If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispu... Ver mais
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Veja o que dizem as avaliações
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, revi... Ver mais
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It wi... Ver mais
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Informações de contato
Estados Unidos
- needtags.com
3,5
Bom
282 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Motorcycle title transfer
extremely helpful and continuous email communication . very smooth process .. in fact my business (Loose Cannon Fabrication)will use this service again actually as soon as tonight I am going to start another title transfer request tonight..
18 de março de 2025
Avaliação não solicitada
Received call that I need to submit an…
Received call that I need to submit an additional form which I sent certified. Still awaiting my duplicate ownership doc.
11 de março de 2025
Avaliação não solicitada
Scam
Scam. Paid and they never sent me my tags. I emailed and "Adriana" tells me "we just got your smog today", when the smog was done 5 weeks ago
Make sure, you use a credit card to pay, because your chargeback is easy when they steal your money. Thank god, i used my credit card
14 de março de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Jared. We appreciate your time and apologize for the inconvenience. NeedTags retrieves registration data from the DMV database in real-time. If you do not receive a confirmation email within 72 hours of passing the smog inspection, it is possible that the DMV system may have not updated records properly. Stated in our customer emails, are instructions to contact us so that we may look into your order and if need be, manually update your records. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department at info@needtags.com for a welcomed opportunity to further discuss your concerns and we appreciate you taking the time to voice this matter.
***SCAM*** BE AWARE!
***SCAM*** BE AWARE!! This site is a total scam and saying they are licensed by DMV to help with registration renewal transactions. They are NOT, and DMV will tell you they are a SCAM! Read the reviews. They have essentially duped the DMV website and when you put in the basic information like license plate # and last five of your vin they are able to pull up your registration information some how? They add fees and charge you more than what you owe DMV. And never send you your tags. Don't even bother trying to get to their support team, they don't answer!! And don't reply to messages either! AWFUL, scamming people out of their hard-earned money. I will make sure there is recourse taken for this, I won't stop until they are shut down and punished by law!
4 de março de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Rochelle. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” It should be noted reversal of your registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. We guarantee that you'll receive your new tags 100% and if for any reason you don't, for example... mail theft, misdelivered, lost, any reason... we guarantee to replace your order at no cost to you. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
This company is so easy to navigate and…
This company is so easy to navigate and is very responsive. Registration is a breeze when using their site. Adriana in the customer care department had my registration for my son's car done quickly and efficiently. Thanks!
20 de fevereiro de 2025
Avaliação não solicitada
Everything was well done
Everything was well done, communication and the final quick completion of the registration. I would totally recommend this company.
20 de fevereiro de 2025
Avaliação não solicitada
Horrible website and customer service
Horrible website and customer service! I wish I would have gotten the lady’s name on the phone. Horrible attitude and not even helpful with my situation. Paid for next day shipping for my registration, all my paperwork was legit and it shouldn’t have been a problem to ship my order out. They kept asking for more and more info to ship it out which was unnecessary. Even after sending all the info needed they still refused to send my registration. I had no choice but to cancel. I better get my refund or I will be seeing this company in court.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Terea. We understand your concern. You can only imagine the problems that can arise should a vehicle's registration get into the wrong hands. NeedTags, along with the Department of Motor Vehicles, takes the security of personal identifiable information (PII) very seriously. Certain orders may trigger our ID Theft Prevention System. This may very well be due to nothing of your wrongdoing and simply because of the sensitivity of our system security settings. Please contact our customer care department so we can further assist.
Scam & Rude customer service!
I honestly thought i did my title transfer through DMV and had no idea that i submitted the title transfer request through Needtags (or just didn't pay close attention) I jsut thought it was done.... two months later i called DMV to find the status and turned out i had placed order with Needtags and their confirmation email was filtered into "other" section.
Anyhow, when i read the email where they request me to mail the original supporting documents at my own mailing cost, on top of their ridiculously high service fees. Since i was charged and had paid already, I mailed them the documents i had received from finance company after lease buyout. Next thing i know is i have a huge charge from Needtags for sales tax which i had already paid at the time of purchase. Now this is a battle I need to fight with DMV in person to get the refund.
When i called to talk to them about these issues, both the agent and her supervisor were extremely rude. Kept telling me you had the send the bill of sale to avoid such issue and kept telling me "where do you wanna get to with this call? we got your order and we completed and now your title is on the way." Ignoring the fact that they never asked me about bill of sale or if i ever paid the sales tax upon purchasing the car to avoid double tax.
and then told me I need to go to DMV to get a refund. Question is, why am I paying for the service fees?
Even if the mistakes are made, they should be the one to correct and figure it out as you are charging the service fees.
In summary, I paid the service fees just to now go to DMV in person to get it corrected. such a mess! and complete RUDE people working there.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review. NeedTags strives to provide transparency throughout the customer journey. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. Please contact our customer care department if we can be of any further assistance.
