National Business Communications Ltd Avaliações 

Good to speak to Tom - someone I have dealt with before. Different from the past experience with BT!

Always a pleasure speaking with Tom really helpful and professional

Thanks Tom, amazing help

We had a few issues, but these were resolved to our satisfaction, thank you Jamie and Charlotte

Really pleased with the service after my inquiry. Jamie phoned me and talked me through everything. My WiFi is now working. Thank you so much.

Just set up the IP phones with the customer assistance Tom O.

He was absolutely brilliant nothing was to much trouble and he has our phones up and running in no time at all.

Your a credit to your company Tom.

James was super throughout the whole process, I have never had an easier and more straight forward installation. Best of all, the broadband solution is flexible and actually works to the speeds delivered. Would recommend them all day long.

Tom is very helpful person.I had a lot of questions and he helped me with all the devices in the office, which now work without any problems. 5 stars from me!

Just spoke to Harry Gooden part of the NBC team and I have to say what a delight.
Very professional, explained absolutely everything to me in a way I could understand. Quoted me an amazing deal and as soon as my contract expires with my existing provider, I will be signing up with NBC for Broadband and Voip phones.
I'm just sorry I couldn't sign up with NBC today.

Tom is brilliant, great customer service and always super helpful

Manny was great, gave all the details I needed, did a great deal. We have not started using them yet but I would recommend based on the customer service alone.

Stuck in a contract with them. Nothing but rude poor service. Phones & internet are totally unreliable. The staff have no way to resolve all the issues with the system & its costing me missed calls for business many many times a day.

Gutted I left BT. " year contract that i cant get out of even with the shocking poor service

Took on their business service last year. They have been trying to get us to take out an additional Safeweb service, which we told them, by email, that we did not want. The account "manager" managed to miss this email for 2 months (he admitted this in an email) so they did not cancel after the free trial & we were still charged for 2 months for the service we had told them we didn't want. We only realised when we noticed the bills were higher than expected. They have now credited for one month but not the other as they say we did not opt out. Yes we did, but they did not read the email. How is that our fault? They are now not bothering to answer emails. Will be leaving as soon as our contract is up.

EDIT: After seeing this review NBC were in touch immediately and have now sent a credit for the remaining overcharge. Their reply on here suggests they were not aware of the problem, however emails from them to us say differently. The constant phone calls & emails asking us to edit this review are getting annoying. We are pleased that this has now been resolved but such a shame that it took a bad review on here to get them to respond.

Great start to the journey with these guys but be very very weary of ‘add ins’. This kicks in after 3 months at £1.99. It’s to stop any fraud on your phone number. And then another £10.99 to stop fraud on your email address. So the original product cost has doubled. When questioned I am advised a communication went out in January to ‘opt out’. How many emails do people get on a daily basis of which the majority is spam. Is it right or even legal to put secret add ons on the presumption that no opts out. Don’t like this behaviour. Very very underhand. Not happy at all.and NBC clients beware

Nat Rogers was very helpful and explained in great detail about the products offered by NBC. As an existing customer I wanted to know how I could improve the communication between my business and my customers, thanks to Nat I am now confident I will not be missing out on any potential opportunities.
Keep doing what you are doing!

I've been on the phone with Lottie Hyland and she's been very helpful, professional, and patient. Our phone line was not working because we had the old equipment installed. She guided me through the installation of the new gear and helped me order the correct extra handsets for our shop to cover the extra three floors. I must say that at the beginning of this contract with NBC I was a bit skeptical because of some online reviews but they answered my calls every time (and fast) and all problems have been solved as fast as possible. So far nothing to complain about but the contrary.

The service initially met expectations, but subsequently experienced a significant decline, culminating in an unacceptable level of support. The VOIP phone provided became non-functional in October 2023, and despite the passage of several months to February 2024, it remains unreplaced due to the company's claim of "We've never experienced a phone failure before". Despite the lack of service provision, monthly billing has continued unabated. Furthermore, additional charges for "Site Protect" and "Fraud Protect" have been imposed without prior agreement or notification, raising concerns about transparency and customer consent.

Just had the most condescending and quite frankly aggressive sales call from National Business Communications. After explaining I needed time to think about the options given to me. The sales person became rather persistent calling back three times in succession, even when asked politely not to, insisting I had to decide immediately. Not acceptable in any shape or form.

Excellent service from Charlotte who went above and beyond to get me sorted and get access to call recordings in a quick and efficient manner. Very patient and helpful 5 stars!

Victoria was really helpful and assisted with my (multiple) queries!