Ordered dresses on 29th August. Emailed customer service email and talked to chat bot as well as Evri to try and trace the parcel. No response from Needs no Label and Evri advised to raise dispute w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Couldn’t recommend NNL more. I’d ordered multiple dresses for the races back in April. Decided on one and returned the others. Royal Mail decided to misplace my return which I eventually located. This... Ver mais
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From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t... Ver mais
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Have never ordered from this website before, needed a dress for my engagement party, they had a champagne sequin style I liked and it was much cheaper than another one I'd seen elsewhere. The dress ar... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Informações de contato
4,2
Muito Bom
168 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Needs No Label
Hi Morag,
Thank you for taking the time to leave us such a great review!
Thanks,
NNL Customer Care
Really great quality item
Really great quality item, looked beautiful. Great service!
30 de junho de 2024
Resposta da Needs No Label
Hi Sophie,
Thanks so much for taking the time to give NNL a 5* review, we really appreciate it and glad you loved your item!
Thanks,
NNL Customer Care
Stunning dress!!!!!
Oh my goodness, this dress is beautiful!!! Amazing quality and fantastic fit, I literally feel a million bucks wearing it!!! Love love love!
30 de agosto de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Genevieve,
Thank you for the lovely 5* review, we are so glad to hear you loved your dress!
Thanks,
NNL Customer Care
Dress I received is beautiful,great fit…
Dress I received is beautiful,great fit and true to size. I love it!
4 de agosto de 2024
Resposta da Needs No Label
Hi Laura,
Thank you for taking the time to write such a lovely review and we hope you continue to love Needs No Label!
Thanks,
NNL Customer Care
Stunning style
Got the green animal satin shirt dress and feel fab in it
Fab company would recommend
27 de fevereiro de 2024
Resposta da Needs No Label
Hi Ali,
Thanks so much for giving us a 5* rating! We are so happy you feel fabulous in your shirt dress and can't wait for you to purchase with us again!
Best wishes,
NNL Customer Care
Resposta da Needs No Label
Hi Jayne,
Thank you so much for leaving us this 5* review, we really appreciate you taking the time,
Best wishes,
NNL Customer Care
Repeat Customer
I have a few of their dresses and i can honestly say that the quality is excellent! They are well designed and unique, sizing is also very inclusive. I would definitely recommend.
26 de julho de 2024
Resposta da Needs No Label
Hi Marriane,
Thank you so much for taking the time to leave us a review, this means so much to us! We are so glad to hear your positive experience with us!
Best wishes,
NNL Customer Care
Love my NNL pieces & fast shipping
I have a few pieces from Needs No Label, really happy with the quality and shipping was superfast too x
1 de junho de 2024
Resposta da Needs No Label
Hi Vanessa,
Thank you for taking the time to leave us this 5* review,
We are so happy to hear that you have had an overall positive experience with us hope you keep purchasing with us in the future!
Best wishes,
NNL Customer Care
Amazing quality clothing
Amazing quality clothing. Fast and efficient delivery. Would definitely recommend.
8 de março de 2024
Resposta da Needs No Label
Hi Jem,
Thank you for taking the time to leave us this 5* review,
We are so happy to hear that you have had an overall positive experience with us and thank you for the recommendation!
Best wishes,
NNL Customer Care
Absolutely love my pieces from Needs No…
Absolutely love my pieces from Needs No Label. Fit so well and such fab quality.
12 de julho de 2024
Resposta da Needs No Label
Hi Karen,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you love our product and hope you continue to love your purchases in the future!
Best wishes,
NNL Customer Care
Absolutely stunning dress
Absolutely stunning dress! Great brand, great service and great quality of product.
24 de julho de 2024
Resposta da Needs No Label
Hi there,
Thank you for taking the time to leave us this 5* review,
We are so happy to hear that you love our product!
Best wishes,
NNL Customer Care
Thumbs up from me
All so very good delivery was fast and the dresses where beautiful
4 de janeiro de 2024
Resposta da Needs No Label
Hi Amy,
Thank you for taking the time to leave us this 5* review,
We are so happy to hear that you have had a positive experience with us!
Best wishes,
NNL Customer Care
Gorgeous dress
Gorgeous dress! Fast delivery. And even get loads of compliments... Will be coming back for more....
17 de abril de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Menachem,
Thank you for leaving us this 5* review, we appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us at Needs No Label and that you love your dress!
Kindest regards,
NNL Customer Care
Not happy with the poor quality of the…
Not happy with the poor quality of the dress so initiated a return via returns portal. They said i should get an email with returns label & they deduct money for this but still not got the label ! How am I supposed to return it ?! Ive tried emailing customer service & the chat box is useless. Terrible customer service as there is no direct contact.
2 de julho de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Jules,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
From looking into your issue I can see that you requested your returns labels via our portal on 2/7/24 and we were unable to get them to you until 5/7/24, three days later. Our customer care team informed you that this was due to us changing over returns portal from Evri to Royal Mail and experiencing some technical issues which are now resolved. Our customer care team responded may times via both email and live chat however we do apologise for any inconvenience caused.
Kindest regards,
NNL Customer Service
Diabolical Customer Service
Nice clothing but item faulty on arrival and customer service diabolical.
Long time to respond to emails and not helpful when they do!
10 de junho de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Katie,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused. This is not what we expect from Needs No Label and I will make sure to inform the relevant teams of the issues you have raised.
Kindest regards,
NNL Customer Care
Won’t be ordering again
Won’t be ordering again! Sized small, waited ages for a refund , had to email them and then they deducted a second £5.95 delivery fee that I had already paid on ordering together with the £1.95 return label fee from my refund! Not impressed !
8 de junho de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Sarah,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
As our customer care team advised over email, there was no second delivery fee of £5.95 charged for your return. The only fee deducted from your refund was the £1.95 returns fee as is our policy. I hope this clarifies the issue.
Kindest regards,
NNL Customer Care
Fantastic service
I had been looking at a dress that wasn't in stock. I received an email to say it had been restocked. Ordered the dress and it arrived the next day. I am delighted with it. It's beautiful and very flattering. Can't wait to wear it.
7 de junho de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Jane,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us at Needs No Label and that you were able to get the dress!
Kindest regards,
NNL Customer Care
I ordered an 18 but order shows an 8…
I ordered an 18 but order shows an 8 which was definitely wrong. Now the item is out of stock
28 de maio de 2024
Resposta da Needs No Label
Hi Karen,
Thank you for taking the time to leave us a review. I can see that you did place the order for a size 8 be it accidentally but after having liaised with our customer care team, they signed you up to receive notifications for when your correct size 18 comes back in stock.
Kindest Regards,
NNL Customer Care
Good quick service and dress is good…
Good quick service and dress is good quality and true to size
28 de maio de 2024
Resposta da Needs No Label
Hi there,
Thank you for leaving us this 5* review, we really appreciate you taking the time.
We are so pleased to hear that you have had a positive experience with us and that you love your dress!
Kindest regards,
NNL Customer Care
Ordered a dress for a wedding
Ordered a dress for a wedding, emailed to check would arrive in time. Told it would be with me by the Friday. A week later and the item has not arrived Nor has it been dispatched.
28 de maio de 2024
Resposta da Needs No Label
Hi Holly,
Thank you for taking the time to leave us a review, any feedback is so important to us to always be improving.
I'm sorry that you have had a negative experience with us, I can only apologise for any inconvenience this has caused.
Kindest regards,
NNL Customer Care
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