National Business Communications Ltd Avaliações 

NBC are great communicators and after digitisation of the business lines I might need some more help to get my printers working again.

Sorted missing software installed and all working

Just had a call of a young lady from this company, it took 4 minutes of telling her I was not interested in their services for it to finally sink in! If I want a cheaper deal I will seek it out myself thank you. Hate cold callers that cannot take no for an answer. Oh and she did not have a clue of how much we pay at the moment, so how did she even know she could save me money.

Good worker they are .have a nice one regard kentex

There’s a lot of good reviews here, all talk about onboarding and setup.

However, when it comes to terminating and transferring your services elsewhere, NBC and its employees, operate with bully boy tactics and intimidating emails and phone calls.

After a substantial amount of debt collector implications, and multiple phone calls and emails, my services are transferred elsewhere.
NBC offer a horrendous exit experience from there services, they have poor record keeping, no contracts, no call recordings from onboarding. Yet use intimidating tactics to push extortionate exit fees.

If you have come here because you are considering using them, also consider this, at somepoint you’ll need to leave, and believe me, it’s not worth it. Find another company.

Just ask your rep, about early exit fees before you agree to anything.

I have all the emails, and call recordings to substantiate everything I have said.

To NBC’s PR Response:
You know who I am, it’s okay.
You can’t investigate, and you know that, as you have no call recordings, your burden of proof is that someone in the office once opened an email from you.
I don’t wish to communicate further with you.

Updated:
NBC reported this review as defamatory, it was reviewed and evidence supplied to Trustpilot, and subsequently reinstated.

Prompt response to phone call and Jamie very helpful and viewed difficulty we were having over WhatsApp and sorted straight away.

Great guys
Always on hand for all your telecom needs
Would definitely recommend
Keep up the great work guys 5*

Talking to someone who knows what they are doing

Today I had a very helpful experience with Charlotte
Who went the extra mile to help me , l'm so thankful to
her . from Rosina Carson.

Tom Oates is the best customer service operator I have ever spoken to! I was very disappointed with some of the services I have received on a couple of occasions but the response from Tom has literally kept me a loyal customer. He should be given real acknowledgment for the way he goes out of his way for his customers and really shows understanding and care. He deserves and award!

In 2022 I was forced to change my ISP. Plusnet were no longer supporting business customers.
Changing to another provider should have been easy. But when your address is marked as 'silver' (apparently this means your infrastructure is not verified) providers cant complete their online checks and therefore wont quote.
So began a 3 month litany of calls, emails and increasingly panicked equiries trying to obtain just a single offer for continued service. Even Plusnet (my then existing supplier) would only offer a very limited service with far less speed (1Mb/s download!) than my existing. I wont dwell on the reasons why as it still frustrates me now!
Finally NBC stepped in and provided quality advice, and moved heaven and earth (well ok it was BT and Openreach but amounts to the same thing) to get me connected to a business tariff comparable with the original.
12 months on and NBC has (for the benefit of its customers) rationalised parts of their portfolio with another (local to me) provider. So it means I'm leaving them.
I would take this opportunity to thank NBC, and particularly Tom Oates (Tom, your individual attention to detail and service was above and beyond), for your help and support and for always being at the end of a phone.
Thanks Guys, sorry to be leaving you, but trust your decision that local service provision will be better for me.

I had a technical issue that I couldn’t sort myself today and spoke to Lottie Hyland who was so professional and patient with me calling me back several times to check that it was resolved I can’t fault NBC’s service, and whenever I’ve called in the past there’s always been someone to talk to
Brilliant job
Regards
Nichols motor services
Oxfordshire

Just moved over to nbc and so far I've been very impressed . From Jack on sales and emma from customer sevices also helping with any problems I've had. Thanks

Emma was great in helping me re-engage woth the services after a period where I wasn't actively using the line. Super informative, helpful and it was nice and easy to get hold of her.

Jamie Greene was a superstar, efficient, knowledgeable and patient, overall a great experience, thank you!

First of all, cold calling isnt something we like but i took the time to listen to what you had to say and asked for information to be sent my email so i could look into it further at my own leisure.
To then constantly keep calling and flooding our line is not acceptable, just to save a couple of pound a month, it isnt worth the agro. We should be given opportunity to decide ourselves if we want to move suppliers and call you back with no pressure
To even search for the owners mobile number to bombard that, is absolutely off putting. It allowed us to make our mind up and not consider a move, All these calls to the work phone and mobile that wasn't given as a contact is borderline harassment

We are a Taxi Company who recently changed to NBC we are all 60+ and technophobic, sales team promised an engineer to set up which didn't happen however, customer Services were excellent namely Jamie Greene who talked me through whole process and kept in constant touch until we were live on their new system. Great explanation as will be the aftercare if required I'm sure.

Excellent service! The team there have been very helpful with any queries and go out of their way to help. Calls answered quickly, friendly, efficient, excellent customer service with a personal touch and make setting up very simple. Emma, Charlotte & Jamie have all been brilliant! Highly recommended. Thank you.