STILL NO IMPROVEMENT. Sadly since writing a review in September, there has been no improvement whatsoever. I have tried very hard to be patient and understanding but they just do not seem to be able... Ver mais
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Veja o que dizem as avaliações
Not sure what’s been going on with nurturing by nature , the issues have been going on for months , empty freezers in the shops , nothing available on line ! Unfortunately their communication with th... Ver mais
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Waste of time shopping here, been a loyal customer for over 5 years and a VIP member, but recently the freezers are always empty!! Used to be a fantastic place but has drastically fallen off in the pa... Ver mais
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My dog tried their raw food today for the first time and absolutely loved it. It looks delicious too! Came frozen, carefully packaged, in recyclable box which the company can do, or reuse. Big shout o... Ver mais
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Detalhes da empresa
Escrito pela empresa
When Nettie embarked on her heartfelt journey back in 2004 to improve the life quality of Fred, her cherished Boxer battling a daunting cancerous condition, little did she know that this compassionate venture would blossom into "Nurturing by Nature." Her discovery? A raw, natural diet could work wonders alongside veterinary care, not only extending Fred's life but enhancing the well being of numerous dogs and cats. Almost two decades later, Nurturing by Nature stands as a beacon of hope and health for pet owners far and wide. Based in Dorset, the dedicated team passionately upholds Nettie's legacy, crafting nutrient-rich, raw dog food that mirrors the wholesome, unprocessed meals of nature. But the love doesn't just stop there; they're committed to handpicking treats that perfectly complement these diets, ensuring a holistic approach to your pet's nutrition. What truly sets Nurturing by Nature apart isn't just their unwavering commitment to quality but also their understanding of modern-day convenience. They proudly operate four local shops, yet their heartbeat remains their bustling UK-wide delivery service. Imagine next-day doorstep delivery of premium, life-nourishing meals for your furry companions, all but a click away! This seamless blend of nature's finest and customer convenience underscores their ethos: transformative, accessible wellness for every pet. Witnessing remarkable health transformations fuels their resolve. From shiny coats, spirited tails, and joyous barks of vitality, the stories shared by an ever-growing family of pet enthusiasts are nothing short of inspiring. These tales are not just testimonials but proof that at Nurturing by Nature, every meal is a promise of prolonged health, boundless energy, and shared moments of unconditional love. Whether you're nestled in the countryside or amidst the city's hustle, rest assured, Nurturing by Nature is your go-to sanctuary for pet wellness. Here's to health, happiness, and slobbery kisses - your pet deserves nothing less. Embrace the raw revolution with Nurturing by Nature, where every bite is an ode to life!
Informações de contato
Ventura Place, BH16 5SW, Poole, Reino Unido
- 01202 625728
- hello@nurturingbynature.co.uk
- nurturingbynature.co.uk
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Sadly since writing a review in…
STILL NO IMPROVEMENT. Sadly since writing a review in September, there has been no improvement whatsoever. I have tried very hard to be patient and understanding but they just do not seem to be able to get themselves back on track. Its a real shame, it used to be such a great business and I feel really sorry for the staff as they are wonderful but the leaders are not. I even tried again today to send a kind message telling them id like to return if they could reassure me they have fixed these ongoing (over 4 months now) supply issues but I simply got a response saying they could not! We are left with no choice but to go elsewhere.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Debbie,
Thank you for taking the time to share your experience again.
We're genuinely sorry that, despite your patience and understanding over the past few months, we haven't been able to provide the consistency and reliability you have come to expect from us.
The transition of our manufacturing to an external production site has brought significant and ongoing challenges, some of which have been outside our direct control. We recognise, however, that this doesn't make the situation any less frustrating for our customers.
When you contacted us asking for reassurance, we wanted to be honest with you rather than make promises we couldn't confidently keep.
We completely understand your decision to look elsewhere, although we're very sorry to lose your custom.
Thank you for your kind words about our team. They have worked incredibly hard throughout this difficult period, and your recognition of them means a great deal.
