Neighbors Bank Avaliações 

508
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the very beginning of the process Joey Mirth was very pleasant and great to work with. He was very informative and kept me up to date throughout my entire home buying process. He is honest and ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

We got the house of our dreams! Lots of space and most of all we can have the pet we never could renting. Neighbors bank is very kind, helpful and friendly, we felt they were there for us beginning... Ver mais

Avaliado com 5 de um total de 5 estrelas

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc. Never once was did I feel disappointed, str... Ver mais

Avaliado com 5 de um total de 5 estrelas

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closi... Ver mais

Detalhes da empresa

  1. Banco

Escrito pela empresa

At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation. Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation. No question is too small. No goal is too big. We're here to walk through this with you. Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

508 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(508)

126 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Poor communication, pre approved for a USDA loan and then denied.

Our buyer was pre approved for a usda government loan. Through the 45 day process there was a credit issue but our buyer paid off the debt and they were told that the loan could proceed. The buyer’s agent tried to get in contact with Neighbors Bank numerous times for an update with no answer. The broker had to get involved and then were told the buyer did not meet the requirements for a USDA or FHA loan. Not only is this a waste of time for us selling our home but a waste of time and HOPE for this potential first time home buyer. Very disappointed in the lack of communication from this lender and the false hope.

31 de julho de 2025
Avaliação não solicitada
logotipo da Neighbors Bank

Resposta da Neighbors Bank

Thank you for taking the time to share your experience. I want to start by saying how truly sorry we are for the frustration, confusion, and disappointment this process caused for you, the buyer, and everyone involved.

Please know we are actively reviewing this situation to better understand what went wrong and how we can ensure this does not happen again. If you're open to speaking further, I would truly appreciate the opportunity to connect directly, answer any questions, and help however I can.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

Avaliado com 5 de um total de 5 estrelas

A HUGE shout out to everyone at…

A HUGE shout out to everyone at Neighbors Bank that help us get into our new home! Becca, Marissa, Tiffany, Cecil, Brooke, Lacey and Kaddie busted their butts to get their jobs done and us to closing a bit ahead of schedule! For that we appreciate and thank you all and anyone else we might have missed.
Thank you,
Bill and Casi

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service!!!

The whole process went as smoothly as possible. Melissa and Tyler made every step of the process easy to understand and answered every question I had. I would definitely recommend Neighbors Bank, Melissa and Tyler!

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New home purchase

We recently purchased a home and had the pleasure of working with Neighbors Bank — and the entire experience was outstanding. Our loan coordinator, Abbie Maislin, and our loan officer, Melissa Janke, were absolutely fantastic from start to finish. They kept everything organized, made sure we stayed on schedule, and helped ensure we closed right on time. Their communication was top-notch — always clear, timely, and easy to understand. It was easy to reach out with questions and get quick, helpful answers. We felt supported every step of the way. Highly recommend Neighbors Bank, especially Abbie and Melissa!

30 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Home buying experience

The team I worked with at Neighbors bank done an excellent job at helping me and my wife throughout the whole process of buying a home. They made the process very easy for our first time buying a home. We definitely would recommend them to help with your buying a home. Alex and Bre

20 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful Loan Team

My Loan Officer, Melissa and my Loan Coordinator, Abbie. Were super helpful during the entire process. I could always get ahold of either of them if the occasional problem were to arise. Rarely did I have any issues, it was such a smooth and easy process!

17 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was stuck paying rent which meant I…

I was stuck paying rent which meant I was paying someone else's mortgage.The thought of buying a home seemed out of reach but I contacted neighbors bank online and was paired with Melissa and Abby whom I couldn't have been happier to have on my team.
I'm a carpenter so computer stuff really isn't my friend but I had no need to be worried Melissa and Abby walked me through everything and never got frustrated with me instead they taught me how to obtain save and share the information needed for the process. I highly recommend neighbors bank and you too may be lucky enough to work with Melissa and Abby

13 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank You

From start to finish Jessica and the team met obstacles with solutions and helped us pivot when needed all while being communicative and personable. We weren't able to go our original route with them with USDA but that turned into them providing other solutions that ultimately met all of our needs and solved our concerns. I landed on them by chance when searching for a USDA lender and am so glad I did. There were times towards the end where it was a bit difficult to get in touch/playing phone tag and that can be expected. I think we needed to align more on the best mode of communication since there was two of us and two of them and it could get shuffled around a bit. I do want to shout out Jessica S. specifically though. She has been one of the best people I could work with in a long time. She was professional, personable, empathetic, and a go getter. I really appreciate her attention to detail and her creativeness in solving problems.

15 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Our family worked with Holly Bernal on…

Our family worked with Holly Bernal on our new home purchase as we were in the process of selling our current home "For Sale By Owner." Holly not only did awesome on our new home purchase, but she answered questions I had on the sale of our home, since it was our first time selling by owner. The process was fast and easy and she offered very professional advice through the entire process. I will recommend her moving forward to anyone and everyone I know that is seeking a home loan.

15 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Melissa the loan officer and abbie the…

Melissa the loan officer and abbie the loan coordinator did such a great job in helping this new homeowner. I could not recommend these two wonderful and helpful people to anyone that is looking to be a homeowner they sure made the process of buying property easy and weren’t hesitant to answer any questions.

19 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Avengers assembled (Neighbors Bank edition)

I think I had the best team assembled. I would like to give thanks to Melissa J, Abbie M, Bentley S, and Sandey T, for the exceptional experience purchasing a new home. From the start communication which is important was remarkable. They were always available when I had issues/questions. Their positivity helped when I was in doubt and over thinking things. They went over things step by step, which was very invigorating, which made the overall experience outstanding. The whole process was easier than I thought it would be. Thanks again!

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Melissa Janke was a phenomenal!

Melissa Janke was a phenomenal loan officer for our FHA buyer. She had everything ready to close two weeks ahead of schedule, only delayed by the seller’s timeline. Her communication was clear, timely, and professional, ensuring a smooth process. Working with Melissa made the loan experience effortless and stress-free. I’d highly recommend her services!

8 de maio de 2025
Avaliação não solicitada

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