Ordered dresses on 29th August. Emailed customer service email and talked to chat bot as well as Evri to try and trace the parcel. No response from Needs no Label and Evri advised to raise dispute w... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Couldn’t recommend NNL more. I’d ordered multiple dresses for the races back in April. Decided on one and returned the others. Royal Mail decided to misplace my return which I eventually located. This... Ver mais
A empresa respondeu
From order to delivery 2 days notification at every stage, ordered same dress 2 colours and very pleased with both, sizing was great bit tight on the tummy but nothing a bit of magic shape wear won’t... Ver mais
A empresa respondeu
Have never ordered from this website before, needed a dress for my engagement party, they had a champagne sequin style I liked and it was much cheaper than another one I'd seen elsewhere. The dress ar... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Informações de contato
4,2
Muito Bom
168 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service - easy to order and delivered very promptly. Dress very good quality
29 de dezembro de 2024
Resposta da Needs No Label
Hi Rose-Marie,
Thank you for taking the time to leave us a 5* review, it is very much appreciated! We hope to see you again soon!
Many thanks,
NNL Customer Care
No sign of my refund after weeks
No sign of my refund after several weeks. No contact details on their website. I returned a dress several weeks ago which was confirmed as received by them on 13th December. They then issued the refund on 18th December, however it ‘failed’ which has never happened before. Shockingly awful customer service.
With the cost of living crisis, purchasing a dress is not something I normally do, however I had a Christmas work event which I needed to find an outfit for, so ordered a few different options. This one from needs no label was not right, hence the return. It’s unacceptable to leave customers waiting for so long to receive their money back.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Frances,
Sorry to hear that you have had a negative experience whilst shopping with us. I have looked into your return and apologise for the delay to your refund. The Christmas holidays combined with a PayPal issue that is now resolved have caused this to take longer than normal however please note that we do state to allow up to two weeks on our website.
We do also have a 'Contact Us' section on our website where a member of our customer care team will always be on hand to resolve any issues.
Many thanks,
NNL Customer Care
Beautiful dress and very quick delivery
5 de dezembro de 2024
Resposta da Needs No Label
HI Niki,
Thank you so much for leaving a 5* review, we're so glad you enjoyed your experience with us!
Thanks,
NNL Customer Care
Disappointed with the poor quality of…
Disappointed with the poor quality of the material & looked different to photo . Also it was too long
28 de novembro de 2024
Resposta da Needs No Label
Hi Claire,
So sorry to hear that you were dissappointed with your order. I will be sure to pass your feedback on to the relevant teams as we always want our imagery to be truly representative of our product.
Many thanks,
NNL Customer Care
Excellent quick service
Excellent quick service, and my dress is beautiful.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Sharon,
We're so pleased to hear about your great experience shopping with NNL and hope you see you again soon!
Thanks,
NNL Customer Care
Resposta da Needs No Label
Hi there,
Thank you for taking the time to write this lovely review!
Thanks,
NNL Customer Care
Fabulous jumpsuit
Very efficient service. Lovely jumpsuit which actually accommodated my HH bra size, sadly have to return as they were just too long for me.
5 de novembro de 2024
Resposta da Needs No Label
Hi Katy,
Thank you for leaving us a 5* review and are glad you loved the product despite your garment being a little long. We always appreciate feedback like this and will be sure to pass on to our buying team!
We hope that you continue to shop with Needs No Label!
Many thanks,
NNL Customer Care
Decent
The satin skirts I bought fit really well but I felt the quality of the fabric was lacking when you consider the price.
7 de novembro de 2024
Resposta da Needs No Label
Hi Alexandra,
Thank you for taking the time to leave us a review. I will be sure to pass on your comments to the relevant team as we value our customers feedback above all else and are always striving to deliver the best possible product to our customers.
Thanks,
NNL Customer Care
Resposta da Needs No Label
Thank you for taking the time to leave us a 5* review!