We sincerely appreciate the support you've given Nurturing by Nature over the years.
Very disappointing.
I've just had to order from another supplier today as there is hardly any stock to purchase again on the website. It was the same last month in fact the order that I managed to put together came with missing items. No message in the box to say why which meant having to contact the company. After they looked into it they said the Chicken wasn't to standard and hadn't been sent out so they would put a credit note on my account and knock it off my next order. I can't make another order as there is hardly any stock and my Dogs don't like the Dibo food. I'm a VIP member so I filled my basket with items that I could use but because I used my monthly voucher the total for the order was below the total needed to get free delivery. What are you supposed to do when there isn't any stock to purchase. I'll give it another month and if it doesn't change I'll go somewhere else that has a reliable stock. The company that I have used today is one that I use alongside NBN just to add more variety to my Dogs meals. I'll use them more in future.
21 de outubro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear James,
Thank you for taking the time to share your experience. We're genuinely sorry that we've let you down, particularly as a valued VIP member.
We completely understand your frustration. Having limited products available is difficult enough, but receiving an incomplete order without an explanation, and then being unable to use your credit because of ongoing stock shortages, is understandably disappointing.
Our transition to an external manufacturing partner has presented significant challenges with product availability and consistency. Whilst some of these difficulties have been outside our direct control, we recognise that the inconvenience falls on our customers.
You also raise a fair point about your VIP voucher and delivery charges when there isn't sufficient stock available to make up your usual order.
We would welcome the opportunity to review your outstanding credit and membership benefits to see how we can help with your next order.
We appreciate the patience and loyalty you've shown us, and we're very sorry that you've had to look elsewhere to feed your dogs.
Thank you for giving us the opportunity to address your concerns.
Not really sure what is going on with…
Not really sure what is going on with nurturing by nature have been buying for years with no trouble at all but since bringing in all the changes of monthly subscription changes of suppliers etc this has caused me so much stress i gather this has caused trouble with continued out of stock of everything i have just tried to bring my subscribe and save forward as i am running low to be told no chicken for a couple of weeks this is no good at all i dont want to change supplier but looks like i have no choice such a shame but all the changes you have been making looks like it will be the end of nurturing by nature such a shame i am gutted cannot fault the food ( when it is in stock ) and staff are friendly but i need a supplier i can rely on and seems this has now gone from NBN
16 de outubro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you for taking the time to share your experience, and for supporting Nurturing by Nature over the years.
We're genuinely sorry that the recent changes and ongoing stock shortages have caused you so much frustration and uncertainty.
Our transition to an external manufacturing site has brought significant challenges with product availability and consistency, some of which have been outside our direct control. We fully appreciate, however, that this doesn't change the difficulties our customers are experiencing.
We understand that having a reliable supply of food for your pets is essential, particularly when you have a regular subscription in place, and we're very sorry that we haven't been able to provide that reliability.
It's especially disappointing but understandable to hear that you feel you have no choice but to look elsewhere, particularly when you've been happy with our food and team for so many years.
Thank you for your kind words about our staff and products, and for the loyalty and patience you've shown us. It really does mean a great deal.
With best regards
Not sure what’s been going on !
Not sure what’s been going on with nurturing by nature , the issues have been going on for months , empty freezers in the shops , nothing available on line ! Unfortunately their communication with their customers is very poor .
As a long standing customer and a VIP subscription customer I am very unhappy !
14 de outubro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Kim,
Thank you for sharing your experience. We're really sorry that we've let you down.
We fully understand how frustrating the ongoing stock shortages have been, both in our shops and online.
Our transition to an external manufacturing site has presented significant and unexpected challenges with product availability and consistency, some of which have been outside our direct control.
We've been doing our best to keep customers informed through regular email updates, although we appreciate that these haven't always provided the answers or certainty you've understandably been looking for. Unfortunately, we haven't always had those answers ourselves, and we've been reluctant to make promises we couldn't confidently keep.
