TERRIBLE quality control and lack of customer support
I ordered two Sardinia dresses in a single transaction with identical custom modifications—one in Toffee and one in Emerald Green.
Despite requesting the exact same modifications, the fit between the two garments is completely inconsistent. The Emerald Green dress arrived with the pockets placed 15 cm higher than the Toffee version (making them sit near my ribs) and the side waist ties misaligned by 1.5 cm.
When I contacted customer service with comparative photos, they admitted that the dresses were made inconsistently due to an error on their end. However, instead of offering a replacement, refund, or solution, they simply offered an apology and left me with an uncomfortable, unwearable dress after waiting over a month for delivery.
The linen quality is lovely, but the lack of basic quality control and absence of post-purchase support for clear manufacturing errors is extremely disappointing. I would be cautious ordering here until they take responsibility for production mistakes.
Resposta da Notperfectlinen
Hi Sofia,
We’re truly sorry that there was an inconsistency between the two dresses you received. We acknowledged the production error when you contacted us and completely understand your disappointment.
We would, however, like to clarify that a solution was offered. We provided a prepaid express return label so the dress could be corrected and returned to you as quickly as possible. When you chose to have it altered locally instead, we refunded the tailoring cost and provided an additional gift card for the inconvenience.
We always take responsibility when something goes wrong with one of our garments and genuinely tried to resolve this situation as quickly and fairly as possible. We’re sorry that, despite these efforts, you were left disappointed with your experience.
