Nzblooms Avaliações 

I ordered flowers to be delivers 4 days from date of order. I immediately was told they would be delivered the day after my order, 3 days before I wanted them delivered. I tried for over an hour to contact someone by email, by chat. Nothing worked. emails bounced back. I got NO RESPONSE. I have cancelled my order and I will stop payment on the credit card. My daughter is in hospital and will not be home till the day I asked for them to be delivered. This was VERY upsetting for me. No only are we separated by geography, we are needlessly separated by incompetence. I have still not heard back from anyone. They have needlessly added to an already dreadful time. DO NOT USE THIS FLORIST

Never buy flowers from this company, apauling experience and completely untrustworthy. I ordered the flowers 3 days before the event and had clear instructions on when to deliver the flowers as was for a special occasion. The flowers didnt turn up when I called i got rhr most incompetent customer service representative who was clearly reading off script and wasn't listening. They told me the flowers would be delivered at 9pm that night or over thr next few days which was unacceptable. Customer service is based in Georgia.
I rang back later demanding a refund. Let's see what happens I dont have any faith I will get it. Sorry I didnt read these reviews first. They shouldn't be allow to trade in NZ.

Fake company. Customer service outsourced to Africa with no local knowledge about nz. Same day delivery changed to the next day which was quite disappointing. The flowers are inferior grade, perished in about 2days. I wouldn't recommend.

Trash! lucky i didn't place order, I left cart after seeing its reviews and they tried calling me 5x before i had to block them. Even after I unsubscribed my Ph. and email still bugging me.

Delivered to wrong place
Very poor customer service
Not recommending this company
Not acknowledging that it's in wrong place
0 star

I would give zero stars if that was an option.
I ordered flowers for my daughter's birthday (10 days in advance) and paid for them.
They arrived on the day at 8.30PM
Not acceptable in my view
They did not represent good value for money and the picture of what they should have looked like in now way represented what was delivered. Very few stems for a premium price
Do not order from NZ Blooms as you will definitely be disappointed

Terrible terrible! Do not use!! Absolute scam!!
Ordered some flowers and chocolates for next day delivery (paid extra for this) and spoke with someone on the phone to ensure it would definitely be delivered on the correct day as the recipients would not be at this address after this date and not return for a while. No communication until 4pm the date of delivery saying delivery had been delayed to 4 days later. I called to request this order to be cancelled and they were incredibly unhelpful. After multiple phone calls they finally confirmed they had cancelled the order and would send through a refund request form. I had to call back 2 more times before actually receiving the email. In the email they refused a refund and gave the options of store credit. After a few back and forths finally came to an agreement of a refund.
I called to make sure they had 100% had cancelled the order and they said they had. 4 days later, I had an email saying the order had been delivered... Very incompetent customer service staff!!

Ordered same day delivery with a telephone number for the person receiving in case they were not at the office. When chased one day later i received apology and photo saying it had been delivered. It was left on the Street outside the office and no attempt was made to phone me or the person it was being delivered to (a lawyers office). I am out of pocket and the person has not received the flowers and present. Who in their right mind leaves a parcel on a main thoroughfare by a shopping mall in Manukau!!!! To say I am pissed off is being polite. I expect a full refund and redelivery of the goods. I will be taking this matter further. I regret using an online service. I expect to have contact from you asap. I will be pursuing the refund etc as I work within the legal profession this matter is not at an end.

Terrible Service – Do Not Recommend NZ Bloom

I would strongly advise anyone considering using NZ Bloom to look elsewhere. My experience with this company was incredibly disappointing, particularly given the deeply personal and emotional occasion involved.

I ordered flowers to be delivered to my son’s grave on what would have been his 30th birthday. This was an incredibly important day for me, and I wanted to do something special to honour his memory. Instead, the entire experience caused unnecessary stress and heartbreak.

NZ Bloom sent the flowers via NZ Post five days before his birthday. Given the timing, the flowers would likely have been dead before they even arrived. NZ Post subsequently sent me a notification stating that the flowers had been delivered, but no photographic evidence was provided. After checking with a friend, I confirmed that the flowers had not been delivered.

When I contacted NZ Bloom to complain, they refused to take responsibility and blamed NZ Post. After weeks of frustration and multiple emails, they eventually offered either a 20% refund or a replacement delivery. It took an unacceptable amount of time and effort just to get that far.

I accepted the replacement delivery and asked for the flowers to be sent to my friend’s house instead. Unfortunately, the bunch that arrived was absolutely terrible and bore little resemblance to the arrangement I had purchased online.

The service was appalling from start to finish. The delivery was poorly timed, the original flowers never arrived at their intended destination, the company showed little accountability when I raised my concerns, and the replacement flowers were nowhere near the quality or arrangement I had paid for.

This was not just an ordinary flower delivery. These flowers were intended to honour my son on what would have been his 30th birthday. NZ Bloom had an opportunity to provide a thoughtful service during a very emotional time, but instead, I was left feeling disappointed, frustrated and let down.

A business should stand behind the service it sells, communicate appropriately and take responsibility when things go wrong. In my experience, NZ Bloom failed on all three counts.

I would not use NZ Bloom again, and I strongly recommend that others consider a different florist. Save yourself the disappointment and take your business elsewhere.

Extremely disappointing experience – would not recommend

If I could give zero stars, I absolutely would.

