If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispu... Ver mais
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Veja o que dizem as avaliações
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, revi... Ver mais
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It wi... Ver mais
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Informações de contato
Estados Unidos
- needtags.com
3,5
Bom
282 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Return my money without any issue
Return my money without any issue
6 de novembro de 2024
Avaliação não solicitada
Your company is is foul
Your company is is foul. I was led to think I was purchasing my new tags through the government DMV site and was swindled into using your service by your misleading advertisements and google search results. Enjoy your $50 for doing absolutely nothing.
4 de novembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Matthew. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
The company is a scam
The company is a scam. They mislead and redirect people who search for DMV.CA.GOV to their similar looking website and charge them extra for a completely unnecessary "service charge". Upon requesting a cancellation minutes after, they make it impossible to get refunded for just the service charge and threaten you, the client with litigation if you decide to file a chargeback with your credit card provider.
4 de novembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Andre. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Beware of NeedTags outrageous fees
Beware of NeedTags outrageous fees.
The NeedTags front webpage is made and designed to impersonate as is the official DMV site so the users get through the process without paying too much attention to the excessive processing fees which are almost 40% extra cost of the registration. They charged $188 dlls of processing fees for the registration of two cars.
Also please note the orders cannot be canceled and customers service personnel are rude and entitle, they hang up the phone or transfer you to a null extension.
If the order is made through a cell phone the processing fees are even less noticeable.
This site is designed to fraud their customers with horrific fees based on the fact that all transactions are final.
What is the point to have a middleman that charges $188 dlls for two car registrations when you can go directly to the DMV and do it there…
This type of business should not a be legal, they are basically a scam to customers by impersonating as the official DMV web site.
NeedTags office is non existent on Google maps so you won’t be able to submit a review.
The official address is an old contract’s warehouse.
Check out the registered address:
NeedTags
7411 Laurel Canyon Blvd. Suite 5
North Hollywood, CA 91605
30 de outubro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Ruben. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Incredibly FAST service compared to the…
Incredibly FAST service compared to the Old days . Apparently, I forgot to send an image of my registration got a notice and a response that it’s been received and all complete the very next day —awesome. Thank you thank you
30 de outubro de 2024
Avaliação não solicitada
Easiest title transfer ever
It was a very simple, straightforward process and the communication when I forgot a document was without delay.
28 de outubro de 2024
Avaliação não solicitada
Waste of money
I used this service (by mistake) to transfer a title, thinking I was on the DMV site. I paid the required amount the system calculated which was $149. A week later, I noticed a new charge attempt (card locked) for “$30 DMV fee”. It was then I noticed I’d used this “Need Tags” and not DMV.
I immediately called to inquire about the $30 charge attempt as I have paid what I believed to be the total due of $149. A lady answered and her rude response to my question was, “What don’t you understand, it’s written when you checked out.” Needless to say, I was offended & became suspicious. I asked to be forgiven for missing the information, however, I still Need to know, “What’s the extra charge attempt for?” She goes on to explain that the $149 I had paid was for their “expedited” service and the $30 charge is the DMV fee. Bursting out laughing has never been more appropriate! So I paid it, Had no choice. Wasn’t gonna deal with a rude company like this & get caught up in a refund battle. I needed my new title. It arrived reasonably timely.
The following week, I transferred a separate title but only this time I used the actual DMV.CA.GOV site and the virtual process was smooth, they communicated by email every status change, and the best part is, I only paid a $30 DMV fee and it arrived in the same timeframe as Needtags, maybe sooner, for $150 less! What a waste of my money! And what a dumb mistake I made. I still don’t know why they exist! Maybe for the rich? 🤷🏻♀️
31 de agosto de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Ronnie. NeedTags strives to provide transparency throughout the customer journey. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. You may also process your Title Transfer with the DMV, but allow 30 days from the day the DMV receives your documents to process your title transfer. Feel free to contact our customer care department if we may be of any further assistance.
CRIMINAL SHOULD BE IN JAIL- SCAM
724490Took $ 1311.29 out of my bank account and did absolutley nothing to help me calls go to voicemails emails go unanswered i actually had to do all the work while they have kept my money $1311.29 now they have my money and i have to pay the dmv additional Approx $1200 . They have actually made my situation worse, can you believe it I paid them to make the situation worse - criminal gake reviews and fake people- they are actually worse then the DMV - TRUST ME DONT DO IT TRUST ME
23 de outubro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Will. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Quick and clear communication
Quick and clear communication
21 de outubro de 2024
Avaliação não solicitada
Please do not use this company
Please do not use this company
They just take your money ! And can’t get a refund no matter what
They charge a ridiculous fee for soemthing you can do yourself at the dmv actual website
Also they charge you another $25 for paying with your card
10 de outubro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Hector. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
NeedTags Special
Your service beats standing long lines at the DMV
offices. Will use your services in the future. Thank you
Jane for all your help.