We recognise how disappointing this has been and sincerely appreciate the patience and loyalty you've shown us over the years.
Thank you for your review
Used to be great, but no longer keep any stock!
Waste of time shopping here, been a loyal customer for over 5 years and a VIP member, but recently the freezers are always empty!! Used to be a fantastic place but has drastically fallen off in the past 6 months. This applies to all of their stores unfortunately. The staff are nice enough, and the food (when it’s in stock) is good quality, but I can’t rely on them anymore so will be finding another raw food shop!
11 de outubro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Ashley,
Thank you for taking the time to share your experience, and for supporting Nurturing by Nature for over five years.
We're really sorry that the ongoing stock shortages have left you feeling so disappointed, particularly as a long-standing VIP member.
Our transition to an external manufacturing site has brought significant and unexpected challenges with product availability and consistency, some of which have been outside our direct control.
We fully appreciate that our customers need a reliable supply of food for their pets, and we recognise that we haven't been able to provide the service you've come to expect from us.
It's particularly sad but understandable to hear that you feel you need to shop elsewhere after so many years. Thank you for your kind words about our team and the quality of our food, and for the loyalty and patience you've shown us.
We're very sorry that we've let you down.
What is going on with NbN!!
What is going on with NbN!! - rationing the amount we can purchase, bare shelves in the shops and nothing available to purchase online. I have been using them for 11 years but for the past few weeks it has been totally unacceptable. The staff who work in the stores are fabulous but.....there has been no attempt to communicate problems regarding supply issues to loyal customers, I have asked for a call back and no one has called me. I pay £9.99 membership every month only to find that I am now having to drive from store to store burning fuel, taking up my time and spending more in the long run just to try and get enough food to feed my dogs. I have contacted other raw food providers and they have no supply issues at all so what is going on here? Will probably cancel my membership and go elsewhere as I just cannot deal with this kind of service. Such a shame
UPDATE: I was grateful to receive a call today, credit where its due. They were apologetic and seemed genuinely concerned about recent problems. It felt as though my comments were taken on board and without any kind of defensiveness which was appreciated. Lets hope they can resolve the issues we have been experiencing going forward. So for now I have added another star!
4 de setembro de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you for taking the time to leave your review and, most importantly, for supporting Nurturing by Nature for the past 11 years. Your loyalty genuinely means a great deal to us. We are a family business trying to support our whole community and I hope that you can share some empathy with us in that over all of those 11 yrs this is not the norm.
We are very sorry that your recent experience has fallen below the standard you have come to expect from us. We completely understand the frustrating of finding products unavailable or restricted, particularly when you have had to travel between our stores simply to get enough food for your dogs. These issues are linked to current supply issues we are facing but what I am most sorry for is that the callback you requested was not made. Whatever the circumstances, we should have communicated with you better, and we apologise for letting you down.
Recent weeks have brought an unusual combination of challenges. Disruption first caused by the A31 incident in the New Forest, alongside exceptionally high customer demand following two very busy sales weeks, has placed significant pressure on the availability of of our products. We appreciate that knowing the reasons does not make it any less frustrating when the food you rely on is unavailable but it's been the perfect storm of negative events. Our focus now is firmly on improving availability and getting back to providing the reliable service, choice and value that our customers have known us for over many years.
We also completely understand your concerns regarding your £9.99 monthly membership while availability is affected. Please contact us directly with your details so that we can review your membership and make sure we deal with your concerns fairly.
Finally, thank you for your kind comments about our store teams. They are working incredibly hard to look after our customers, and we know they will really appreciate your recognition.
After 11 years of supporting Nurturing by Nature, we certainly do not take your loyalty for granted. We are genuinely sorry that we have let you down on this occasion, and we hope we can restore your confidence in us.