I placed an order with NZ Blooms on 20 October, and the flowers were handed to the courier that same day. Unfortunately, they were packaged in a box with no water and no labels or stickers indicating that the contents were perishable. Despite this, they were not delivered until three days later.

To make matters worse, NZ Blooms failed to include the full shipping details on the parcel, listing only “Hospital Road, Middlemore Hospital”. As a result, the flowers ended up in the hospital’s in-freight area, where they were stacked underneath hundreds of other boxes and packages.

When I contacted NZ Blooms to resolve the issue, I found them to be less than helpful. Eventually, a staff member in the hospital’s in-freight department located and opened the package before arranging delivery to my friend. By this point, my friend had already been discharged from hospital, and the flowers arrived wilted and damaged.

I spent over $120 on these flowers as a thoughtful gesture for a friend, only for the entire purchase to go to waste due to what I consider to be unacceptable packaging, shipping details, delivery delays, and customer service.

I am incredibly disappointed with this experience. Flowers are a perishable product, and I expected them to be packaged appropriately, clearly labelled, and delivered in a reasonable timeframe. Sadly, none of these expectations were met.

I would not recommend NZ Blooms and would encourage others to think carefully before ordering, particularly if the flowers are intended for someone in hospital or for a time-sensitive occasion.

​Absolute nightmare experience. If you are thinking of ordering from NZ Blooms for a special occasion, DON'T. Save your money and buy from literally anyone else.
​I placed an order well in advance for a specific delivery date. The day arrived, passed, and the flowers were never delivered. No tracking updates, no notification about a delay—just complete radio silence.
​What makes it even worse is trying to get hold of them afterward:
​Non-existent Customer Support: I sent multiple emails and tried calling their support line repeatedly. All I got was an automated email template saying someone would "get back to me shortly." Nobody ever did.
​No Accountability: They take your money instantly, but when they fail to deliver, they completely ghost you.
​It is incredibly embarrassing to have someone wait for a special delivery that never shows up. They completely ruined what was supposed to be a special surprise.
​Bottom line: Total scam of a service. No flowers, no communication, and a total waste of money.

Paid for same day delivery, but flowers were not delivered until the next day. Asked for a refund of the additional costs paid for same day delivery, and I have been chasing it ever since (weeks later). Total crooks, misleading, lying and poor service.

Birthday Flowers, which could be expected to be delivered during the morning, but they didn't arrive until 6pm! A text at 5:30 pm claimed they had been delivered, but they hadn't. When earlier queried a couple of times, they didn't know where the delivery was. Incredibly poor service.

Horrific company. False, dishonest and discourteous.
I paid for sympathy flowers to be delivered at what was already a very difficult and emotional time, yet the flowers were never delivered. Sympathy flowers are not just an ordinary purchase; they are a meaningful gesture intended to offer comfort and support to someone grieving. To fail to deliver such an important order is utterly unacceptable.
What makes this situation even worse is the completely useless and rude customer service I received when trying to address the issue. Rather than showing basic courtesy, understanding or any genuine willingness to resolve the problem, I was met with an appalling level of service and continuous 'promises' that were never followed through. One person even hung up on me.
This company failed to provide, with a lack of professionalism, care and accountability. There is simply no excuse for failing to deliver an order of this nature, particularly when the occasion is so sensitive and the timing is so important. Appalling from beginning to end. DO NOT USE THIS COMPANY.

Incredibly disappointed with this service. I placed an order for a specific floral arrangement and a teddy bear, but what was delivered was completely unacceptable.
First, the flowers looked completely different from what I ordered and paid for. To make matters worse, the teddy bear was entirely missing from the delivery.
When I contacted customer care, they tried to claim the florist included it, and then only offered a store credit. This mistake was entirely on their end, and I should not be forced to accept store credit for items I never received. I am currently fighting for a proper refund to the original payment method.

Ordered the flowers and they arrived after close of business...shocker and still waiting for my refund. I paid $100 for nothing so far, dont use them

DO NOT BUY FLOWERS FROM THIS COMPANY.

Wish I could rate them lower than a 1. Absolutely awful service. Ordered flowers to be delivered on the date of my wife's anniversary. Hadn't arrived by 5pm which is when she left the house to meet me at a restaurant for dinner, so I ended up wanting to (and actually) buying flowers from a florist in town.

I called their help line, and they pick up and don't say anything. After multiple minutes of saying "Hello, hello?" I finally get a response but no help. Said they'd call back.

Ended up calling them 3 times, each time with a promise of a callback, but never.

Awful service, and not delivered on time. The flowers did eventually arrive but well after business hours. When you pay for delivery on a certain day, you expect them to be delivered during the day.

Wish I'd checked their reviews before ordering. Awful company.

Box is marked as Bloomex, which also has 1 star ratings. Laughably boxed as NEW ZEALAND'S OFFICIAL FLORIST. I certainly hope not.

Customer service is shocking. The 0800 service was not overly helpful and I had to keep prompting him for information. I will not be using NZ Bloom again!

Useless. Do not use them. Purely an online seller pretending to be a florist shop

I placed an order for a funeral at 10:38am NZ time - well before their same day delivery cut off time of 1pm. I didn't receive any receipt of order except that my credit card was charged - and the recipient received an sms that the order was 'being processed'. A day later still no updates so I tried to call them and it says their number has 'temporary connection issues'. Starting to feel like a scam. Still resolving this with their live chat. What a terrible customer experience and in a time of grief.