Bob Dowd
7 de outubro de 2024
Avaliação não solicitada
Acceptable fulfillment, Outrageous cost
The service you provided (title transfer) was fine. I have not yet received the documents from the DMV, but have received the electronic docs that I can print out as proof of ownership and registration.
The less good part of your service delivery is that it feels vaguely predatory that your link shows up in a web search above the actual DMV's and that the 10x cost of your service over the DMV's is not clearly described.
Like MANY of the reviews online of NeedTags, I felt a bit tricked into using your service and feel sort of dumb for not having recognized that I was not dealing directly with the DMV until I had officially agreed to use your service.
As someone who helps companies design their service experiences, I would strongly recommend that you employ a principle of transparency in every interaction. After reading the many negative reviews, I sent a message to your customer service asking for the cost of your service, and to their credit, they responded quickly saying it was $149 (the DMV charges $15, which incidentally, I still need to pay as part of using your service).
I would also recommend that you reassess the cost of your services. There is quite literally nothing that justifies an additional $149 for each and every transaction. It just is inappropriate and will ultimately create a reputation that puts your organization out of business.
4 de outubro de 2024
Avaliação não solicitada
Excellent Experience
I lost my title and NeedTags.com not only expedited the process of getting it, but the ease of doing business and the fact I didn't have to go to the DMV was invaluable! I missed a field on the original paperwork and Jane not only made the missing requirements very clear but was super prompt in responding to my email(s). I highly recommend NeedtTags.com!!!
1 de outubro de 2024
Avaliação não solicitada
Direct and easy
Direct and easy. Just triple check and submit and it’ll be done. Appreciate them helping me with my process!
1 de outubro de 2024
Avaliação não solicitada
Adriana Was Great
Adriana made my experience great. Thanks to her expertise and patience I see my errors and misunderstandings and, nevertheless, my car is registered! That was, after all, the whole point. She took me from annoyance to realization. and on to satisfaction.
24 de setembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your kind review Sharon. We appreciate you!
Buyer Beware
NeedTags pays for top of the list positioning in a google search. Without noticing I just plowed forward with a title transfer and re-reg after private party purchase.
I paid the up front fee of $149. Thinking it was half of the payment of $320. Come to find out the $149 was NeedTag's fee for services.
It's my fault for not paying close enough attention.
So, buyer beware! Fees are BIG!
24 de setembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Bill. NeedTags strives to provide transparency throughout the customer journey. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. Feel free to contact our customer care department if we may be of any further assistance by calling 800.300.7311.
Total Scam! Do Not Do Business With This Company
I thought I had paid for my car registration renewal with the California DMV. I am entirely at fault for not double-checking the URL before doing business with this so-called business. DMV says that the car registration was renewed- at least they got that part right. However, the first sticker got lost in the mail, and at this point, I won't see the second sticker since it's been over a week since I requested the free replacement sticker. I usually get the sticker within 48 hours. I will wait a few weeks, report them stolen, and then pay another fee for the replacement sticker. This whole ordeal will cost me over $200 for total nonsense. I did not save any time. Stay away from this business!
21 de agosto de 2024
Avaliação não solicitada
Resposta da NeedTags
We appreciate your review. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider... with annual digital registration renewal reminders! We guarantee that you'll receive your new tags 100%... and if for any reason you don't, for example... mail theft, misdelivered, lost, any reason... we guarantee to replace your order at no cost to you. Thank you for your business and please feel free to reach out to our customer support members should you have any further concern. - NeedTags QA Team
I paid this rediculous amount thinking…
I paid this rediculous amount thinking i could just upload photos of documents and it would be taken care of right away. I have a car on hold and need the pink slip for trade in, and AFTER PAYING they tell you that you need to send them a photo of your drivers liscence and original registration before they will process it. This is BS!
22 de setembro de 2024
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Christine. We understand your concern. You can only imagine the problems that can arise should a vehicle's title get into the wrong hands. Yes, identification and registration is required in order to complete the Duplicate Title process. Through NeedTags the process is infinitely expedited. The process/requirements are outlined prior to checkout. If we can be of any further assistance, please reach out. Thank you. - NeedTags QA Team
Very easy to use and excellent customer service
I was concerned using an outside agency to transfer title. I actually thought I was communicating with the DMV before I paid. Once the payment went through I realized my mistake, but since I had already paid, I went through with it. Your team was extremely understanding of my concerns and was very helpful. They took great care of me and I was able to transfer the title easier than any other title I've transferred using the DMV website or in person. Excellent customer service, thank you.
23 de setembro de 2024
Avaliação não solicitada
Resposta da NeedTags
We're always here for you Bryan. Congratulations on your new vehicle, once again!
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