Netvue Avaliações 133

Fast response with answers and parts from customer service. I’ve ordered their new birdhouse and hummingbird feeder as well. These products are so cool and customr service helps along the way if needed.

My family and I absolutely LOVE Netvue Birdfy. It’s an absolute delight watching all different kinds of birds up close through the cameras and other animals too. When a curious squirrel destroyed our hummingbird feed attachment tray, Netvue Birdfy Support found my post in their group and proactively reached out to offer replacement parts to fix the tray, at no cost to us. Their service and connection with their customers and users is like nothing I’ve ever seen from any other company. They truly go above and beyond and to support and interact with their customers.

I love the birdfy camera feeder. It is so fun to see the birds up close. I had to bring it in about once a week to charge it until I got the solar panel and that worked great. They also have amazing customer service. An animal chewed through all the wiring and they replaced the whole feeder for free! The company is always looking to improve and make a great product.

I, like others, have had a few issues with my Birdfy camera, and when I contacted them their customer service and support was exceptional. If something broke or wasn’t working and I posted it in their FB bird group, THEY reached out to ME and very generously offered to fix any issues. They always asked questions about what was happening and always followed up afterward. Every new product can have problems, and in my experience Netvue has done everything they can to make it right, and are very friendly to boot.

Netvue is a wonderful company. They have an amazing product I absolutely love mine. Not only that but their customer service is great. The couple issues I had they took care of immediately. Like with any product there is sometimes kinks that need to be worked out. Netvue listens to its customers and is doing what can to fix the kinks. I would recommend this to everyone.

I sent emails. Only a report that I sent them an email. There's no customer service ⚫

I love my Birdfy feeder!! Hours and hours of enjoyment!!! Great customer service and a fun Facebook webpage to share photos and participate in fun contests!!!

I received my Bird Feeder as a Christmas gift. I had it several months when squirrels chewed the cord going from the camera to the solar panel and broke the antenna and the perch. I posted about what happened on a website for people who have the same feeder as me and Netvue contacted me and sent me a new bird feeder. I was shocked. What happened was not because their product was defective and they replaced the entire unit. Their support and customer service is EXCELLENT! A deer broke the perch on the new feeder and they are sending me a new one. All of this has cost me nothing. This company is the best!

Netvue is a great company! I enjoy my Birdfy feeder so much! And besides that customer service is very helpful, friendly and accommodating! My solar panel was not charging my camera and they replaced it after trying all possibilities of fixing it! I have had a few other beginners issues and they were able to advise me by emails how to fix those problems! I highly recommend Netvue Buddy Feeder!

Loving my Netvue birdfy feeder! I've gotten to know the birds in my yard and really enjoy seeing them every day. I have had a couple of issues with critters stealing some of my accessories and the customer service has been outstanding!

Amazing and so much fun! I have enjoyed my netvue camera birdfeeder and been happy with the quality and have had no issues with the wifi or solar panel charging. The customer service is excellent! I needed a replacement part as a squirrel chewed it and Netvue sent me the replacement quickly and without charge. Extremely satisfied and would highly recommend!

Do not buy these cameras or the solar panel that comes with them. The solar panel does not work all the time. Thier resolution is to unplug and plug the solar panel back in all the time. This is not satisfactory. The Motion detector detect everything even in the low mode. This camera crappy at best.

The system rarely connects, constant ‘Live Stream Errors’. Very strong wireless signal. Oddly, I can connect more frequently remotely than on my home network.

Total crap.

Just got a two camera system from them neither cameras will hook to the internet call the customer service number multiple times can never get if somebody to answer can never get a call back. One of the worst camera companies I have personally ran across highly recommend you to never use

If I could give a negative star I would. Camera won’t hold a charge. Called AND emailed to discuss options. 6 emails later I am no where closer to a resolution. Horrible experience. Feeder worked for a few days at best.

Try to speak customer service no one is available, try login my PASSWORD IS INCORRECT is my son birthday can’t be incorrect!!!!

Good quality fair price and easy to set up with wifi and alexa very pleased with it and would recamend this item.good aftersales and i would use again myself.

Cameras work great, We have owned two cameras for over 4 years. Customer service is non existent. Chat only provides “you read” articles and emails are not answered. We have paid $99 for a year of Event Continual Video recording that doesn’t work. Therefore, the cameras are useless without recordings in the case of an compromising event. Also, it took us a very long time to be able to change the payment method which now doesn’t work! We are looking at alternative cameras.

They won't stop billing me. I've tried the cancel payment many different ways. I've tried doing it on the website, and despite its confirmation, they keep billing me. I try calling and emailing--they won't respond. I've removed my payment information from their site, that doesn't work either. So now I have to block payments by contacting my credit card company, and those blocks elapse every 15 months.

Contacted this company a number of times. No one will contact you back. I didn't receive the hummingbird attachment. Tried to call to ask when it will come. No one will help me on this. They will steal your money and not deliver the product. Still waiting to hear back. They tell me they will get back to me in 1-3 days. Lies They never do.