NNL Customer Care
Very disappointed with this company…
Very disappointed with this company bought 2 dresses to try for size, returned them both paid via PayPal but still waiting for a refund via PayPal 7 days after refund submitted!!! Refund should have been instant is now via cheque which still haven’t cleared from their account 7 days after refund submitted, reported to customer services still waiting for a response/refund!!! This has put me off ordering again…..
29 de outubro de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Nicola,
I have looked into your refund and can see that customer care responded to you the same day. Regarding receiving your refund, we do ask customers to allow up to 10 working days from us receiving your parcel and I can see that it has only been 4 days in your instance as of today. Your refund should be with you imminently.
Thanks,
NNL Customer Care
Excellent communication!
Excellent communication!! I love, love, love this brand, it's new to me but I can certainly see myself becoming addicted to their clothes. I ordered a jumpsuit for delivery on Tuesday, it arrived Weds but that's fine, the communication was excellent and my jumpsuit is smashing.
28 de outubro de 2024
Resposta da Needs No Label
Hi Judith,
Thank you for taking the time to leave us such a great review and we are excited to have you as a repeat customer! Enjoy the jumpsuit!
Thanks,
NNL Customer Care
Love this brand
Love this brand. This is the 4th dress I’ve brought in this shaping as it’s perfect fit for me, usually!
This particular dress is not such a good quality! No lining, tighter fit, zipper hard to get past the waist seam joint! Just not as nice as previous 3 dresses which I love and get lots of compliments about!
Will try to return this one.
27 de outubro de 2024
Avaliação não solicitada
Resposta da Needs No Label
Hi Lynn,
Thank you for taking the time to leave us a review and we really value your feedback. Having looked into your orders, I can inform you that the brown animal satin dress, your most recent purchase, is one of our first styles and has a fit that we have since improved on, hence you keeping the other styles. Please note that going forwards, all our empire waist dresses have the improved, looser fit as our buying team take all fit comments on board.
I hope this helps!
Thanks,
NNL Customer Care
Love this piece so much, have styled it with heals and flats so it’s super versatile.
Live this piece so much,
9 de agosto de 2024
Resposta da Needs No Label
Hi Ruth,
Thanks for taking the time to leave us a 5* review!
Thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Korinna,
Thanks so much for supporting our business!
Thanks,
NNL Customer Care
Beautiful dress
Beautiful dress! I’ve gotten so many compliments every time I’ve worn it. Perfect for so many occasions and really flattering.
9 de outubro de 2024
Resposta da Needs No Label
Hi Emma,
We are so pleased to hear about the reaction to your dress! Thank you for taking the time so leave such a positive review!
Thanks,
NNL Customer Care
Gorgeous versatile dress
Gorgeous versatile dress, brilliant customer service and fast delivery. Super impressed.
8 de outubro de 2024
Resposta da Needs No Label
Hi Maria,
Thank you so much for leaving us a 5* review and we are so pleased you enjoyed your experience shopping with us!
Thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Karen,
Thank you for taking the time to leave us a 5* review, it is very much appreciated!
Thanks,
NNL Customer Care
Resposta da Needs No Label
Hi Kristy,
Thank you for taking the time to leave us a review and that you had a great experience!
Thanks,
NNL Customer Care
Fast delivery
Fast delivery
Excellent customer service
The dress is so perfect and quality amazing
1 de outubro de 2024
Resposta da Needs No Label
Hi Holly,
Thank you for such a lovely review, we're glad you had such a positive experience with us!
Thanks,
NNL Customer Care
Fantastic clothing brand
Fantastic clothing, and the customer service is amazing! Fast replying and quick to help!
The delivery took no time at all and I was super happy with it!
The returns are simple and easy for anyone needing it!
Couldn’t recommend more!
12 de agosto de 2024
Resposta da Needs No Label
Hi Alicia,
Thank for you such a great review, we really appreciate you taking the time!
Thanks,
NNL Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.