Nurturing by Nature
sickness unknown ?????
after 8 years as a loyal customer my last delivery of minced chicken appeared not as usual ,our rottie ate one pack and we noticed odd behaviour next day (stumbling and shaking) we took him to the vet who could find no explination. the next feeding time our rottie literally pushed his food away refusing to touch it ,we then offered him fresh supermarket chicken from then on with no problem and slowly after two weeks he appears to be recovering. we can only assume the last delivery of 40 packs of chicken may be tainted and have thrown it away, reluctantly i have cancelled our pet membership as we cannot risk feeding him suspect tainted minced chicken.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you for raising this. Firstly, after eight years as a customer, we are very sorry to hear that your Rottweiler has been unwell and we're pleased to hear he is recovering.
We do need to take the suggestion that our chicken may have caused his symptoms extremely seriously. Unfortunately, we weren't contacted about this before the review was posted, so we haven't had the opportunity to investigate what happened.
Our products are fully batch traceable and, had we been contacted, we would have immediately opened an investigation. Without the batch information, packaging or product to examine, we simply can't establish whether there was an issue with the food or any connection with your dog's illness.
We would really appreciate you contacting us directly with any order or batch information you may still have so that we can investigate this properly.
After eight years of your custom, we're genuinely sorry to learn about your experience through a review rather than having had the opportunity to help you at the time.
Nurturing by Nature
Thawed/defrosted products. Boxes wet and collapsing.
Recieved two boxes of chicken necks, 8 in one box, 4 in the other. This an edit to order as delivery was running late. Due to a fire on one of delivery routes. Recieved both boxes leaking/thawed. One was collapsing as i took it from driver. The box of 4 had around 5 coolpacks. The box of 8 only one!! I messaged on the website immediately after receipt of boxes Tuesday 18th August. A week after making order and them taking payment.. No response. I then emailed this morning and as of today 6.50pm still no response. Last order for 8 packs of chicken necks were £27 odd. Free delivery. This order was same price, but now £37. £9.99 on orders under £40 !!! I totally agree with previous comments that customer service has deteriorated rapidly.
Still awaiting response/acknowledgment of TWO emails sent 3 days ago on 18th and 19th August.
Update: This incident was resolved amicably and quickly. Maybe i was rather impatient, but all good now. More than happy with resolutiin and customer service. Suppose the fire was cause of problems.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Mr Kaulfuss, we’re really sorry your order arrived in this condition.
Unfortunately, your delivery was caught up in significant disruption following the fire in the new forest and resulting road closure, which was completely outside of our control. We did contact customers at the time to explain the delays and what we were doing to minimise the impact.
We have now replied to you directly and have arranged for your order to be resent on Monday.
We’ve also checked our messages following your review. Although you mention contacting us twice, unfortunately we can only see one message from you in our inbox, which has now been responded to.
Our free-delivery threshold recently changed to £40 and we emailed our customer list in advance to let customers know about this change.
We completely understand that receiving your order in this condition after an already delayed delivery was frustrating, and we hope the replacement on Monday puts this right for you.
The Nurturing by Nature Team
Customer service gone downhill
I'd previously written a good review of this company due to their range and a good customer service, I'd had an order arrive defrosted and they dealt with it swiftly. However it happened again (I suspect the issue is with smaller orders where they put items in a big box and they move around as they don't pad it out with ice-packs - there wasn’t a single one in my box), and customer service (Susan) told me it was "most unusual" (no apology) and asked me to prove there wasn't a gap in delivery time and me unpacking it - something they could do themselves by looking at dpd delivery time and the time I emailed them. I sent 'evidence' anyway of the no more than 10 mins gap between delivery and me unpacking the box and its been radio silence since, despite me chasing as I still need bones for my dog and explained that I didn’t want to order more and then them send a replacement and me end up with not enough freezer space. I’ve now had to raise this as a disputed fee with my bank and order bones from elsewhere. Lots of hassle when a quick apology, refund or replacement, and an ability to acknowledge that perhaps their packaging might need a tweak was all that was needed.
14 de abril de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Hi Hannah,
Thank you for taking the time to update your review.
We're sorry that your experience didn't reflect the level of service we aim to provide. Whilst delivery issues can occasionally occur, we appreciate that what matters most is how they are handled, and we're sorry that you were left feeling frustrated.