Really screws people
Ridiculous! Needtags' website appears to look like the DMV's website. It even comes up as the first site available in a search. You are NOT dealing directly with the DMV. If this is not a scam, then it is pretty close to a scam because you can use the DMV's website and not get charged extra excessive fees - 1/2 again as much as thru the REAL DMV website.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Andromeda. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
This is a personal public service…
This is a personal public service announcement! Needtags' website appears to imitate the DMV's website and make you believe you are dealing directly with the DMV. Tell everyone you know to make damn sure they are using the DMVs website. If this is not a scam, then it is pretty darn close to a scam because you can use the DMV's website and not get charged a bunch of unnecessary fees and expenses. Again, tell all your friends and family to double and triple check that they are only using the DMV's website to pay renewals, fees, etc.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Terry. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
This is a third-party scam site
This is a third-party scam site. Do not use. They trick customers into thinking it's the DMV and add junk fees.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Gina. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Fast and reliable service,I could…
Fast and reliable service,I could understand the customer service rep.
5 de fevereiro de 2025
Avaliação não solicitada
DO NOT WORK WITYH THIS COMPANY
I'm not sure how this business got ranked first in the queue when searching for DMV transfers, but its a complete scam. On the DMV site you can upload your documents and pay your fees. This site says its an online service, but then they want you to mail your signed title! and of course they charge extra for their "service"
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Marianne. NeedTags strives to provide full transparency. We are in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” You can only imagine the problems that can arise should a vehicle's title get into the wrong hands. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating.
Easy peazy title transfer!
I purchased a motorcycle and needed to change the registration to my name and my AAA store was not open (my usual go-to for title tranfers). I found this option in a quick interwebs search; wow! I can complete the process online with a mail-in of the actual document. I could not be happier with the service and convenience. Esperanza was the employee on my tasks, full marks!!! They will definitely have my business for any future title transfers.
25 de janeiro de 2025
Avaliação não solicitada
Extremely rude customer service
Extremely rude customer service. Used their service twice and both times renewal tags were not sent in mail. I did make a mistake and didn’t request new tags to be emailed. Requested a $45 replacement fee for tags to be mailed again when they were not mailed in the first place. Customer service was not willing to waive the mailing fee. Asked to speak to the supervisor whom was extremely rude. Supervisor still denied to waive the fee and hung up on me. I would never recommend this company to anyone.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Bryan. We appreciate your time. NeedTags, along with the Department of Motor Vehicles, takes the security of personal identifiable information (PII) very seriously. The customer is encouraged to file a theft or lost mail report with their local Post Master as a third replacement is not allowed. A new registration card and sticker (serialized inventory) would be required and the old sticker be invalidated
due to the possibility of mail theft. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Too expensive, Too Slow
Too expensive, should have gone to AAA. It also takes too long to deal with the mail both ways. From what I’ve read on BBB, these people threaten a lean on your car if you try to get a refund and stop payment on your card.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Erik. The NeedTags website retrieves registration fee data from the DMV database in real-time and payments made to us are immediately transferred to the California of Department of Motor Vehicles. Any refund and/or cancellation, if available and allowed, must be requested through the DMV directly. This communication is expressedly made to our users prior to checkout. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Thanx to the highest level to this…
Thanx to the highest level to this company and to my customer service representative Jane. My car registration and transfer of title couldnt be more easier without their help. Rate 10/10.
29 de janeiro de 2025
Avaliação não solicitada
i received my notice to renew my tags
i received my notice to renew my tags, went on to the website thats on the renewal, went to the process, so it came time to pay took me to a site where I paid, all normal till now, then I get a notice that ,no it was more money needed(late fees) all this time I thought I was dealing with DMV. So I decided to go to DMV, stand in line couple hours, to find out , NO MONEY HAD BEEN PAID!! and I was informed it WASN"T the official site!!its a FREAKIN SCAM!! Im now filing a complaint with with the BBB, and trying to recuperate my money... Now Im late and still going to pay a late fee!!.... P.S You will probably see a reply after I post the review, they do this so Google doesn't flag them , not that they're going to do anything about it....
14 de janeiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Angel. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.
Total scam
I also thought I was ordering from the DMV and got charged an extra fee…which I would have been ok with if I actually received my tags. I never received my tags, after requesting multiple times. I was told to wait the 21 days between each request. When I asked if we could do a tracking number as obviously something was going wrong (I verified my mailing address multiple times) and was told I should ask the postal service why it wasn’t getting to me. I had no proof it was ever sent or any way to track, exactly how was the postal service supposed to help me? The customer service was terrible and I was completely scammed, so now I am out the money and will have to pay the DMV a second time and waste my time by going to the DMV. TOTAL SCAM!! Don’t use this service.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Kara. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” NeedTags, along with the Department of Motor Vehicles, takes the security of personal identifiable information (PII) very seriously. The customer is encouraged to file a theft or lost mail report with their local Post Master prior to requesting replacement registration. A third replacement is not allowed. It is now required that the customer request a new registration card and sticker (serialized inventory), and for the old sticker be invalidated due to the possibility of mail theft. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
Need Tags users beware. As I had been unable to renew via phone…
Beware of Need Tags .As I had been unable to renew via phone I followed instructions from DMV on my renewal notice. and somewhere along the way ended with 75 dollars extra charge to my CC. Its is an outrage and deliberately makes you feel you are dealing with the DMV..
( THE LATE FEE WOULD HAVE BEEN 31 DOLLARS HAD i mailed it ..why would I choose to pay 75 $ DMV told me they received the registration amount due for renewal. DMV should not be so closely connected to this scam ..I got their information on my offical.DMV registration renewal form . When I called I was hung up on and that was after waiting 10 plus minutes. At their customer service.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Breda. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
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