

Resposta da National Windscreens - Watford
Quick and efficient service.
My windscreen was fitted quicker than expected

Resposta da National Windscreens - Watford
Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hours when I had been prepared for four.
Perfect....

Resposta da National Windscreens - Watford
The whole process was really easy... from booking the appointment to having windscreen replaced. The fitter was a cool dude, polite and efficient so very happy with the service provided.

Resposta da National Windscreens - Watford

Resposta da National Windscreens - Watford
The technician contacted us on the morning of fitting the new windscreen advising he was on his way (time slot between 09.00 - 12.00)
I was able to track him, he arrived within the time slot, fitted the windscreen advised me to leave it a least an hour (or longer) before driving to let the glue settle and not to wash it for at least 72 hours if any problems to ring him.
He was very polite and got straight on with the job.
Only problem was that I had to wait a week for it to be done. Due to the roads (Pot Holes) and uneven roads very difficult to drive so I was unfortunately off the road until it was replaced.

Resposta da National Windscreens - Watford

Resposta da National Windscreens - Watford
Very efficient and pleasant technicians-- Generally very good service from booking through to fitting and prompt attention to the repair.

Resposta da National Windscreens - Watford
Very friendly & obliging staff.. managed to fit us in at short notice as we were due to go on holiday!

Resposta da National Windscreens - Watford
Great customer service, very accommodating and great communication

Resposta da National Windscreens - Watford
was told will be done at home.A week later I was told to bring the car to the Watford depo . the work was done well but not very impressed.

Resposta da National Windscreens - Watford
My experience was excellent the staff were great really helpful and friendly I’ve already recommended everyone I know to come to your centre in Watford thank you so much

Resposta da National Windscreens - Watford

Resposta da National Windscreens - Watford
They did perfect job on time and they were very kind while ı was waiting

Resposta da National Windscreens - Watford
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