We continually review our packing methods and customer service processes, and customer feedback like yours has helped us make improvements.
We're disappointed that we lost your confidence and that you felt you needed to source your dog's food elsewhere. We appreciate you having been a customer and are sorry that this experience overshadowed the positive service you had received previously.
The Nurturing by Nature Team
My order was delivered today and I'm…
My order was delivered today and I'm over the moon, I can't wait to treat my favourite furry friend! They're such good quality, the packaging was ideal and the delivery was so quick. Absolutely great customer service to boot. Thank you.
11 de março de 2026
Avaliação não solicitada
Resposta da Nurturing by Nature
Hi Fiona,
Thank you so much for your lovely review.
We're delighted to hear everything arrived quickly, was well packaged and that you were happy with the quality. Knowing your furry friend has some tasty treats to enjoy makes our day!
We really appreciate you taking the time to share your experience and for your kind words about our customer service. We hope your dog enjoys every bite, and we look forward to serving you again soon.
The Nurturing by Nature Team
Brilliant customer service
Brilliant customer service, I've ordered a few times from them now and the bones always turn up rock hard, on the one occasion some items were slightly defrosted (and therefore unsafe to feed my dog), the company offered to send out replacement items straight away - no fuss. (The last company I used it happened constantly and they made me take photos of all the defrosted meat which I had to lay out on my kitchen floor!). Really impressed with the customer service but also the range on this site. Great for bones that distract my dog!
19 de dezembro de 2025
Avaliação não solicitada
Excellent company
Excellent company, great fresh food. There was room in my box so they sent 4lbs extra free chicken. So thoughtful and great customer service. Arrived 48 hours after ordering by DPD. Totally recommend.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you so much for your kind words and recommendation! 🐾 We’re delighted you’re happy with the food and our service. Our team always makes sure every box goes out as fresh and full as possible, so we’re glad the extra chicken was a nice surprise. We really appreciate your support and look forward to helping you keep your pets happy and healthy!
The Nurturing by Nature Team
I really don't have to write anything…
I really don't have to write anything here other than try the company out yourself if you're new to them. Wonderful experience every time. Thank You
24 de maio de 2025
Avaliação não solicitada
Consistency, quality, reliability
I'm a long term happy customer. Consistently every order arrives the next day, complete, well frozen and good quality. This is what I like about NBN, easy, hassle free, reliable. I'm busy and dashing around all over the place as a volunteer dog handler for search and rescue. I trust NBN to deliver good quality meat and bone that helps keep my dogs in top condition. Online ordering and next day delivery is fantastic and reliable. You are doing a great job NBN 👏
4 de abril de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Angus, Thank you so much for your kind words! We're thrilled to hear that Nurturing by Nature has made it easier for you to keep your dogs in top condition. We know how busy life can get, especially with your important work as a volunteer dog handler for search and rescue, and we're honoured that you trust us to provide high-quality products for your dogs. Your feedback means a lot to us, and we’re so happy to hear that our service has been consistent and reliable for you. Thanks again for being such a loyal customer. We truly appreciate it! 👏🐾
I have been a customer since they just…
I have been a customer since they just had the one shop in West Moors , but I feel they have forgotten the customers who got them to where they are .The pricing is all over the place it changes from shop to shop and on there website .I recently brought 15 kg which had jumped up 25% in one month . When I challenged it they just said they hadn’t put it up for a long time . Very disappointed long term customer.
13 de março de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Hi Ian,
Thank you for taking the time to leave your feedback — and for being with us since the early days in West Moors. Your loyalty over the years truly means a lot to us.
I understand you’ve already been in touch with the office, and I want to sincerely apologise. I didn’t realise the full severity of the issue at the time and thought it had been resolved — I’m really sorry it wasn’t handled properly from the start.
We do allow our shops some flexibility with pricing and offers, which can occasionally lead to differences between locations and the website. That said, your concerns are absolutely valid, and we want to make sure they’re properly reviewed.
If you’re happy to bring in your receipt or email it to us again at hello@nurturingbynature.co.uk I will personally request that it’s forwarded to me so I can ensure it’s looked into fully and fairly by management. We just need to see the price payment difference and the time period that this has gone over as we do have price differences from suppliers over the past few months.
Thank you again for raising this — we truly appreciate your honesty and hope to put things right.
Warm regards, Emma
Great service weekly for our raw food…
Great service weekly for our raw food delivery. Friendly delivery team and our 2 large dogs love their treats that they frequently receive on top of the food box. Good value for money and the best carcasses for size and value we have found .2 happy dogs 🐕 🐕🤩 Extra thanks this week as got a fabulous toy for being 100th order of the day - really good rubber bone - boys very excited!
15 de março de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you so much for your kind words and for being part of the Nurturing by Nature family! 🐾💚 We're thrilled to hear that you and your dogs love our service, and it’s always a pleasure delivering to you. Our team loves adding those little extra treats—because happy dogs make us happy too! 🐶🐶
Huge congratulations on being the 100th order of the day! 🎉 We're so glad your boys enjoyed their special toy. Thank you for your support—we truly appreciate it! See you again soon.
Great little store in Upton
Great little store in Upton
Always friendly and helpful when you go in, ask about your pet and advise where needed,
Will shop there again for my raw food
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you, Gareth! 🌟 We're so pleased you enjoy visiting our Upton store. Our team always loves chatting about pets and helping where we can! 🐾 We really appreciate your support and look forward to welcoming you back for more raw food soon. See you next time!
I would just like to say how very…
I would just like to say how very helpful and knowledgeable Sheralee who works in the barrack road shop is and a big thank you for your advice
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you so much, Louis! 🌟 We’re delighted to hear that Sheralee at our Barrack Road shop was so helpful and knowledgeable. She’s a fantastic part of our team, and we’ll be sure to pass on your kind words! 😊 Thank you for your support—we look forward to seeing you again soon!
Great product and service
Speedy delivery, excellent packaging, fantastic quality natural dog food - they threw in a free sausage for the hound as well so she’s very happy.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Nurturing by Nature
Thank you for your wonderful review! 🌟 We're so pleased to hear you’re happy with our speedy delivery, packaging, and top-quality natural dog food. And of course, we love making sure our four-legged customers get a little extra treat too! 🐶🥰 We appreciate your support and look forward to your next order!
Disappointing over and over
Having been a loyal customer for over 11yrs I now find the lack of stock online that has been going on for absolutely months now so poor. Unfortunately it has got to a point of defrosted sachets arriving by DPD 3 times that I now have to substitute their meals with another brand. It’s a shame as this was once a fabulous shop with so much choice but over the years and increase of stores it now shows excessively.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Nurturing by Nature
Dear Suzanne,
Thank you for your continued loyalty over the past 11 years. We always strive to meet our customers’ needs and provide the best service possible.
We understand your frustration regarding stock availability on our website, and we’re working hard to improve this. While some of our stores may have more stock available, as was the case when we sourced the chicken and beef for you, we’re actively balancing inventory to ensure better availability online and across the stores for all customers.
We’re also aware of the importance of keeping our prices competitive without compromising on quality. To address this, we’re currently working with a new supplier to secure better supplies, while ensuring the same high standards our customers expect from us. There are many more suppliers in this market now but we have strict set of quality expectations and ther eis a lot of rubbish on offer out there! We’re hopeful this will improve stock availability and continue to keep prices at a fair rate.
In terms of the polyboxes, we understand you requested DPD to collect them, but unfortunately, that isn’t a service they provide. However, our own van delivery service, which covers your area once a month, is able to collect them. Please do let us know if you’d like to arrange this for the next time we are in your area (2nd thursday of the month)
We do value your feedback, as it helps us continue to improve our service. If you have any further concerns, our customer service team is always here to assist at hello@nurturingbynature.co.uk
Thank you again for your ongoing support.
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